Absolutely loved this hotel!! Stayed in an executive room with great views down the coast. Arrived very early at the hotel (9am), was surprised that my room was ready for me. Staff were very friendly upon arrival and departure. Could not fault the executive room spacious and comfortable.

Wasn't very impressed with the Executive Lounge as the selection of food and drink was limited.

Apart from that couldn't fault the hotel and would stay here again!!

We have traveled quite a bit and we found this hotel to have some of the best customer service we have ever come across. It was sincere, prompt, friendly, and welcoming. It did not matter who it was, they were all very excellent, and this was a 9 night stay. The lime soup is to die for! They recommended some of the best places to eat at night and we were always thrilled. When we traveled into the interior, to the islands or south shoreline they would pull out maps and give us the most helpful advice. I can't say enough wonderful comments about this place... it would take too long!

I am insanely in love with this hotel, so much so that I plan to return this summer.

Great location: check
Lovely accomodation: check
Reasonable price: check
Awesome service: check
Excellent company: check

The interior is amazing, the reception alone is breathtakingly beautiful... First impressions were outstanding, the staff very polite and welcoming, the bell boys efficient and helpful.

After a good night's sleep in our cosy beds, we awoke to a bright and breezy Cancun morning. Going to breakfast that morning we were greeted by the priceless view of the sea from the full length restaurant windows. Breakfast itself was a treat with a variety of cooked breakfast, pastries, fruit, cold meats and a chef to prepare omelettes to your taste with your own choice of fillings.

Unlike, other hotels we did not have a problem obtaining sun beds and towels to go with them. The pools are great, especially the lower one with the sunbeds in the pool. I also enjoyed the sumptuous 4-poster, relaxation beds which face the beautiful sea. Upon retiring to our room ,we ordered afternoon tea from room service which was delicious. In fact, room service was on the whole fantastic

In summary we met some lovely families, staff only too happy to help and a tip goes a long way... Unlike some of the bigger hotels, there was a nice customer/staff relationship and after a few days they knew our family by name (not a bad thing, trust me!)

The only downsides were the limited selection of restaurants, we stayed All Inclusive and so after a week it was becoming a little difficult to choose from the one menu each night. Along with the lack of beach but that wasn't too bad as you can use next door's beach. Although our room had all the mod cons, it was a bit on the small side, in particular the bathroom. The gym was also a work in progress, not that I would have used it anyway.

Would definitely recommend!

We were really disappointed in the service and the room in this hotel. Make sure you ask for the ocean side of the hotel. We were placed on the other side and didn't get any sleep until 4am when all the partying stopped in Cancun. Another note: make sure your room is not by a stairwell or an ice machine. I am glad we only stayed one night.
On a positive note they have a really nice gym.