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Le Blanc Spa Resort: Traveler Reviews


Blvd Kukulkan Km.10 - Zona Hotelera, Cancun 77500, Mexico
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92% Recommend
4.5 of 5 stars 658 reviews
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To Die For...........

Le Blanc Spa Resort

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5 of 5 stars
Intern1   1 contribution
Dallas, TX
Jun 19, 2009 | Trip type: Couples
7/8 found this review helpful

This resort could teach other resorts what customer service is all about. The staff at Le Blanc are absolutely there for you. They believe they cannot do enough for you! From Carlos, the matre'd in the Japanese restaurant to Marco and Julio (butlers on the 8th floor), the attitude was they were there for your "every wish". No matter what you needed, they always repeated your name and stated "my pleasure". The day we left, Carlos asked us to stop by the International Restaurant and pick up a "to go" box since it was near lunch time and we were off to the airport (what a touch). We cannot wait to go back....we have stayed in over 10 hotels in Cancun and this was far the best (we have stayed at the Marriott Casa Magna, the Westin, the Moon Palace, the Cozumel Palace, the Adventura Palace and several other hotels.....none of these comes close to the high marks we give Le Blanc and its' staff. We stayed at the 7 star Burj Al Arab in Dubai and Le Blanc's customer service wins hands down. Do yourselves a favor....stay at Le Blanc....I can guarantee you will be VERY HAPPY!!!!!!!! Regards, Jerry and Sandy Johnston

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50_64
  • Member since June 19, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $660 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Everyone that has a chance must stay here.

Le Blanc Spa Resort

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5 of 5 stars
asmoss   1 contribution
Southaven, MS
Jun 10, 2009 | Trip type: Couples
6/8 found this review helpful

We stayed at Le Blanc for our honeymoon. All I can say is wow! I don't think there could be any better service anywhere. Christian is a great guy. He is just a bartender, but a true friend. There was not one person at this place that was not happy to do anything for us. It was their pleasure to serve us and not just because they had to.

The resort is absolutely beautiful. Our rooms were cleaned every time we left out of them, and we were always being asked what could be done for us by our butler and all the other staff as well.

The International restaurant was great. Having a husband who is a picky eater, we ate here our entire trip except for one night (we ate at the pizza restaurant). If you like steak and shrimp, I must recommend the Surf and Turf. This was the best steak I have ever eaten.

We will definitely be visiting Leblanc again.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since June 10, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $660 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Exceptional service!

Le Blanc Spa Resort

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4 of 5 stars
ppbcup   10 contributions
San Diego, CA
Jun 8, 2009 | Trip type: Couples
7/7 found this review helpful

The staff at Le Blanc is amazing! The customer service is exceptional and definitely makes this resort worth staying at.

Some of the highlights:
The spa is incredible. Take advantage of the hydrotherapy before your service. We had complimentary massages due to a promo when we booked. We were treated like royalty. I wish we had more time!

The gym is extensive and has brand new equipment. They also have pilates, yoga and spinning classes.

There is a gift shop in the lobby where you can get almost anything you need. So no need to worry about packing sunscreen. They sell it all, even bathing suits, etc.

The beaches are so clean and nice and the water is great! The pools are beautiful and there are plenty of chairs and towels for everyone.

The tasting menu at the French restaurant is a must. They serve seven courses paired with four wines. The best meal we had the whole time we were there.

The Terrace serves great salads, pizzas and calzones for lunch.

Some things that could use some work:
The food in the Italian restaurant was okay. Some of the food was off (over cooked or temp was cold when should be hot)

The Asian (Oriental) restaurant had great atmosphere and service. Some of the food we ordered was really good but the texture of the fried rice was gummy and the tempura was think and gummy as well.

We didn't care for the selection at the International restaurant for breakfast or the Terrace for breakfast.

We also took a tour to Chichen Itza that our butler reserved for us. It was an all day tour but could have been cut in half. They stop several times to go to gift shops, etc before you get to Chichen Itza. One stop was about 40 minutes. After Chichen Itza you have lunch at a restaurant next to the gift shop they stopped at on the way there. They could combine the eating and shopping together to cut some time off of the trip. You leave at 7:30 in the morning and get back around 8 at night.

Overall I would definitely recommend Le Blanc if you are looking for an upscale get away. The service is incredible and the amenities are great! It is so worth the money!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25-34
  • Member since May 26, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $660 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Thanks to all the staff at Le Blanc!

Le Blanc Spa Resort

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5 of 5 stars
tmason   2 contributions
Monterey, CA
Jun 7, 2009 | Trip type: Couples
5/6 found this review helpful

We travel frequently for both business and pleasure and we have yet to find service like we expereinced at Le Blanc! Thank you Carlos, Sulmar, Raul, Tania (I hope you enjoyed the book!...and I LOVE my painting!) Marc, Alan, and the entire staff! You made us feel so welcomed! All the reviews are completely accurate and we enjoyed every piece of Le Blanc! It is absolutely amazing! I have been to the Cancun area many times and would never even consider staying anywhere else now that we found this little piece of paradise!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25-34
  • Member since December 22, 2004
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $660 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Never been more relaxed and pampered

Le Blanc Spa Resort

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5 of 5 stars
ctoberle   14 contributions
san diego, ca
Jun 3, 2009 | Trip type: Couples
6/7 found this review helpful

Before I start, we stayed at Le Blanc when the hotel was at 25% occupancy. My wonderful girlfriend took me to Le Blanc for my birthday. I have stayed in hotels all over the world, from class A-Z. There is nothing like Le Blanc in terms of service. Every single staff member wears a smile. The owners of Le Blanc should offer their training to airlines. The property is beautiful, not perfect, but very clean and peaceful. There are three restaurants, French, Italian, and Asian, that open at 6pm and an International restaurant that serves a buffet breakfast and lunch, and a sit down dinner. They also serve food and snacks at a bar/terrace on the third floor. We made it to all the restaurants except the Italian. All were very good, overall the food was a 7 of 10. The buffet is much smaller than the Vegas style buffets at the Riu. The property is much smaller than most on the Cancun strip, allowing the staff to attend to guests’ every want and need. It’s over the top, wonderful, amazing. The bed is incredible, they offer a pillow menu, 24 hour room service, aromatherapy, flat screen, and so on. The second you leave you’ll realize the outside world is not the same. The taxi driver on way to the airport didn’t smile the whole time, the airline customer service agent was rude as usual, etc. Le Blanc sets the standard for service and, unlike the Ritz and other famous chains, they back it up with all inclusive drinking and dining. Go, leave now, and stay and long as you can. This is not a party hotel. Almost all (if not all) the guests came in pairs, they were relatively quiet, the median age was somewhere around 40. The music around the pool was soft and fun. My girlfiend had 2 spa treatments, she loved it. We went on the included jungle tour, it was so fun!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 10, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $660 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Le Blanc Spa Resort Also Known As

  • Le Blanc Hotel
  • Le Blanc Cancun
  • Le Blanc
  • Le Blanc Spa Resort Cancun
  • Le Blanc Spa
  • Le Blanc Resort
  • Le Blanc Mexico
  • La Blanc Cancun
Address: Blvd Kukulkan Km.10 - Zona Hotelera, Cancun 77500, Mexico