I wanted to contribute my review of the Cancun Omni as all the other reviews were very helpful when planning my trip. Overall, I had a wonderful time at the Omni and would highly recommend it to anyone planning a trip to Cancun. The location was great because it was only 10 min from the airport and buses were located directly in front of the hotel to go downtown. The hotel was well cared for and clean in the public areas and the rooms. My one complaint about the room was that we did not have a balcony and seemed to have been overlooked in the renovations as the decor was a bit outdated! We met some friends and went to their room which looked exactly like the modern room photos online. Too bad this was near the last day, so it would have been silly to ask for another room. Also, we had one of the connection doors the next room over and we could hear everything they were talking about. I would recommend asking for a different room if you notice a door to the neighboring room.

Yes, the beach is small and un-swimmable, but you are still able to go for a nice walk along the beach and get your feet in the water which is hypnotizing from the colors. If you walk down to the right a bit, the Hilton has a little more beach where you can get about waist deep in the water. I would HIGHLY recommend a day trip to Isla Mujeres where you can swim in calm, clear water all day on a beautiful beach. The Pools were the perfect temp - previous reviews stated that is was too cold to get into - So refreshing after laying in the sun. Also, there is always a place to sit if you would like direct sun or shade.

The service at the hotel was wonderful. We weren't bothered by the timeshare agents, but then again we knew the cues to look for and ignored them. You will most likely get a call to your room on your 2nd day and get slips of paper under your door "to get your free coupon book and discounts if you visit the guest services desk." We ignored those as well. The food at La Paloma was good with nice variety and we really enjoyed the poolside entertainment on theme nights. Our most favorite place was the Sunset bar where the service was great - they even remembered our favorite drinks night after night. Joel was so fun and was always there to serve us our "Vitamins" (tequila shots :) he was even so excited for me when my boyfriend proposed to me! It is a very romantic bar.

When the news of the Swine Flu hit, the hotel staff was very calm and Jesus, the concierge was positive and helped calmed us when the hysterical calls from family in the US started to flood in. Only a few food service members were wearing a mask.

You MUST get all inclusive if you plan on drinking and eating most of your meals at the hotel. I cannot imagine the bill if we did not. It is so nice and lets you relax when you can just order any food or drink and not worry about the price/conversion rate.

If we return to Cancun soon, we will most definitely stay at the Omni again!

We had an excellent time at Omni Cancun I will detail my experience below:

Booking: We booked through Priceline for $70 per night so we did not do the all-inclusive. We spent less buying our meals/drinks separately. We spent on average $50-60 per person per day for food and drinks (including tips/tax). It would have been $119 per person to purchase all inclusive.

Airport Arrival: We arrived at the airport and the customs line was long so it took about an hour to get through. We booked a transfer through Brant and they were waiting with a sign with our name on it.

Check in: Check in was smooth we were greeted by the concierge and checked in at 12:45 pm it was slightly earlier than their 3 PM check-in but we did not have to wait. Prior to arrival I sent an e-mail to Omni requesting a high floor, ocean view, with 2 double beds. They fulfilled all of my requests without any additional charges.

Omni Select guest: I would recommend to everyone staying at the Omni to sign up for the select guest program. As a select guest you get free Wi-Fi (it is usually $14.95 per day), 2 complimentary beverages every morning (coke, tea, juice, coffee, etc.), free USA today, robe, slippers, evening turn-down service. They also had extra blankets and pillows as per my select guest preferences. As part of the complementary beverages we could order small breakfast items for a reasonable charge (empanadas $2.50, Bagel $2.50, etc.)

Lobby: The lobby is lovely, there is a nice lobby bar, a sunset bar, small convenience store.

Room: We had 2 double beds, a balcony with an amazing oceanview. The decor was very nice and the room was clean. I didn't notice any noise to speak of and slept well every night. We could also see the entertainment shows from our room (they perform on M-W- F). There was a large flat screen TV. Calls to the US are $1 per minute in the room. There was a electronic safe that was big enough to fit a laptop among other items. The toiletries they provide seemed nice as well. The shower/tub had adequate water pressure.

Pools: The pools are large, uncrowded, and not too cold. They also have 2 hot tubs. You get you towels from a desk near the pools that also sells tours.

Beach: We were at the beach every day from 9am until 3pm. We sat under hut umbrellas. We never had a problem getting a spot, we tipped a gentleman a few dollars the first day and he saved us a spot every day thereafter. We did bring a cooler with a few beverages which was nice. I would recommend bringing a collapsible cooler. We had a waitress that would bring beverages or food. If a hut was not available they would put an umbrella up for you. There were Thai beds (beach beds) available for $25/day no one really used them. There are huge rocks on the shoreline and the water is not swimable.

