I have been to Cancun 5 times and have stayed in different resorts each time, this was the first time traveling with our children. This hotel is great for families with younger kids, would not recommend for a romantic getaway. We traveled with three children (5, 5, 2). They loved the resort for the great pools, kids club and real cool water park and water slides on the property. The property is not very spread out as some resorts are which is nice for small kids. It is right on the beach, which is beautiful and plenty big, despite erosion issues. The water is beautiful and very warm this time of year. The food was good, better than expected. The restaurants have kids menus and the buffet is kid friendly and ours are picky. The rooms are average, the seven person family suite was cool (two story). Beds were hard as many people said, but that is common in many hotels. Entertainment and wait staff were excellent (tipping goes a long way). The front desk staff was less than helpful at check-in and that is really my only complaint. They initially tried downgrading us because the room we reserved was not available. They eventually upgraded us after our travel service had to call and demand the room we paid for. The resort was and beach felt very safe and swine flu was not an issue or a concern for us. Nobody got sick. Overall, for the price we paid we were very satisfied. The resort is rated around a 3.5 out of 5 and that is what you get.

Ok my 4th trip to Mexico... Second time with 2 kids now are 4 and 7... Pros - room service daily for breakfast - $2 tip and food was great. Pool food and 24/7 food fine. We liked it all. Swine Flu - geezz - 40K die of the Flu in the US - no issues. Kids club great, staff great, beer good...
Cons - yes the elevators are hot and slow..., beds - hard - we spend maybe 8 hours in the room - A.C. fair. Rooms 3.0 stars, 4.5 for pools, kids club, food, staff ect... price was right if you did not need a flat screen and a big tub ect...
We did 8 days for 3K - direct flight for 4 people and had a blast. Last year we did 7 days at a 5 star that had all the stuff... But lacked the food and service. I like the places that are 10+ years and have it together. Rooms are ok but the food, staff and grounds is what I want. Threat people well - and they loved the kids - 2-3 hours at the club, every day... Gave us a rest but the kids liked it.
Hope this helps I write because it helps me and others plan. Oh again with kids 8AM was a fine time to get a chair at the pool. Towel cards a pain - maybe but I understand the rules - we had no issues.

When you get off the Plane, you will go through Health Questionnaire for Flu Screen ( 6-7 questions answer yes/no), customs, immigration etc. Just before you exit the Airport Building you will see a bunch of guys wearing Official looking Tourista ID cards around their necks. They will approach you asking you were you want to go. They will ask to see your reservation papers. Then they will guide you to one of the booths on the side. The person at the booth will do the same. Ask you were you are staying etc. They will tell you where you can shop and negotiate a better price. How to get there etc. Then comes the punch line. They will try to sell you a Tour.
I found Crown Paradise to be quite nice. Although it is an older building, they keep it painted and well maintained. The landscape, pools etc are well maintained and you will see staff doing clean up all day at various spots.
The staff was pleasant and friendly. Service was pretty good. We called maintenance for Air Conditioning problem and he showed up in 15 mins. We needed a working Iron and they brought us one in 15 mins. We did not have a refrigerator in the room and did not ask for one.
Food is generally good. We ate a lot. The Buffet is average, but they have a wide variety and good desserts and ice cream.
I would give them a 4 star overall, but the air conditioning is so poor that I would not go back there again. They have central Air. The maintenance guy checked it and it was blowing 24degrees. It does not get any better than that. But in that heat and humidity, one vent blowing 24 degrees air just doesn't cut it. I did not blame the maintenance guy for that. The frontdesk people admitted to me during a friendly chat that the most complains they get are about the air conditioning.
Tipping certainly helps and those people deserve it. I don't think they get paid a lot and depend on tips. I always gave 1 or 2 dollars tip where ever I got service.

My husband and I just returned home yesterday from staying 5 days at the Crown Paradise in Cancun. We got a great deal and were overall pleased with this hotel. The food was good, although you had to make reservations a day in advance to eat at the on-site restaurants. Be sure to take long pants and dress shoes men to eat in the French restaurant...we saw several people turned away due to attire. Our bed was hard and the temperature in the room was never very cool!!! I'd say it was probably 78 degrees...with no way to make it any cooler. The staff was friendly, the pools and beach areas were wonderful...plenty of chairs available most of the time. The hotel was very, very clean!!! Overall, it was a great value and we were pleased!!