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Omni Cancun Hotel and Villas: Traveler Reviews


Boulevard Kukulcan, L-48 | Zona Hotelera, Cancun 77500, Mexico
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80% Recommend
4.0 of 5 stars 740 reviews
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Omni Cancun Hotel and Villas

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5 of 5 stars
irl1981   7 contributions
ireland
Feb 20, 2009 | Trip type: Friends getaway
1/1 found this review helpful

Stayed here for 1 week in early feb on a pricleine rate of $110 inc tax. Upon arrival the front desk staff were not overly friendly, and simply got on with the job. We asked about an ocean view room, or upgrading to all incusive (for $99 per person per night ) and they all seemed to be too much hassle for the girl on the desk so we didnt bother, That is the only negative thing i will say about Omni. From that point on it was fantastic.

The rooms are spotlessly clean, and the cleaning staff are super friendly. The waiters are always cheery and chatty. Juan and Donat at the poolside entertainment were great fun. And always going around talking to guests and putting a smile on everyones face. They offer a nightly outing to a local club (for $45 all you can drink, which includes 1 way bus) and bring you to the best spots on the happening nights. Well worth it as you bypass the queue and get VIP table service.

As i said we did not take the all inclusive, however we did negotiate with the time share people and got ourselves $350 (initially offered $200 but declined) food and beverage credit which we spent on drinks and food at the pool throughout the day. These are charged to your room and deducted from the bill upon checkout (tips not included). The time share is a hard sell but they were polite and we simply declined. Well worth the 90 mins, plus they bought us lunch.

There is a very handy store across the street and a pharmacy. As well as a McDonalds and Subway. We ate breakfast and lunch in the hotel. Which were both really nice. But the dinner buffett was a little disappointing. So im still undecided if All inclusive is worth it. Although you can order off the menu in the restaurant as well in the evenings.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 25-34
  • Member since July 08, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $185 (year-round)
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The Hotel, food, drinks and staff was good, beach and water sports bad.

Omni Cancun Hotel and Villas

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4 of 5 stars
TorontoSean   1 contribution
Toronto
Feb 20, 2009 | Trip type: Couples

This was our first time to Mexico. We were there from Feb 8 to 15. This is a nice hotel, it was clean, friendly stuff, food is good, and drink are there, just need to ask for what you want. Like everyone said the beach is full of rocks and all 7 days there was a red flag on the beach. The entire hotel in that stretch had red flags for 7 day we where there because of the wind, it was too wavy making it dangerous for swimming. If you walk about 40 minutes south the beach is better, is sandy. We went swimming there one day, even though it was red flagged. Grand Oasis is beside OMNI, small section of their beach is with out rocks, and we went swimming there one day.

They advertised the snorkeling is part of the all-inclusive package, but it’s not. They don’t lend snorkeling equipment. Even if you had the gear there is no place to snorkel near by. Windsurfing, pedal boat, and Kayaking is included with the all-inclusive package, only thing is that is not at your Hotel. You will have to walk past four Hotels (about 20 minutes) to go windsurfing. It’s on the lagoon side witch is good, no waves the water is calm. If the beach, snorkeling, and water sports are your main priority then this is not your resort. For me these are important so I was a bit disappointed, but still I had a good time.

There are some bad review about this place, it not that bad. Yes there are time-share people trying to sell stuff, no one got to me. They send memo to the room about a free gift, don’t fall for that trap. Those are the time-share people.

Very little night entertainment, you can say none. One day they had some performers, do a show. I only catch the end of it. I didn’t miss much :-), it was not that good. No nightclub at the resort.

My conclusion: This is a good place to relax, Food, Drinks, Service and cleanness excellent. Beach, water sports, and night entertainment thumbs down.

Would you recommend this hotel to a friend?
Yes, Depends on who it is.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25-34
  • Member since February 20, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $185 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Te amamos, Omni!

Omni Cancun Hotel and Villas

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5 of 5 stars
Lene   18 contributions
Ontario, Canada
Feb 17, 2009 | Trip type: Family
1/1 found this review helpful

We just got back from a gorgeous week at the Omni Cancun. There were 12 of us in our party, 6 adults 6 kids and I think I can say we all had a great time! The resort, the staff, the food- everthing was great!

My only complaints were

1.lack of swimmable beach- we knew it was rocky, but we assumed we'd still be able to swim in the beautiful crystal blue water. We had a week of wind so we couldn't even use the water toys, peddle boats etc. For that reason alone, we probably won't go back to this resort, at least with the kids.