Restaurants: We ate at La Paloma (dinner buffet) which was good, and Pina Colada on the beach (order the coconut shrimp). We also had room service which was good (vanilla ice cream was delicious)

Service: The service was impeccable. Everyone was friendly. I have never stayed in a cleaner place, they were always cleaning. We did not get harassed by time share people once.

Near-By area: There is a convenience store (royal market) across the street you can buy Coke for $0.70 beers for $1 etc. There is a bank, Subway, McDonald's, and Captain Cove restaurant across the street.

Captain Cove: Go at sunset it faces the lagoon. We had coconut shrimp, shrimp scampi, and flan. I would also recommend the Mexican coffee.

Check-out: Easy with no unexpected charges. Our airport transfer was on time to the minute.
Can't wait to go back, I would definitely stay here again. Excellent vacation.

We just were at the Omni for the last week and it was relaxing. We did not get the all inclusive as I had heard so many complaints about the food being the same every night. If you pay for the buffet it is $25 pp each time. That adds up, so we went out to eat a lot to be able to eat the foods we enjoy. DaVinci was great for my birthday dinner. The total bill at the end of the week was a LOT cheaper than the all inclusive and we drink on vacation. The beach is a wreck but they have started getting sand from the ocean and putting it on top of the boulders that the hurricane drug up. They have started on the opposite side of the Omni though, so not sure when it will ever be swimmable. I will go elsewhere for the beach instead of Cancun. So sad. There was one incident that left me feeling uneasy. I couldn't open the safe after returning to the room and a security guard came to help. He was fast but added that someone tried to get into it while we were out as once you have so many attempts, it will not open. I changed the code and it did not happen again. One other incident was that standing water was in the hallway leading to the bath and I fell in the middle of the night and hurt my knee badly. I am still hobbling around with a ace bandange and therapy. They had no explaination as to where the water had come from. It still remains a mystery as there was no water when we came into the room at 9PM. Not really the hotel's fault I guess but be careful on that marble! All in all a great time at the Omni and commend all the workers.

We just returned from our 9th visit to our 'Home away from Home', becoming official Vacation Club Members in 2005. We always look forward to our annual visits and while there have been some small, noticeable changes in the decor over the years, we continue to be pleased with our experience. We love to read the positive reviews of our favorite hotel, but for those who have not had a positive experience, we would like to offer a few words.

If you happen to be a beach lover, please take your request to God because Hurricane Wilma changed the beach front forever, not just at Omni, but all along the coast line. Few properties have any beach front left! The Omni is an older hotel and humidity causes a problem everywhere in Cancun. That being said, the staff at Omni has and continues to maintain their property, from the lobby right down to the waters edge.

We ALWAYS go All-Inclusive! A chocolate Martini is $12.00US and breakfast @ Pina Colada is posted as $170.00pesos (roughly $13.00US). That's already $25.00. Now add a wonderful lunch of fresh shrimp, 4 or 5 more cocktails throughout the afternoon, a nice variety of buffet choices for dinner and another nightcap in the lounge before bed, and I'd say that we get our monies worth!

You say you don't like the buffet or menu choices? Please see Enrique @ Pina Colada or Isaac @ La Paloma restaurants and tell them what you'd like and how to prepare it - they always go out of their way to see that we are satisfied!

Please spend an afternoon at the upper-level pool and laugh at the antics of Gonzo and Donat, the DJ's, while they entertain you with 'Name That Tune' and other trivia. While you're at it, swim up to Esteban - he mixes very good drinks!

Annie, with Member Services, Head-Waiter, 'Jerry Boy', and Isaac made my husband's Birthday celebration memorable with Champagne and strawberries delivered to our room, a specially prepared Birthday Cake, and a wonderful slice of Cheesecake, both delicately drizzled in chocolate with custom Birthday wishes. Few hotels would even make the effort!

As tipping goes, here in the states if we enjoy a decent meal, we are accustomed to leaving a minimum 15% gratuity. If we give a $1.00US tip for to our server for meals and drinks, based on our previous analogy, we are only tipping $10.00US a day; $70.00US for the week. Our cruise ships want a lot more than that at the end of the week! Too many visitors want something for nothing, while Employees at the Omni are honest, hard-working and gratious!

The Staff at Omni has become like family to us and we would encourage anyone to get to know them and appreciate all they do - they never disappoint us!