This hotel is mediocre at best in a city of mediocrity. I first walked in the door at about 1:30 pm on June16, 2009. I love Acapulco and have been there about a dozen times but I was swayed by the cheaper price of Kan-Koon. I had misgivings to begin with as I have traveled to all parts of Mexico with the exception of the Mayan Riviera. I am a school teacher from Maryland and wanted a break as the long school year and 160 students per day had ended.

Before I could go to my room I was approached by "Guest Services." I do not know that I had any other choice than to speak to them. This guy from Cuba is trying to sell me a gold card for discounts in Cancun. He asks me first if I like Cancun. I advise that I do not know as I just got here. He continues to try and fast talk and hornswoggle me with this "magical" gold card.

We are speaking in Spanish as I am a Spanish teacher. He wants to know what trips I will take while I am there. I advise that any trips that I take will be with my rental car and alone. He tells me that he can get me a car for $50 a day with all insurance included by attending a "luncheon" and paying a deposit. I advise that I do not want to go to a lunch and if he thinks that I am going to pay a deposit he is crazy. It turns out is a 3-4 hour pitch on a time share.

Let me cut to the chase. I got a rental car for $38 a day which included all insurance. In short evertthing that "guest services" advised was bogus. This hotel puts pressure on you from the moment you walk in the door to spend more money. I felt ill at ease the whole time I was in Cancun. I had a professor in college for Latin American History and will never forget that he asked the class who has been to Mexico. He stated that one could not count Cancun as Mexico and I firmly agree. The whole place (hotel zone area) is a giant ripoff for English speaking fools who think that are experiencing Mexico. The sad thing is that the ownership of Flamingo Resorts permits this sort of badgering by their employees and I will never return to Cancun and absolutely not the Flamingo.

We were on the second to last night of our weeklong trip in Cancun when the hotel we were staying at caught on fire and we were shifted to The Flamingo. The lobby is very nice and the bar area. The staff was very nice and stepped up to the challenge of suddenly having 100+ new guests at midnight on a thursday. So even though it took two hours to get our room key they did the best they could with the night skeleton crew that they had. The room was quite a disappointment. I am not a hotel snob.. I have stayed in some pretty low class hotels and this is one of the worst I stayed in. The room was dirty which was interesting b/c we waited two hours to get the keys b/c the housekeeping staff was cleaning the rooms. There were two very small full size beds and the linens smelled very moldy. We had no tiny fridge, no microwave, no coffeemaker, hairdryer, etc...none of the things you expect a hotel to have. We didn't even have an alarm clock or a t.v. remote. The bathroom marble was very pretty, but the faucets had black looking material and rust around them. The water in our room actually ran brown for about 30-45 minutes when we first turned it on. Our second day , the water wasn't working at all and the toliet wouldn't flush. We could have handled the dirt and water if A.C. would have worked properly. It was 90+ degrees and we had no air. We mentioned this several times to the manager and nothing was done to fix it. They were only at about 25% capacity so we could have been moved to another room. The pool was nice, but it desperately needed to be retiled and there was rusty type looking stains along some of the edges. The bar area buy the pool would have cups and garbage still sitting in the same spot as the night before. The ice machine was a deep freezer with bags of ice in it and rust all over the top of it. The ocean was beautiful of course, but the beach is very small. The beach is a little more full of broken shells and the water is a little rougher, but it's a beach..it's what you expect. It is in a nice location, right across from Margaritaville and Bubba Gumps. I would not stay here again, even if I was given a free week!!

I just got back from Cancun last night. It was my fourth trip there. From reading the reviews, I was just hoping for something decent. I was surprised that my room was clean, the food and service good. Cancun was not very crowded at this time. I would recommend the all inclusive, otherwise most meals anywhere will cost $12 and up. The pool was nice, overlooking the beach.

I have traveled to other places in the world. I would say to expect what you pay for. This hotel was better than when I stayed at the Hyatt Regency. It is above average. I saw some unhappy folks there. But this is why and an example. The drinks, like anywhere all inclusive, is limited to certain brands, probably the cheaper stuff. They charge extra for top shelf drinks and wine. Like many good Americans, we like to pay for junk and expect all the extras.

I would go back again.

We just returned from the Flamingo for the 10th time. The only disappointment was the lack of guests staying at the hotel. The swine flu scare kept alot of people from traveling to Mexico. Some times we were the only people in the pool. Staff was very nice as always, buffet was not available for lunch or dinner (because of lack of guests). We enjoyed ordering from the menu always finding something tasty. We have booked a return trip in December and anxious.
You can't beat the location and friendliness of the staff.