We just returned from our 9th visit to our 'Home away from Home', becoming official Vacation Club Members in 2005. We always look forward to our annual visits and while there have been some small, noticeable changes in the decor over the years, we continue to be pleased with our experience. We love to read the positive reviews of our favorite hotel, but for those who have not had a positive experience, we would like to offer a few words.

If you happen to be a beach lover, please take your request to God because Hurricane Wilma changed the beach front forever, not just at Omni, but all along the coast line. Few properties have any beach front left! The Omni is an older hotel and humidity causes a problem everywhere in Cancun. That being said, the staff at Omni has and continues to maintain their property, from the lobby right down to the waters edge.

We ALWAYS go All-Inclusive! A chocolate Martini is $12.00US and breakfast @ Pina Colada is posted as $170.00pesos (roughly $13.00US). That's already $25.00. Now add a wonderful lunch of fresh shrimp, 4 or 5 more cocktails throughout the afternoon, a nice variety of buffet choices for dinner and another nightcap in the lounge before bed, and I'd say that we get our monies worth!

You say you don't like the buffet or menu choices? Please see Enrique @ Pina Colada or Isaac @ La Paloma restaurants and tell them what you'd like and how to prepare it - they always go out of their way to see that we are satisfied!

Please spend an afternoon at the upper-level pool and laugh at the antics of Gonzo and Donat, the DJ's, while they entertain you with 'Name That Tune' and other trivia. While you're at it, swim up to Esteban - he mixes very good drinks!

Annie, with Member Services, Head-Waiter, 'Jerry Boy', and Isaac made my husband's Birthday celebration memorable with Champagne and strawberries delivered to our room, a specially prepared Birthday Cake, and a wonderful slice of Cheesecake, both delicately drizzled in chocolate with custom Birthday wishes. Few hotels would even make the effort!

As tipping goes, here in the states if we enjoy a decent meal, we are accustomed to leaving a minimum 15% gratuity. If we give a $1.00US tip for to our server for meals and drinks, based on our previous analogy, we are only tipping $10.00US a day; $70.00US for the week. Our cruise ships want a lot more than that at the end of the week! Too many visitors want something for nothing, while Employees at the Omni are honest, hard-working and gratious!

The Staff at Omni has become like family to us and we would encourage anyone to get to know them and appreciate all they do - they never disappoint us!

Omni cancun was definitely well worth the money. Overall, my 3 girlfriends and I really enjoyed our stay. It was very relaxing, especially by the beach where we spent most of our time. Despite not being able to swim in the ocean, we enjoyed the great breeze and if we wanted to cool off, there was a small pool and swim up bar just a few steps from our lounges.
We got a great deal on our stay from priceline, and it came with the All-Inclusive option. We all agreed the food was very good, regardless if we ate from the buffet or the a la carte menu. The service was wonderful and the staff very accommodating. We did tip the staff very well, which was much appreciated yet not expected. We ate/drank at all the different places available on the grounds and each was very good. For our stay, the options sufficed. The nicest restaurant, Da Vinci, was especially delicious and I was quite impressed with the culinary techniques used there.
My only small complaint was that the lounges we used near the beach were not especially comfortable. I would have liked a lounge cushion. Other than that, my biggest issue was my sunburn ;-)

Had an excellent experience at the Omni. The staff were excellent, especially the bell boy, Ceasar. He was very helpful with answering our questions about Cancun. We chose this hotel for our wedding. Our wedding coordinator, Jesus Gomez, did a fabulous job. He replied to all of our emails right away, and there were lots of them. The only thing we were disappointed with was that it was too windy to have the ceremony on the beach, but Jesus had a backup plan which turned out very beautiful. We paid the extra for a photographer and are very glad we did, the pictures are gorgeous. A special thank you to Jerry Boy for the beautiful picture frame. He always made us laugh down at Kuku's Bar. We stayed in one of the villas and it was nicer than we expected. Lots of room and the beds were so soft and comfortable with an ocean view. There wasn't a lot of nightly entertainment at this resort but we didn't mind. If you are looking for night life you can hop on a bus for 7.5 pesos, 24 hours a day.

The Omni Hotel in itself is quite nice. Great service in Restaraunts and food is very good and will not cause any stomach problems for Canadian or American visitors. The Hotel is clean and check in and check out was a breeze. We had an all inclusive package so it was easier than having to pay every time you had a drink or a meal. The beach in Cancun is totally and utterly destroyed. The entire beach front is a wall of Bedrock with sharp boulders the size of small cars. Totally impossible to even walk the beach let alone swim in the ocean. If you love to swim in the ocean, and take long walks along the beach, FORGET IT!! It was my first and last time to Cancun as there are many other sun destinations with much more to offer for the money. The nice weather and good food did not make up for the destroyed beach. P>S> they sent unsupervised repair staf to our romm in the evening and they stole our camera. Got the impression the security staff as well as Police were crooked and not to be trusted.