I've been everywhere in the world and in Cancun at least three times prior to this trip, and I can safely say that this was by far one of the worst experiences I've ever had.

The hotel itself is nothing to speak of--plain, with no frills what so ever. Basically no beach access at all, just a tiny strip of land.
The food was disgusting. We never stayed in 5-6 star hotels, so this was supposed to have been comparable to other 3-4 star hotels, but it wasnt. Only breakfast was bearable. Lunch was only a la cart, and took so long to arrive, that we lost patience and left. At the other restaurant on the premises, we were treated like dirt. Although it was not busy by any means, the waiter refused to come to our table. We sat for twenty minutes waiting, and he was perfectly aware that we were there, yet he chatted with other waiters/busboys and ignored us. Again, we got up and left.
Considering that we paid for "all-inclusive" deal, we ended up eating every night in the city, in restaurants, which cost us a pretty penny.
Drinks-wise, there is only cheap local stuff, which they dilute with huge amounts of syrup and mixes. No one ever came to us with drink orders. We had to go and get everything ourselves.
Our room was huge, but with a laughable 80's decor, which suited us fine. We are not picky. However, not once in 4 days, was the room cleaned before 4pm.
The staff barely spoke English, and we tried to speak Spanish, they pretended like they didnt understand us. In general, all English-speaking guests were treated remarkably poorly. There was a marked difference between the attitude towards the "Anglos" and the Spanish-speaking guests.
The service was poor all over. The front desk person refused to call us a taxi, saying that we should go to our room and make the call ourselves.
There was no one pleasant, friendly or helpful. They basically snarled or ignored us.
There is no entertainment to speak of. Some kind of duo played in the lobby one night.

It was so bad, it was almost laughable. Problem was, we paid for this.

Please disregard "the deals", spend an extra 25 bucks a day and stay at a decent place.

For the price this hotel is awesome. I had received a standard room with a water view and it suited me quite nicely. The bed was not the most comfortable as I found it to be like sleeping on cement. The bathroom was immaculate and looked as if it was just recently updated. I appreciated the location since it was pretty much in the middle of the drive and this staff works hard at keeping the hotel spotless.

I was disappointed that when asked if I could use a safe deposit box for my passport I was told I would have to pay $125.00 american $ to hold it.

There are 2 pools and the hotel surrounds the main one which is big enough for volleyball,basketball and even has a swim up bar. Fun atmosphere! I didn't do the all inclusive and I think it was a good choice since the food was so-so.

We travel in our holidays in Mexico a lot.it was really nice.We are not guest who needs special and luxury treatment...The hotel are two buildings one is older then other..We got the room 202 direct next the pool.The wiew was Beautiful but the rooms was loocking very poor and chip.But we find bed bugs there!!!We allready wanted go to bed and...Went to front desk and ask for change room for that reason.Get I thing 349 i am not sure.Direct after entering the room was running away two cockroachs one in bathroom door jamb and one after in closet.I again change room and got in newer part of building.It was street weiw so we ask for other can´t remember that number there were again bed bugs direct on top of the bed.For last 3 days we got better room in 6th floor(New part of that building again-seems better) and we really hope it was nothing more there and we didn´t bring some mexican beetles with us to the Czech Repupublic.I want just give the informations what I would appricciate before I went there.It supposted be highlight of my one month stay in Mexico but it was big disappointing...Staff was allright location too.

Be careful with the bracelets, they will charge you at the end for them if you don't return them. They will chase you for time share. Don't do it.
The food is ok. The a la carte food is terrible.
My fiancé and I had to call to have the room clean, we took our bracelets before checking and got rid of them and had to pay $100 for them. "we had to return them".
At check in everybody is nice but not checking out. There are not safe boxes in each room.
I will not return to this hotel not recommend it.