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Sunset Lagoon Resort Hotel & Marina: Traveler Reviews


Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico
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Reviews you can trust

68% Recommend
3.5 of 5 stars 222 reviews
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Great Vacations, watch out the timeshare, owners enjoy it!

Sunset Lagoon Resort Hotel & Marina

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4 of 5 stars
A TripAdvisor Member
L.A.
Apr 16, 2006
19/22 found this review helpful

We had a great vacation. The services and the staff was fantastic. As many people mention timeshare is their main bussiness, follow the advise and if you're not interested just say NO. They are doing their job so don't complain later folks. I've been owner there for 6 years and don't regret it.

The hotel and amenities are 100% functional. A little tip, when you're reserving for the lobster dinner ask to be sitted inside the restaurant, is sunny almost every day but weather can make a twist in a fraction of time.

The shows are great. If you can try their new "Hacienda Andalucia" where you can actually be in a complete mexican party. I was particulary impresed with the horses they're just beatiful.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2006
  • Member since April 16, 2006
  • I recommend this hotel for An amazing honeymoon, Older travelers, Families with young children
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $185 (year-round)
GREAT VACATION!!

Sunset Lagoon Resort Hotel & Marina

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5 of 5 stars
WinnipegTravellers   2 contributions
WINNIPEG
Apr 6, 2006
17/20 found this review helpful

We have a timeshare in our hometown and used it to go elsewhere for the first time. We chose the Sunset Lagoon Hotel & Marina Resort and loved it!! It's like a Little Greek Village. The staff was very nice and kept you busy all day long (but did not bug you). The younger staff were amazing (going from 7:00am - 3:00am)! Lots of variety when it comes to the food - we left with a few pounds added on. The Lobster dinner was very good and the presentation was very nice. The room was very comfortable. We went with another couple and had our own bedroom which gave us our own privacy. Rooms were kept clean and the fridge was stocked daily. The newly renovated rooms looked gorgeous. We stayed on the beach side (which was not renovated yet) as we were told the street side may be a bit noisier (this was a good tip). The resort was very clean. We were up every morning, early to breakfast (7:00am) and the restaurant was clean along with the pool. Lots of excursions we booked left from the Marina which is in walking distance (2 minutes away) so it was nice to not have to find transportation. The staff at the front desk (Erik & Areida in particular) were very helpful and very polite. There wasn't a lot of damage done by the hurricane (or they sure got things fixed up fast) at this particular resort but a lot of resorts are still not up and running due to the hurricane. Everything was up and running at the Sunset Lagoon. The only thing that we could not do was take the water transportation to the sister resort - The Royal Sunset. The beach was completely wiped out over there ( a lot more damage). If you are looking for a quiet place to visit with not a lot of traffic, then you'll enjoy staying here!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2006
  • Member since April 06, 2006
  • I recommend this hotel for Older travelers, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $185 (year-round)
Family Hotel

Sunset Lagoon Resort Hotel & Marina

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5 of 5 stars
A TripAdvisor Member
Chicago
Mar 18, 2006
11/20 found this review helpful

The entire staff of the hotel activities outside and in the evening worked from the morning until late at night to make that the families and children had a fun time. When I saw my wife and children having fun with them it was good to see this hotel was for families. The entire staff were kind and friendly.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay March 2006
  • Member since March 18, 2006
  • I recommend this hotel for An amazing honeymoon, Older travelers, Families with young children
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $185 (year-round)
We love this resort

Sunset Lagoon Resort Hotel & Marina

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5 of 5 stars
hlbrill   4 contributions
Mar 9, 2006
9/12 found this review helpful

Our second trip. We were there Feb.18-25. Still a little damage from Wilma but service was excellant!
And so nice that they remembered us from 2 years ago. Will return next year.
You can do alot here or just relax. Have lots of pictures. Hope to post later.
Then we went to Fisherman's for the following week. Two weeks is the only way to go!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay February 2006
  • Member since June 15, 2004
  • I recommend this hotel for An amazing honeymoon, Older travelers, Families with young children, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $185 (year-round)
sunset lagoon

Sunset Lagoon Resort Hotel & Marina

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5 of 5 stars
cabocathy   3 contributions
las vegas
Mar 2, 2006

this resort is awesome even though they were busy geting some of it back together from Wilma...it very very good ..excellent suite we had the 2 bdrm presidential suite and I was very impressed with it...
the staff was always there to take care of your needs.. the whole experience was wonderful and we will go back there....soon I hope..:D

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Average price*: $185 (year-round)
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Sunset Lagoon Resort Hotel & Marina Also Known As

  • Sunset Lagoon Hotel Marina
  • Sunset Lagoon
  • Sunset Lagoon Cancun
  • Cancun Sunset Lagoon
  • Sunset Lagoon Resort
Address: Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico