My husband and I have been going to Cancun since 1998, bought the time share and at first we where not happy having to make the payments that we purchases the condo for...not so bad actually, so it forced us to go there every year, what luck hu? we have had the best time, we have made friends at the Jungle Place reserve and love to see the monkeys there, it is about 1 /2 hrs away out of town...anyways, the sunset club is located in a quieter area, and yes if they put us in the front where the noise is, I ask to be moved, we have certainly got our moneys worth, we have traveled all over the world, the water is certainly much better in Cancun than in Hawaii, been there many times since we are in Calif we get great deals for hawaii, but you cant compare the water to Playa del Carmen, or Akumal, and Consumel. We usually rent a car, that way we avoid the hazzle in the airport.. I dont pay attention to all the hazzle at the airport, it is confussing, but I dont let it botther me, its a waste of my time. My daughter and her husband have been there two times and they stayed with their sister hotel, the Royal sunset, they loved it...I think the employees have always been respectful to us, and good service, we always make sure we tip them well, even if you dont have to, we do...we want to have good service, and no matter where we stay, I hope we leave with a good impression....one of the times we where in Hawaii, in Maui, the man next door tried braking into our room while we where sleeping, we had to call the manager, he was no in...called the front office, and someone finally came and moved us, they wouldnt even let us call the police, so now on our travels we are even more carefull leaving and entering our rooms no matter how expensive the hotel may be, be carefull...

To start I was very nervous about going on this trip due to my obsession with reading others reviews. From what I could tell it was going to be up to us to make or break our trip. Our ride was at the airport just as promised. Nice clean van. We were met by a charming lady that explained our trip and opportunities to us. The front desk was always kind and helpful. The place was clean and beautiful. Are room was wonderful, and we could walk straight out to the beach from our room. The weather was a bit windy so we didnt get to go on the jungle boat cruise like we wanted to, but we did spend a few days over on the ocean side enjoying all that the other hotel had to offer. We tried to make the most out of everything. The steak and lobster diner was good. And it felt very nice because it was a reservation deal and the dining was seperate from the buffet. The food was always good. Breakfast seemed the same several days, but if you know what to ask for *hint* the casa-deas over by the omelets...you couldnt go wrong. The activities staff was the best ! Thank you Ivan for everything. I read many peeps complain about the food ending at 10, well get smart like we did, you have a frig, and a microwave...order before you go out and party..It will be there when you get back. We went to Daddy-O's and aparently I had a good enough time to earn a shirt !! LOL More than anything...Dont miss Coco Bongo's.. you will see why. We went to Xel-ha and it was specatular. Try not to fixate on the other reviews...make the very most out of your trip..
Bad points? well, my purse was stolen on the first day... didnt let it get us down. Still had our passports and some cash.
The time share was 5+ hours... but we knew that going in, so just had some beers and made our way through...
I would go back in a heartbeat !! any one want to rent their week?? LOL

We went Feb 21-28, 09 through an RCI exchange, 2 adults, 3 kids. The two bedroom unit is HUGE! Two floors, 3 baths, really nice. The resort is small when compared to others we've stayed at but nice/clean. Nice sand, clear clean water, hammocks, nice pool. The boat to Royal (sister hotel) great. Breakfast great. We declined the timeshare thing, no one bothered us about it, not once. The sunset is amazing from the beach snack shack, we watched it almost every nite with a cocktail. We preferred this location with kids because the ocean at the ocean resorts is so rough and windy and in shadow by 3pm. At Sunset Lagoon, it is full sun until sunset. The water is calm and you can wade out and see small fish and starfish, plus the kayaks and sailboat. The staff is great. There is a small playground. We did tire of the dinner and we broke that up by going out a once or twice, although they did have two special dinners with a show on the beach our week. They also had room service and I think they had some set-up with local restaurants although we never checked into that. The beach snack shack and bar had good food and drinks. We tipped everyone, bring a stack of 1. bills, it goes a long way. There was a girl there who played with the kids, Nelly, very nice, kept our kids happy. The whole place is not that big so you can see your kids the whole time. The pirate excursion down the road is AWESOME, although costly. But worth it if you can do it. The shuttle worked well, and we also always feel safe to use the bus to go somewhere else if we want. Don't be fooled when you pull-up (the entrance is not much to see), inside is lovely. The outdoor walkway to the rooms makes you feel like you are in Greece... white stucco, round stairs, everything is marble and granite... Hope this helps... Also I used the spa twice for a massage, fantastic!!! Go, enjoy!

We will be back
By using the boat provided you can combine the Lagoon with its sister hotel the Sunset Royal and then you have all you may desire. I would recomend hooking up with others and renting a yacht for 4 or 5 hours and sharing expense. Comes out to about 80 usd tops for a fun trip. Make at least one reservation at the Atrium resturant at the Royal and try the Mayan coffee. Stay away from the Timeshare/PRC sales sharks unless you want to ruin at least 4 hours and be trapped. Other then the sales people the staff is there to make you happy and they do.