We will be back
By using the boat provided you can combine the Lagoon with its sister hotel the Sunset Royal and then you have all you may desire. I would recomend hooking up with others and renting a yacht for 4 or 5 hours and sharing expense. Comes out to about 80 usd tops for a fun trip. Make at least one reservation at the Atrium resturant at the Royal and try the Mayan coffee. Stay away from the Timeshare/PRC sales sharks unless you want to ruin at least 4 hours and be trapped. Other then the sales people the staff is there to make you happy and they do.

Yes, a beutiful place indeed, but at what cost, few years a go I was trapped into signing a timeshare document which cost me 4000 usd charged to my credit cards ttime share is the biggest scam ever be careful.. they approached me to say I won a free cruise to Isla mojeres...then when i went they somehow convinced me to buy time sharing package and when i discovered what i got myself into i tried to cancel the contract, finally they agreed but charged me almost 4ooo dollars....for one night stay......i know i was stupid, but they didi it in such cunning way that its easy to fall in thier trap...
be careful dont make the mistake, these people are crooks to say the least.....

My wife and I attended a sales pitch at sunset Royale and under the ussual high pressure sales we decided to purchase the deal. Although the ameneties are very nice, the contract and sales team are deceptive and full of loopholes. I am a SCUBA instructor and my entire family dive. I told the salesman that and wanted to be able to stay on or near Cosumel for the better diving. We were told that we could stay at any of their hotels as members so we bought into it. We attempted to book our first week the next year at the Playa Del Carmen resort and found out the reality of things. We are only guaranteed a stay at the Lagoon, the less attractive of the resorts and getting into any of the other resorts was virtually impossible. In spite of this we still booked the stay at the lagoon.
While at the resort, our 17 year old daughter went back to the room to shower and get ready for lunch. Little did we know that there was someone in the room hiding when she went in and while she showered they stole money and jewelry and left before she got out of the shower. Heres the kicker, i insisted that the manager print out the key card log of who entered this room and when because there was no indication of breakin. He reluctantly did so and it was determined that his key card was used moments before my daughter entered the room. So whoever stole these things used the managers card to enter the room. This would suggest that it was the manager himself who did the theft. Not to mention what else he could have done to our naked 17 year old daughter. Thank god she wasn't raped or worse. I suppose he though he could get away with the theft, but rape could have gotten him dead and I assured him of this.
When we got home there was a $150 charge on our credit card from the resort. I demanded a copy of this receipt and when I received it we knew what was going on. When you first arrive at the resort, they demand a credit card . When you check out, they have you sign this zero balance receipt. Then they print bogus charges onto the receipt and try to charge you for things that you didn't buy. Fortunately, this time they actually printed the charges overtop of my signature and the charge was denied by my credit card company.
In summary, the contract was a rip off, the manager ripped us off, and the the company tried to rip us off after we left. We have $15,000 invested in this property now and can't afford to give it up. We will probably never visit again and yet we still have to pay off the remainder of the contract and the $700 yearly maintenance fees or we will lose the entire amount. Of course selling these weeks is imposible so we are paying every month and every year for a property we will never use again. I guess it may be a good gift for weddings and graduations but I feel obligated to inform the recipient of our experience so they are careful. Don't get caught up in this scam yourself. They will rip you off from start, during and after your visit.

I stayed with my family, wife and 3 boys aged 14,12 and 11 at the Sunset Lagoon for a week in a one bedroom condo that we had traded using a week from RCI. We arrived the Saturday after Christmas and stayed until the next Saturday. We did not take their timeshare tour but we took a time share tour at a different location and when the staff found out about that they got angry at us. When we arrived we spent the first night in a room that was located next to the road and was very noisy at night due to the traffic going by. We requested a different room the next day and they switched us to a quiter part of the resort. The things we liked about the resort were the peacful sunsets on the dock overlooking the lagoon. We liked the boat shuttle to its sister resort by the beach. We liked Gloria for helping us arrainge tours and dinner reservations. We liked the other guests staying at the resort which were mostly families. The things we did not like about the resort were; they dirty pool, the food in general but especially, the ants on the bread in the dinning room, no ice cream, no bacon. The entertainment was inappropriate for a mostly family occupied resort. The entertainment were scantily clad singers and dancers. The worst was the guy in his "tighty whiteys" swinging on the stage curtains.
We had transportsation provided from the airport to the hotel but you had to provide your transportation back to the airport. The person at the transportation desk that arrainges the transfers back to the airport is only there from 9:30am to 5pm. We were told to make the arraingments one before we leave for the airport but we left the hotel for an excursion the day before at 8am and did not return to 6:30 pm so we could not make arraingements. The person at the front desk said we would have to wait until 9:30 the next day to make the arraingements and told me not to worry that there was plenty of time and that the price is the same for the shuttle as a private service to the airport. The next day I told this to the person who arrainges the transportation and she said no the price is much higher and we should have done this yesterday. I negotiated with her and got the price done to lower than she orginally quoted but higher than the gentleman at the front desk said. I do not think you should have to negotiate the price of transportation. We had a fun week in Cancun and we will come back to Cancun but we would never stay at this resort again.