2. lack of kids club- the Omni website cites an "Omni Sensational Kids' club which was absolutely non existent. After enquiring about it and the lack of activities for kids, we were introduced to this young lady from Senor Frogs who took the kids through a few games, (connect four, ball toss at a stand up frog) but that wasn't what I expected. I got the feeling she was trying to drum up business for Senor Frogs instead of trying to have fun with the kids. This wasn't a huge deal, as we had enough kids to amuse themselves.

3. Watch your stuff! We had 3 pairs of shoes taken! Two pairs of flip flops from the pool area and one pair of running shoes from the beach. I know this can happen anywhere, but it was really a downer for my 11 year old that had both his shoes and sandals taken! Yet, credit to the cleaning staff...my husband left his wallet with money out of the safe one day and when he returned there was a little note from the cleaning staff saying that they aren't responisble is something is missing, please put your important items in the safe, and all money was there!

So all in all, we loved the place! We weren't hounded by timesharers at all! I received the invite to the breakfast, gently declined and wasn't bothered at all again.

Did I mention the food? Wonderful! I'm currently going through a margarita withdrawl!

  • Liked — The food and the staff
  • Disliked — rocky beach, lack of kids club, stolen shoes
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since September 22, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $185 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Loved the Omni - 2009

Omni Cancun Hotel and Villas

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5 of 5 stars
DogLoverGirl/02   1 contribution
Minneapolis
Feb 11, 2009 | Trip type: Family
2/2 found this review helpful

Just got back from a 2 week visit to the Omni. As always the staff were friendly and welcoming. The cleaning, concierge, and vacation club staff were all very accommodating and helpful.

All requests I had for help in my room were answered and dealt with prompty. The hotel is very clean. I had a beautiful oceanview room and it was really fun to see the sunrise every morning as I read the "Miami Herald", had some coffee etc.

The rocks were still on the beach but beach restoration is supposed to be on the way by May, 09.

The only problem was the cooler weather, I'm not complaining as I am from Minnesota!!! But folks need to have some clothing with them for the cooler weather. I was not prepared for the 64 degrees weather I experienced some days.

Still had a great time though.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay January 2009
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 50-64
  • Member since December 12, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, Girlfriend getaway
  • I do not recommend this hotel for Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $185 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Absoluty LOVED !!

Omni Cancun Hotel and Villas

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5 of 5 stars
kalajochum   4 contributions
Nebraska
Feb 6, 2009 | Trip type: Couples
4/5 found this review helpful

We went to Cancun the week of the Jan. 26, 2009, and absoluty loved every minute of it! Made us double think about returning back home in Nebraska.
Our first reaction to the hotel was "it's pink"! but not a bright pink. I thought it was cute, plus it's very easy to find because of that. It was very nice, clean, and all the people were very friendly. The only thing that drove me bananas was that the housekeeping doesn't speak english, but heck, thats the way here in the United States. Also they rearange your personal things. Like, I had my hair straightner and blow dryer on the counter, and they wraped up the cord and put in on my suitcase. They always touched my things, which kinda bothered me. But nothing was missing. Also, the waiters don't just speak spanish, but they say something in spanish first, then say it in english (which you can understand), so you learn some spanish while you're ordering your next drink.
If you are a early to bed type of person, I probably wouldn't stay at this hotel, whereas they have some type of "party" every night until 10 pm
The beach was also beautiful. Yes, like all the other reviews, it was rocky, but there were spots that you could get into the water. I'm not that woopy on oceans, so I stayed on the beach, sipping drinks, while my hubby played in the ocean.
If you're trying to decide if you should spend the extra money to get the all-inclusive...DO!!! It's worth every penny. All your food, drinks, room service, and most everything is free. You don't have to worry about how much money something costs, you don't have to carry money with you everywhere. You can order what you want off the menu and not only what you can afford. Plus, you will spend lots of US dollar just to get pesos, which everything is expensive! So, spend the extra money now, and have a VERY enjoyable, relaxed vacation.
The best part of my vacation... I got engaged!

  • Liked — I loved the all-inclusive plan...you've got to get it!
  • Disliked — the housekeeping
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2009
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since December 10, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Families with young children
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $185 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Omni Cancun Hotel and Villas Also Known As

  • Omni Cancun
  • Omni Cancun Hotel Villas
  • Omni Hotel Cancun
  • Cancun Omni
  • Omni Cancun Hotel & Villas
  • Omni Cancun Hotel
Address: Boulevard Kukulcan, L-48 | Zona Hotelera, Cancun 77500, Mexico