Ok since I always check trip advisor before going anywhere I figured I should write about the Omni. Just like when my wife and I went to sandals I read all the bad reviews and then worry to death until I get there and see how wonderful it is. SO.... Omni was great, service was excellent, food was great, pool was beautiful. Be advised there is not a good beach but the pools make up for it! One of the staff explained how the hotels screwed up the wind patterns and that's a big part of why the Cancun beaches were so messed up. He said too that someday they will put in a break wall and build the beaches back up... not Omni fault and they are suffering the same fate of many other hotels in Cancun!

Ok so the lobby is amazing, marble everywhere, staff was sweet! MUCH better service than Sandals who prides themselves on it! Food was great we thought, drinks were non stop, room was super clean and view was amazing. Met great (crazy) people and enjoyed our stay. My only complaints were the doors in the hallway were awfully thin (then again I think the massive amounts of marble carried sound pretty well) and there was no mini fridge in the room.

I suggest all inclusive (they give you bracelets and you don't have to worry about a thing). I also suggest the van ride to the hotel (bought through expedia). Don't worry about time share people, just tell them nicely and firmly that you are not interested (and that it is number by number the worst investment you can make!) They were polite and actually very friendly. Gym is great! Bring you headphones for the treadmills and get ready to waist the effort with great marg's and beer! Did I mention to take advantage of the room service!?

Enjoy, you won't be let down!!!!

Please email me if you have questions!

Our 5 night stay at the Omni was awesome! We had an ocean view room with spacious balcony. The view was an aqua expanse and gorgeous. Better than the room and view, though, was the luxurious "how can we please you" attitude of the entire staff...from the front desk, to the waiter in the restaurant, to the gardener. What a treat to experience when on vacation! One concierge there, Monika, has won prestigious awards in the area.
We opted not to have the "all-inclusive" as we wanted to get into the town and experience the local fare/culture. We did eat a few meals at the Omni, though. Breakfast was over-the-top superb.
We enjoyed lazing by the pool, taking the bus (VERY EASY) into town, to church, to the ferries.......we liked jogging on the path to the right of the hotel to the public beach and back. The fitness center was a great place to get a good workout.
Our favorite activities in Cancun? Definitely snorkeling at Isla Mujeres and going to church (Resusicentado) (sp?) on Sunday for Mass.
What could be better? (Always something can fit the bill).... I would've loved the bathroom to be more luxurious. It was definitely fine, and clean, though.
We definitely want to return as soon as possible! We miss the warmth of the people already.

Disgusting Management with nasty attitude! This was my second trip to Cancun and quite frankly it will be my last! I came here against all recommendations with the swine flu epidemic, but hey I thought with the lack of travelers service would be great-what a wrong thing to think. Upon arrival I checked into a room that was laced with urine all over the toilet seat. When I asked to be moved into another room and asked if I could have an ocean view room-the current room-u know the one with all the urine-had a bad view of the lagoon-what lagoon-this was just a room not facing the ocean-with only twenty percent occupancy the manager said "i give you room that is exactly like room you reserved" clearly the twenty minute wait to recheck into another room was not reason enough to give me a room with a view-did i mention they were at twenty percent occupancy? The food-what a crime. nothing is fresh the word fresh fruit should have exsisted only on my death bed, since it did not exsist. after four days my body was screaming for anything unprocessed and I am cutting my trip short. I am sick of looking at the rust stained lamp shades in my room , spending money on food I would never put in my body in the usa or really even here in mexico processed sugary and poorly prepared. when I went to get this internet connection-which of course did not work initially . the nasty let me repeat nasty front desk manager said " no one use internet except you-in that rude condesending voice of his-finally i explained ive had enough of your rudness and I am leaving my vacation early!!!! no more spending my money in your horrible dirty resort!!! and for the record i went to the marriot two days in a row and had massages and drinks with real fruit! the beach was also terrible rocky you cannot swim here.

me and my husband were nervous about booking a hotel but after reading all the reviews on the Omni we booked there and were very pleased. The people who work in this hotel never stop cleaning. Our room was nice overlooking the pools and ocean every morning when i woke up i could not help but look at the view. The pool staff had music and games going everyday.Me and my husband cant wait to go back!!!