We have traveled quite a bit and we found this hotel to have some of the best customer service we have ever come across. It was sincere, prompt, friendly, and welcoming. It did not matter who it was, they were all very excellent, and this was a 9 night stay. The lime soup is to die for! They recommended some of the best places to eat at night and we were always thrilled. When we traveled into the interior, to the islands or south shoreline they would pull out maps and give us the most helpful advice. I can't say enough wonderful comments about this place... it would take too long!

I am insanely in love with this hotel, so much so that I plan to return this summer.

Great location: check
Lovely accomodation: check
Reasonable price: check
Awesome service: check
Excellent company: check

The interior is amazing, the reception alone is breathtakingly beautiful... First impressions were outstanding, the staff very polite and welcoming, the bell boys efficient and helpful.

After a good night's sleep in our cosy beds, we awoke to a bright and breezy Cancun morning. Going to breakfast that morning we were greeted by the priceless view of the sea from the full length restaurant windows. Breakfast itself was a treat with a variety of cooked breakfast, pastries, fruit, cold meats and a chef to prepare omelettes to your taste with your own choice of fillings.

Unlike, other hotels we did not have a problem obtaining sun beds and towels to go with them. The pools are great, especially the lower one with the sunbeds in the pool. I also enjoyed the sumptuous 4-poster, relaxation beds which face the beautiful sea. Upon retiring to our room ,we ordered afternoon tea from room service which was delicious. In fact, room service was on the whole fantastic

In summary we met some lovely families, staff only too happy to help and a tip goes a long way... Unlike some of the bigger hotels, there was a nice customer/staff relationship and after a few days they knew our family by name (not a bad thing, trust me!)

The only downsides were the limited selection of restaurants, we stayed All Inclusive and so after a week it was becoming a little difficult to choose from the one menu each night. Along with the lack of beach but that wasn't too bad as you can use next door's beach. Although our room had all the mod cons, it was a bit on the small side, in particular the bathroom. The gym was also a work in progress, not that I would have used it anyway.

Would definitely recommend!

We were really disappointed in the service and the room in this hotel. Make sure you ask for the ocean side of the hotel. We were placed on the other side and didn't get any sleep until 4am when all the partying stopped in Cancun. Another note: make sure your room is not by a stairwell or an ice machine. I am glad we only stayed one night.
On a positive note they have a really nice gym.

We´ve been one week at Hyatt Regency in Cancun - and I would not recommend it to my friends ... The room - at the executive floor!! - had a nice view - but it was located just behind the kichen of "Dreams" hotek. Every morning we wake up with a disgusting smell of fried oil from the kichen (although we were at the 14th floor!) a smell that would not go away all morning ...

The swiming pool ice cold - imposible to swim. The pictures on their webpage are fake - it looks like they have a beach but they don´t - if you want to feel the sand you need to go tu a public beach far away

There is internet in the rooms - but you need to pay each day 176 pesos

They are overcharging for the massages -

and the lobby of the hotel inside looks like a hospital waiting room - everything white and boring with some famelic plants.

Definitely nothing that would indicate that you are in Cancun! the location is good though and the breakfast is all right.