If you are planning to vist this resort in anticipation of perhaps buying a timeshare - don't do it! The resort in itself is nice enough. Now that we own a timeshare there - its the worst timeshare experience I have ever had. We have a floating week - and when you call to bank a week - they bank the actual week that you called - not a future week - consequently you have ZERO trading power. One time we called to bank a week and they banked a week that had already passed! When we called numerous times to complain, they said that that is their policy. Also, when we tried to sell it, we needed a document that didn't come in our closing packet. I have been waiting for 8 months for it!!!!!!!! I have been emailing back and forth to try to get it. We requested that they buy it back from us. They won't do that. So now I am stuck with a timeshare that is useless, and just left paying the dues, year after year, and trading for crappy properties. Don't buy from them, whatever you do!

We own a time share at Sunset Fisherman but were unable to use it during the time that our daughter and her family could join us. It was rather short notice so we were offered instead a stay at Sunset Lagoon or Sunset Royal. Preferring a smaller and more personal vacation, we chose Sunset Lagoon and were NOT disappointed in any way. The staff was extremely helpful, the food was great and even our family's wheat allergies were easily accommodated. Our rooms were more than we had hoped for. We had a studio and a suite that were adjoining with their own entrance. We had our own space, our daughter and her husband had their privacy and the 3 teenage boys absolutely loved it. Each room had its own safe, fully equipped kitchen and well stocked fridge with beverages and snacks. All the water in the kitchens and bathrooms was safe to drink as they had their own purification system. This was great with the kids who forget to rinse a toothbruch with bottled water! There was no need for concern whatsoever. The pool was clean and inviting as were the grounds and all the facilities. We took the boat trip over to the Royal and used the exercise facilities, dined there and took the shuttle back. It was nice, but Lagoon was much cozier and friendlier. You could walk around the area of Lagoon undisturbed or stressed. It was very near the ferry to Isle Mujeres and close, yet far enough away from the downtown shops and clamor. The entertainment was entertaining at both Lagoon and Royal. There were also organized tours of the discos and other Cancun funspots. Buses ran right outside the door and if you had a car, as we did, the valet parked and retrieved it whenever you wanted at no extra charge. We were asked if we were interested in a tour of their newest facility and a chance to upgrade our membership. We declined both and stated that we were there to enjoy our children and grandchildren as they live quite a distance from us and we were looking forward to every minute spent together. We were not bothered or pestered as some have stated. In our experience, all presentations are paid for affairs with discounted car rentals, sight seeing trips or cash and if you agree to accept these payments, how can you complain about them. No one gives you something for nothing. You have made a voluntary decision -- you could have said no. So please, if you are considering a stay at Sunset Lagoon, go and thoroughly enjoy yourself. We had a wonderful time, made friends with a lot of the staff and were quite surprised when my son in law said it was the Best Vacation he ever had!

These people mean American NO Good. While on vacation
time was wasted with some sells program for timeshare
Anyone staying there should beware. They can ruin your vacation.

As the rooms they present look nice, we talked to some of the time share owners who wish they could get out of the deal they purchased. The rooms showed were not what you will always get unless you continue to upgrade and buy more from this scam. We spent over 4 hrs as they would not accept no for an answer. we were sent to the guy that was just below the owner, then the guy that was the best friend of the owner, and then another guy who was the number 2 guy and on and on. When we finally convinced them we were not goiung to buy anything they set us free with us having to make our own transportation back.
They started this sham at $49,900, went down to $32,900 and actually went as low as $6000.
BUYER/VISITOR BEWARE!!!!!!!