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Omni Cancun Hotel and Villas: Traveler Reviews


Omni Cancun Hotel and Villas
Boulevard Kukulcan, L-48 | Zona Hotelera, Cancun 77500, Mexico
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Traveler Reviews

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4.0 of 5 stars 707 reviews
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Put Your Stuff In the Safe!!! Sticky Fingers

Omni Cancun Hotel and Villas

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1 of 5 stars
ArtChicRaleighNC 1 contribution
Raleigh NC
Jun 30, 2009 New

I have never had so many problems with a hotel room!!! When we first got there, we were accosted by sales people. Then, our lock on our door was broken, so we had to have maintenence fix it. After waited for that, we stuffed some things in the safe and headed for the pool. We overlooked a couple of things that we should have put in the safe, and what do you know? When we got back our Ipods and my husband's cell phone were gone!! Security seemed concerned but kept wanting us to go downtown and file a police report. They also had no record of anyone entering our room..which just proves it was an inside job. Then our safe wouldn't work, our sink leaked, our drain was stopped up. We got tired of calling downstairs for assistance.

On the good side, the food was delicious and the wait staff at the bars and restaurants were excellent. (Elias at the beach restaurant and Ismael at the beach bar deserve many kudos!!!) The spa was nice too. Good service there.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since June 30, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $210 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The Omni

Omni Cancun Hotel and Villas

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4 of 5 stars
beckyandbo 2 contributions
springfield,mo
Jun 23, 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I just recently returned from another Cancun vacation. We also had another couple who went along. I usually recommend the all inclusive, as I prefer not to have to take care of receipts and paying for each meal and drink. The resort itself was nice. The staff are GREAT. They were all very nice, attentive and accomodating. The food was good. Some of the buffets were less pleasing than others but overall ok. The worst things about this resort is the lack of beach front to be able to get in the water. Too many rocks(however, i do know that the government will be replacing sand and beaches from errosion and past hurricanes this year) and the timeshare staff are some of the rudest people i have come accross after trying to turn down their offers!!...but, overall we were pleased with the resort. We have stayed at other resorts that had seperate kids pools and activites and to have small children using the pool bar lounge chairs to jump off of and hang out with adults in the bar areas was a little un-nerving. I wouldn't let my kid hang out with me in a bar so to have them playing all over the bar lounge area in the pool(there were plenty of other areas in 3 seperate pools, including a "kids pool") got to be a bit much at times. This resort is in the hotel zone and there is a public transportation stop right in front of the resort. We were pleased with our stay.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since November 10, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $210 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
once again very nice

Omni Cancun Hotel and Villas

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4 of 5 stars
kenPatchogue_Ny 2 contributions
patchogue, ny
Jun 23, 2009 | Trip type: Couples
1/1 found this review helpful

This was our eleventh stay at the Omni it was the usual, friendly staff beautiful rooms great view from the balcony The food was excellent. The all-inclusive is the only way to go dollar for dollar it is the most economical and saves having to pay or sign for everything.
The weather was not bad it rained for a total of 20 minutes the week we were there.. The activities at the pool were friendly with just a touch of competativenes to remind me of New York.
We didn't turn on TV or read a newspaper all the time we were there. It is a true vacation. Young children will love it the pools are not deep and volleyball is available everyday with a swim-up bar serving mixed alcoholic and non-alcoholic mixed drinks
We will be back next year.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since April 22, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $210 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Hotel, Friendly Staff, A slice of paradise!

Omni Cancun Hotel and Villas

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5 of 5 stars
BeachBecca 1 contribution
Ann Arbor, Michigan
Jun 16, 2009
2/2 found this review helpful

My friend and I just got back yesterday from staying at Omni. We were there five days and I couldn't say enough wonderful things about this place! We didn't book the all-inclusive at first, but we upgraded when we got there and I definitely recommend that! DaVinci restaurant was superb! Estabon at Kuku's swim up jacuzzi bar was wonderful, he always had a smile and something nice to say. The food was great, so much variety. The beach was rocky and you couldn't really swim, but I loved the natural setting and there were plenty of beautiful relaxing pools to swim in during our stay. I will definitely go back!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 35_49
  • Member since June 16, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $210 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
This is why we always go back!!!

Omni Cancun Hotel and Villas

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5 of 5 stars
LoveToTravel1089 1 contribution
Austin, TX
Jun 11, 2009 | Trip type: Couples

The Omni Cancun continues to be a fabulous resort with beautiful rooms, excellent and personalized service, and a lovely pool and grounds. I have been to the resort 7 times and every time it feels like coming home. We were there again the week of Memorial Day and Mexico is fine!!! I would recommend this resort to anyone - couples, families, young and old. It is perfect for everyone and I will continue to go on my annual trip to this wonderful place!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since June 11, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $210 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Omni Cancun Hotel and Villas Also Known As

Address: Boulevard Kukulcan, L-48 | Zona Hotelera, Cancun 77500, Mexico