Came to Cancun for a Bachelorette trip. The Con's to the Hyatt 1. The elevators are like freaking saunas...we came out sweating everytime we took them to and from the 12th floor. 2. Each room has fridges but none of them work (we had 3 rooms at this hotel). 3. We would leave our rooms and almost everytime we would come back to our doors ajar when we MADE SURE to check that they were locked. 4. We had the "do not distrub " signs on our doors but they still come in and clean 5. the Air didnt work in 1 of the 3 rooms we had. 6. the Grill restuarant is the S L O W E S T service E V E R 7. One of our Showers backed up every time it was used AND there were little bugs in that shower.
The Pros: 1. View were amaxing 2. The Expedia desk and Concierge were helpful (the times they didnt hang up on me) 3. Everything else is average about the hotel.

Beautiful hotel with an incredible pool area. Breakfast buffet at The Grill is awesome with excellent service. Pool and lounge area is very relaxing, as well as the cabanas facing the ocean. No beach access was no issue for us, as the beach is accessible right next door.

Decor is very modern and location is great. One block away from the bus stop and right in the middle of great dining and shopping. Absolutely cannot be beat for the price point.

I just stayed in this hotel for 5 nights. I can not speak enough about this place. This is located in the south west most corner of hotel zone. So if you get one of the ocean view room, then you get an amazing view of the cancun hotel zone and the ocean. If you are into clubs and bars, this is located 3 minutes walk to all the best clubs in the town. Bus stop is 5 minutes walk. By the way Cancun has really good transportation system. Hotel staff are extremely helpful. This is one of the most clean hotel in the town. There is no beach in this hotel, but you can walk next door hotel from Hyatt and use their beach. The next door hotel is very welcoming about it. The choice of music in this hotel is amazing. This hotel plays bands like "Thivery Corporation" and "Gotan Project". Right in the back of the hotel there few small shaded area with bed with amazing view of the ocean. You can just sit there and enjoy drinks. All in all this place gets a plus from me.

This hotel was very nice and in a great area. There are a few things that people staying at this hotel need to know, none that are terrible but are a little negative.
First - This hotel has no beach, has a great view of the water but but no actual beach on site, You are allowed to use the "dreams resort" beach next door but are not allowed to use their chairs or tables or use the beach if a wedding reception is going on.
Second - With the "dreams resort" next door they have weddings every night, and they have loud music that plays until about midnight. Not that you want to go to sleep by midnight when you are on vacation in Cancun but just in case you are not a night owl you should be aware of this. We were on the 11th floor (out of 14) and was loud enough to hear and make out every word from the bed.
Third - The hotel staff is very nice and friendly but do not count on them for directions, they got us lost on more then one occation.
None of these negatives would bad enough to cause a huge problem on vacation bit thought people should be aware