I was travelling to Cancun on business (so my needs were minimal) and I work for a nonprofit (so, I'm used to budget accommodations). Despite my very modest expectations, however, the NH Krystal still managed to be a profound disappointment.

Here are a few highlights:
* Lost my reservation and insisted on rebooking me at a higher rate even after I gave them printout of the confirmation email they had sent me.
* My room was small, dark and in a building that seemed all but abandoned.
* Although the hotel has a lovely pool area, it was impossible to enjoy it because of (1) the exceedingly loud rap and salsa music that was being blasted through poolside speakers almost constantly; and (2) the nonstop noise of jackhammers, drills and powersaws from the construction site in the middle of the hotel.
* This was particularly regrettable since, even though it sits on a world famous beach, this hotel has no beach access at all. To be clear--you cannot get onto any beach from the NH Krystal.
* Sleeping also proved tricky because of the aforementioned construction noise.
* It was difficult to enter or leave the hotel without being heavily pressured to eat in one of the pricey theme restaurants attached to it.
* Although my original booking had included meals for two people in the price, my wife (who arrived on my last night) was charged nearly $20 for sharing the breakfast buffet with me.

In the end, the dozen people I was meeting with all agreed to cut our meeting short by a day in order to limit our stay in this miserable hotel.

Ok, I know alot of people had very negative things to say about the NH, but my experience was very different. I stayed at the new tower, had a nice room with a great view. My experience was great unlike all the others. Yes, there was so frustrating moments, and alot of stuff was damaged by the storm, but they are in the process of rebuilding. A few amenities weren't there but they made up by giving coupons to other restaurants, the food wasn't great, at first the service sucked. But it got better once you got to know the staff. We were all inclusive and overall had a great time. They need more restaurants to have a selection to choose from. Give it time and I am sure it would be great again. They are planning to redo the beach. The nightly entertainment on the strip was great and I enyoyed the nightlife. We made frends wih some of the staff and they were very helpful. Alot of people didn't know that they was a menu that you ould choose from and the food from the menu was good. We made the best of it since we found it to be what we wanted. and the location was great. MY room was always clean and nothing was stolen, I left my camera and jewellery and nothing was taken. And yes I had the nosy room for the frist 2 nights but they switch me to a room where there was no noise and was able to relax, and realy enjoyed the rain forest shower.

Please bear in mind is what you make of the resort and dont keep looking for negative vibes. It was our first time and inspite of all the negativity we found a lot of good things to do and enjoy our stay. The kids was a bit noisy but we were there only for part of the spring break and they didn't bother us, they were respetul there was no nudity and the kids behave themselves.

Overall my stay was enjoyable and we enjoyed ourselves.

I am not sure why so many people had bad reviews for here. This was my first time travelling and I thought this place was wonderful. Yes there can be some bugs with things like rooms service being busy and yes we had trouble getting a coffee pot as well but over all everyone I was with had a great time. We did go during spring break and yes the first few days it was hard to get a drink at night at the main bar as all the students were there but that is not the hotels fault. At times the students would try to place there orders ahead of other but the staff knew who were next and kept it in order. During the day the out side bars were open so it was so much easier to get your drinks. We sampled different drinks and they were all great. I know some are upset about no shade and no beach but we found a little section just to the right down by water where there was sand and shade. We found the section the second day and spent each day there. I agree there was no beach but there was some in this area and just a bit up you could lay on the sand and enjoy the water. The further you walked the more sand and beach you had. I don't understand why people are complaining about no beach ...again this is not the hotels fault its nature that took it away and I am sure if they could bring it back they would. You will find because of the hurracaine there are many places that lost there beaches but what can you do .....no one can push the water back to make the beach again.The food was great and the service both bar and dinning room were great for us. We were all inclusive and did not have to tip all the time. There was no trouble getting service because we were all inclusive. I felt as though they treated us the same as with paying customers. As for the beach towels we did not have to pay for them when we did not bring them back or when we got new ones. There is a place to dine for dinner at the hotel and they always had food from 630 am until 1100 pm. Yes we did eat out side twice during our stay but it was nice to get to enjoy the fresh air. As for noise we did not get disturb from our sleep at all. Our rooms were connected for our group and both left the patio doors open at night without any problems. The pools were clean and every morning we looked down from the balcony and you could see them cleaning it. Over all my trip was fantastic and yes I would go hear again :-)

First of all I would like to say that I am a member of RCI and this was a last minute trip. The location of the hotel is the best feature. It is less than a one minute walk to the heart of the party zone in Cancun.
As for the hotel. We checked in through their sales staff from the resort. When we got off the plane a person from the Cancun Palace approached us and got us to go on a tour. They gave us an offer we could not refuse, free golf, swimming with dolphins, massages, and an all inclusive day on Isla Mujeres. The staff at Krysal agreed to match our offer if we did the 90 minute tour at thier facility. We agreed to save the travel time to Cancun Palace. After an hour we were in the room.
The room was in the OLD section and was in desperate need of updating. As we entered the room I walked to the window to look at the view and on the floor was the biggest bug I had ever scene. The sales person who brought us to our room, saw the bug as I kicked it into the open. Her eyes opened like it was Christmas morning and turned and walked away. The TV did not work . The shower would go from ice cold to scalding hot and the bed was like sleeping on a rock.
The pool area was large and the beach was non-existant. You were able to access a public beach a few minutes away but I did not travel with a beach chair so we stayed on the resort and only walked the beach a few times. The food was edible and the drinks were ok. We choose not to go all inclusive and was cheaper going out to eat at the local restaurants.
As fro the sales pitch. WATCH OUT. I'm still trying to figure out how legal their practices are but they would not take no for an answer. After the 3 hour tour. We final walked out. And then the fun began. The sales lady who agreed to match our offer from Cancun Palace began to cry and said she could not afford to comp us everything. We ended up fighting with managers and other sales staff and finally just gave up. The manager stated that if we bought into their resort they would be happy to give us what they agreed to, but since we didn't we were out of luck. They did comp us the dolphin swim, which was excellent.
So if your looking for a cheap no frills resort for a few days this place would be sufficient. However it is not even close to the gold crown standards it claims to be.