First let me say that we started travelling to Mexico 6 years ago on our Honeymoon. Since then we have become Palace Premier members. This was our first visit to Le Blanc, The hotel was at 20% occupancy, but the staff was at 100%. We were often one of 3 or 4 couples in the restuarants. The service was the best I have ever received ( any where not just in Mexico ) The food was the best I have ever had in Mexico and often was the best I have ever enjoyed. The help from the front desk to the butler were always asking if we needed any help, or if they could schedule any of the included tours, or spa treatments. The spa at Le Blanc was first class, as were the treatments.
I will admit that I did not take advantage of many of the amenities that Le Blanc has to offer, the pillow menu, the aroma in the room, room service ( full menu's )
But I did play Golf at the Moon Palace, 27 holes, which included the transportation.

We fould that most of Cancun was very slow due to the economy and the flu scare. This made for great deals while shopping. It also made for the easiest trip in and out of the airport. What a great time to visit Cancun... We will be going again soon.

Mike,

Charlotte, NC

This resort could teach other resorts what customer service is all about. The staff at Le Blanc are absolutely there for you. They believe they cannot do enough for you! From Carlos, the matre'd in the Japanese restaurant to Marco and Julio (butlers on the 8th floor), the attitude was they were there for your "every wish". No matter what you needed, they always repeated your name and stated "my pleasure". The day we left, Carlos asked us to stop by the International Restaurant and pick up a "to go" box since it was near lunch time and we were off to the airport (what a touch). We cannot wait to go back....we have stayed in over 10 hotels in Cancun and this was far the best (we have stayed at the Marriott Casa Magna, the Westin, the Moon Palace, the Cozumel Palace, the Adventura Palace and several other hotels.....none of these comes close to the high marks we give Le Blanc and its' staff. We stayed at the 7 star Burj Al Arab in Dubai and Le Blanc's customer service wins hands down. Do yourselves a favor....stay at Le Blanc....I can guarantee you will be VERY HAPPY!!!!!!!! Regards, Jerry and Sandy Johnston

We stayed at Le Blanc for our honeymoon. All I can say is wow! I don't think there could be any better service anywhere. Christian is a great guy. He is just a bartender, but a true friend. There was not one person at this place that was not happy to do anything for us. It was their pleasure to serve us and not just because they had to.

The resort is absolutely beautiful. Our rooms were cleaned every time we left out of them, and we were always being asked what could be done for us by our butler and all the other staff as well.

The International restaurant was great. Having a husband who is a picky eater, we ate here our entire trip except for one night (we ate at the pizza restaurant). If you like steak and shrimp, I must recommend the Surf and Turf. This was the best steak I have ever eaten.

We will definitely be visiting Leblanc again.

The staff at Le Blanc is amazing! The customer service is exceptional and definitely makes this resort worth staying at.

Some of the highlights:
The spa is incredible. Take advantage of the hydrotherapy before your service. We had complimentary massages due to a promo when we booked. We were treated like royalty. I wish we had more time!

The gym is extensive and has brand new equipment. They also have pilates, yoga and spinning classes.

There is a gift shop in the lobby where you can get almost anything you need. So no need to worry about packing sunscreen. They sell it all, even bathing suits, etc.

The beaches are so clean and nice and the water is great! The pools are beautiful and there are plenty of chairs and towels for everyone.

The tasting menu at the French restaurant is a must. They serve seven courses paired with four wines. The best meal we had the whole time we were there.

The Terrace serves great salads, pizzas and calzones for lunch.

Some things that could use some work:
The food in the Italian restaurant was okay. Some of the food was off (over cooked or temp was cold when should be hot)

The Asian (Oriental) restaurant had great atmosphere and service. Some of the food we ordered was really good but the texture of the fried rice was gummy and the tempura was think and gummy as well.

We didn't care for the selection at the International restaurant for breakfast or the Terrace for breakfast.

We also took a tour to Chichen Itza that our butler reserved for us. It was an all day tour but could have been cut in half. They stop several times to go to gift shops, etc before you get to Chichen Itza. One stop was about 40 minutes. After Chichen Itza you have lunch at a restaurant next to the gift shop they stopped at on the way there. They could combine the eating and shopping together to cut some time off of the trip. You leave at 7:30 in the morning and get back around 8 at night.

Overall I would definitely recommend Le Blanc if you are looking for an upscale get away. The service is incredible and the amenities are great! It is so worth the money!