3rd trip to Mexico, first time with our children ages 3 and 7. Hotel was only 50% capacity when we arrived, and were a little disappointed with the view from our room. We felt with the vacancy they could have put us in a better location. Otherwise, we weren't in the room much so it didn't effect the vacation too much. Beach was beautiful, it was nice they furnished cabanas. Pools were beautiful, the food was very good for an all inclusive, and the staff was exceptional. The theater lacked air conditioning which made the evening entertainment uncomfortable. Plumbing in our room was of some concern, but apparently it is commonplace in Cancun which we did not recall from previous visits. However, for the price it was better than we expected, and was an overall very nice family vacation. We would definitely do this again, especially for the price!!!

i was actually surprised that the crown was as nice as i found it to be after reading so many bad reviews. yes it is an older hotel but well maintained.the beach is small but big enough water is beautiful.yes beds are hard elevators slow and hot service was good with one exception, sebastian in the italian resturant we loved jesus and followed him from resturant to resturant.they rotate nightly. obviously had no problems with getting reservations food was good over all and some dishes were excellent.all in all i think it is a great value

We just got back from a week with our 4 kids(ages 12-18) and we didn't hear "I'm bored" once! Quite an accomplishment with 3 teenage girls. Overall the food was very good with a lot of variety. Unlimited sushi by the pool!!! Are you kidding me? The bartenders pour generously and the pools were very nice. Fantastic views of the sea and the beach was in great shape. We walked the beaches both directions and we had some of the best sand and surf. Further up going toward town it gets very rocky and the surf is steep and not the best for small children. The only complaint, the beds were hard. It made sleeping a bit uncomfortable, but nothing 3 shots of Cuervo before lights out won't fix. We'll be back. That's probably the best endorsement we can make. Great staff and very clean. Not the place for a quiet time, but great for a family vacation.

I have been to Cancun 5 times and have stayed in different resorts each time, this was the first time traveling with our children. This hotel is great for families with younger kids, would not recommend for a romantic getaway. We traveled with three children (5, 5, 2). They loved the resort for the great pools, kids club and real cool water park and water slides on the property. The property is not very spread out as some resorts are which is nice for small kids. It is right on the beach, which is beautiful and plenty big, despite erosion issues. The water is beautiful and very warm this time of year. The food was good, better than expected. The restaurants have kids menus and the buffet is kid friendly and ours are picky. The rooms are average, the seven person family suite was cool (two story). Beds were hard as many people said, but that is common in many hotels. Entertainment and wait staff were excellent (tipping goes a long way). The front desk staff was less than helpful at check-in and that is really my only complaint. They initially tried downgrading us because the room we reserved was not available. They eventually upgraded us after our travel service had to call and demand the room we paid for. The resort was and beach felt very safe and swine flu was not an issue or a concern for us. Nobody got sick. Overall, for the price we paid we were very satisfied. The resort is rated around a 3.5 out of 5 and that is what you get.