We went Feb 21-28, 09 through an RCI exchange, 2 adults, 3 kids. The two bedroom unit is HUGE! Two floors, 3 baths, really nice. The resort is small when compared to others we've stayed at but nice/clean. Nice sand, clear clean water, hammocks, nice pool. The boat to Royal (sister hotel) great. Breakfast great. We declined the timeshare thing, no one bothered us about it, not once. The sunset is amazing from the beach snack shack, we watched it almost every nite with a cocktail. We preferred this location with kids because the ocean at the ocean resorts is so rough and windy and in shadow by 3pm. At Sunset Lagoon, it is full sun until sunset. The water is calm and you can wade out and see small fish and starfish, plus the kayaks and sailboat. The staff is great. There is a small playground. We did tire of the dinner and we broke that up by going out a once or twice, although they did have two special dinners with a show on the beach our week. They also had room service and I think they had some set-up with local restaurants although we never checked into that. The beach snack shack and bar had good food and drinks. We tipped everyone, bring a stack of 1. bills, it goes a long way. There was a girl there who played with the kids, Nelly, very nice, kept our kids happy. The whole place is not that big so you can see your kids the whole time. The pirate excursion down the road is AWESOME, although costly. But worth it if you can do it. The shuttle worked well, and we also always feel safe to use the bus to go somewhere else if we want. Don't be fooled when you pull-up (the entrance is not much to see), inside is lovely. The outdoor walkway to the rooms makes you feel like you are in Greece... white stucco, round stairs, everything is marble and granite... Hope this helps... Also I used the spa twice for a massage, fantastic!!! Go, enjoy!

We will be back
By using the boat provided you can combine the Lagoon with its sister hotel the Sunset Royal and then you have all you may desire. I would recomend hooking up with others and renting a yacht for 4 or 5 hours and sharing expense. Comes out to about 80 usd tops for a fun trip. Make at least one reservation at the Atrium resturant at the Royal and try the Mayan coffee. Stay away from the Timeshare/PRC sales sharks unless you want to ruin at least 4 hours and be trapped. Other then the sales people the staff is there to make you happy and they do.

Yes, a beutiful place indeed, but at what cost, few years a go I was trapped into signing a timeshare document which cost me 4000 usd charged to my credit cards ttime share is the biggest scam ever be careful.. they approached me to say I won a free cruise to Isla mojeres...then when i went they somehow convinced me to buy time sharing package and when i discovered what i got myself into i tried to cancel the contract, finally they agreed but charged me almost 4ooo dollars....for one night stay......i know i was stupid, but they didi it in such cunning way that its easy to fall in thier trap...
be careful dont make the mistake, these people are crooks to say the least.....

My wife and I attended a sales pitch at sunset Royale and under the ussual high pressure sales we decided to purchase the deal. Although the ameneties are very nice, the contract and sales team are deceptive and full of loopholes. I am a SCUBA instructor and my entire family dive. I told the salesman that and wanted to be able to stay on or near Cosumel for the better diving. We were told that we could stay at any of their hotels as members so we bought into it. We attempted to book our first week the next year at the Playa Del Carmen resort and found out the reality of things. We are only guaranteed a stay at the Lagoon, the less attractive of the resorts and getting into any of the other resorts was virtually impossible. In spite of this we still booked the stay at the lagoon.
While at the resort, our 17 year old daughter went back to the room to shower and get ready for lunch. Little did we know that there was someone in the room hiding when she went in and while she showered they stole money and jewelry and left before she got out of the shower. Heres the kicker, i insisted that the manager print out the key card log of who entered this room and when because there was no indication of breakin. He reluctantly did so and it was determined that his key card was used moments before my daughter entered the room. So whoever stole these things used the managers card to enter the room. This would suggest that it was the manager himself who did the theft. Not to mention what else he could have done to our naked 17 year old daughter. Thank god she wasn't raped or worse. I suppose he though he could get away with the theft, but rape could have gotten him dead and I assured him of this.
When we got home there was a $150 charge on our credit card from the resort. I demanded a copy of this receipt and when I received it we knew what was going on. When you first arrive at the resort, they demand a credit card . When you check out, they have you sign this zero balance receipt. Then they print bogus charges onto the receipt and try to charge you for things that you didn't buy. Fortunately, this time they actually printed the charges overtop of my signature and the charge was denied by my credit card company.
In summary, the contract was a rip off, the manager ripped us off, and the the company tried to rip us off after we left. We have $15,000 invested in this property now and can't afford to give it up. We will probably never visit again and yet we still have to pay off the remainder of the contract and the $700 yearly maintenance fees or we will lose the entire amount. Of course selling these weeks is imposible so we are paying every month and every year for a property we will never use again. I guess it may be a good gift for weddings and graduations but I feel obligated to inform the recipient of our experience so they are careful. Don't get caught up in this scam yourself. They will rip you off from start, during and after your visit.