I would`n recomande this to an enemy,the worst hell hole i never stay in .In 25 years of travel,i never been so disapointed ,poeple who are saying it`was great need to get out there and visit a litlle more...
They are no more front desk or looby for that hotel you can not even drive in there ,the hotel next door Los Dorados are the one operating this hole ,and that Hotel is a hell hole also,
Very dirty n food hafl the time ,they open there restaurant when they feel like opening.bar and pool area felty .....
There is no beach only about 40 ft. of sand the rest is all rocks with broken bottle baby dipers garbadge ect....
Sunquest was good to me to get me out of there but they should sell that to any body......all the picture on the add are mock......be carful when you book something like that......
Rooms :they are a disaster no door for the washroom toilet plug stady water flood from the shower all the time and on the top of that you have to fight with the bugs and flys coming from every where
Outside your room it`s a zoo Lazert turqey in a cage how fight all night a living hell if i want a safari i will book one......

we have just got back from the maya caribe and I think I know why some of the reviews are great and others are not so good. the first 2 nights we stayed in their garden bunglelows and the other 8 nights in the main buildings. there realy is a big difference. in the bunglelow the bathroom has swing saloon style doors, with nine inches gap at the bottom and eighteen inches at the top, offering very little privacy for your room-mate. The plug hole was set above the bottom of the sink which left a water stain, and they are unloved. We asked to be moved to the main building. the reception moved us as soon as possible. The main building was much better. we had one room with a sea view, and the other oppersite. We found them of a much better standard. the rooms were clean. the plumbing good, and the bathrooms with real doors. we ate mainly at the dos players and found the food excelent with different choices every day(the fish in batter was better than our local fish and chip shop). We tended to drop a dollar every other round to the barman and had excelent service finishing our meals with either tequila slammers or aniseed liqueur, or both. In the interest of fairness I must confess to speaking spanish, and paying next to nothing for our stay (£524 for four people for 10 nights). if you go say hi to eric the barman, Tomas and Pepe the waiters and veronica the head waiter. I would go back in a flash

This so called hotel should be blown up.
We had a great view of the sea and beech, which has broken bottels littering the beach, and un emptied rubbish bins.
The rooms were of very low quality, i.e. the bathroom was filthy, and the pictures are not a true reflection of the rooms.
The staff at the reception barely spoke english and generally unhelpfull.
The eating area was never washed down and rubbish left on the floors of the bar area .
Thes so called restaurant was so unhealthy in the u.k. would have been closed down by evioromental health.

I can not say how bad this place is please avoide it.

To my way of thinking it is a scam.

Mexico is a great place but please dont go to this hotel, we dont expect 5 star as we are well travelled people, but this does not reckon for any stars. i cant understand why agents sell this hotel useing there name. truly hell. we booked and only afterwards checked the forum, we ate out and as for drinks well tip well or the waiters say they have run out of drink. in all my years of holidays abroad this is the worst. the photos put up by others are a true reflection.

This hotel was Night Mare on Elm street. First of all, when my husband tried to call for us they said they can't patch him through, there was blood on the bed sheet, no shower curtain and piss stains in the shower. There was no lock box in our room, didn't feel safe at all in the room, I but our big suitcases against the door b/c we didn't feel safe. Also, the food was cold and didn't taste good either, the only thing my sister and I had was toast and water without ice. There was bugs all over the fruit. When we told the people about our concern they didn't seem to care, and they seemed very disorganized. I felt bad for sister b/c when she saw the pictures on there website it looked great, but looks are always decieving. Let's just say, I would not leave my dog or cat there. Stay away from that hotel.