We had a great room, king bed, balcony on 7th floor corner, great view. Until we went to bed. Forget sleeping. That great corner room got all the noise from all the clubs until 5am. We slept every night with kleenex in our ears just to muffel the noise.
Service was a joke. Room was supposed to have a coffee maker everytime I asked for one they would talk to the supervisor and tell me it was on it's way. The bellboy told me they don't have any for the new part of the hotel.
The breakfast buffet was OK. Evening buffet was outside in the wind, some tables inside if you were lucky.
We took the voucher for El Montoro resturant a short walk away, very nice.
Had to be careful that the door to our room closed because the latch would stick. Came back one evening and saw the room next to us was dark and door wide open.
Showering--- water would just go off. This was the new part of the hotel.
We used the safe in the room, but somehow left our camera in a zipped suitcase and it was stolen suitcase was unzipped.
Bar tenders would get half our order then wait on someone else and just forget us.
Then have to wait an additional 5 minutes to sign the tab and we where all inclusive.
Even had to wait to sign the tab for a snack.
We did'nt know it was spring break as many people we spoke with didn't know either and would never have booked the trip.
It was important for us to be on a beach which the pictures showed. There is NO beach.
No shade around the pool except for one small cover which we where able to get under on the last day.
Pool dirty, spa dirty and cold. No inside place to dine for dinner. No sleep. Yes it was right in town if town is what you go to Cancun for. We went for relaxation, the beach and ocean, warm sand, service when we want a beverage, food even isn't a big deal for us but this food just wasn't good.
I defintely would not go back to this place or even hotel zone.

Ok here's the deal the hotel is clean, They are very nice when you go to the front desk, But if you are all inclusive and you try and get a drink. THEY WILL NOT SERVE YOU!!! You can't even get eye contact unless you have a $5.00 bill in your hand, which you end up paying $5.00 a drink every time you go to the bar. They do not know what all inclusive means. You have to pay for beach towels if you don't bring them back every day and check out a new one everyday, Thay all want tips for EVERYTHING they do. NO BEACH!

i really liked this hotel. check-in was fairly easy. stayed in the new tower- rooms were really clean with nice, modern decor. the bed was very comfortable with crisp, clean sheets and a nice fluffy duvet. tv was flat screen and had cable (but mostly in spanish- disney and nickelodeon all dubbed in spanish, for those with kids). i liked the rain shower head in the bathroom even though the half-open shower left the floor wet and the toiletries included lotion, shampoo, face and body soap, shower cap, sewing kit, and first aid kit. the pools, lounge chairs, and general area were clean from what i could see. check-out was pretty easy, too.

but then again...
after reading all the recent negative reviews, i don't have much to complain about because i wasn't all-inclusive, didn't eat on site, never went to the bar, didn't swim in the pools, didn't need service or maintenance, and didn't care about the beach. we used the hotel to shower and sleep. and, yes, the walls are thin. i could here our next door neighbor pop open a can of soda and you can hear the footsteps down the hall but neither myself, boyfriend, or best friend (who stayed in another room) had any problems sleeping. there was a 2 hour blackout after midnight the first night we were there (March 7th). i was sleeping, it bugged the bf since he was watching tv at the time. and even though i put the 'do not disturb' sign on our door, housekeeping came into our room and cleaned and replaced our toiletries and towels anyway. not that big of a deal to me.

so, if you're like me- not picky and need an affordable, beautiful, clean property in a great location to sleep and shower in, i highly recommend the nh krystal. enjoy my pics of the hotel!

Unfortunately, most of the reviews are quite accurate - the hotel definitely did not live up to our expectations. Here are the main reasons why we did not like the hotel: 1) We chose not to have the all inclusive package (which, based on some other reviews was a good choice). Unfortunately, we were not made aware that the hotel has a policy that you cannot bring in any of your own food or bevs into the rooms. We came back from Subway one evening with a few to-go sandwiches and a few bottles of juice/water/beer and were stopped in the lobby by the security guard. He ESCORTED us to the front desk who told us they would have to confiscate our food and beverages as we are not allowed to bring any outside food into our rooms. After about 15 mins of "discussion" they told us this was our last time. (The remainder of the time we brought in any groceries/food/bevs in our backpacks). 2) We had the same exact problem as a couple discribed on a review posted back in Summer 2008: The battery for the lock on our door was malfunctioning. We had to ask SIX different times to have it fixed and after the third day, some one from the front desk reluctantly and rudley came to our room (which was on the first floor, closest to the lobby), removed the back panel of the lock and moved the batteries around. It worked successfully from there onward. 3) The pictures displayed are beautiful. Unforunately, there no longer is a beach infront of the hotel and the waves come right up - splashing against the retaining wall where many of the lounge chairs are. The "waterfall" in the main pool is not operating. There is bird poop on many of the lounge chair cusions. Make sure you dont go during spring break if you would like to get a full nights rest as you can hear a pindrop in you room from the poor accoustics in the hallways and adjacent rooms. 4) Front desk, lobby security, and bellman definitely need to work on their customer service. Overally they seemed unhappy and unwilling to help.

Although there were some issues we had with the hotel, the value was still reasonable and we were able to stick to our budget. However, my advice is that there may be several other hotels in this price range that would probably suite your needs and expecations a bit better. It may be a good idea to request the newer building, as there are two seperate structures. Fortunately, overall we really enjoyed our trip to Cancun and would definitely go again - just to a different hotel. Hope you enjoy your stay!