Okay so here is the truth, the whole truth and nothing but the truth. This hotel is a two stars, so don't expect soft cushy beds and chocolates on your pillow. Here is the overal description of this hotel:
1) Cleanliness is next to godliness: They do not believe this. I am not a picky person, at all, but our rooms felt sort of like motel rooms. The sheets did not smell clean and did not feel fresh. I know for a fact that one of the days they did not change the sheets because i had dirtied the sheets with make up from the night before and when i got back to the room (after the maid was done) it was still there. The floors feel kind of yucky. The bathroom has no ventilation or air filters so of course if someone uses it it automatically smells up the room. My toilet broke on the third day (water pressure is non-existant) The ac did work. The bathroom sick had yellow stains and dust on it. I used flip flops on the shower because it just felt dirty. I did not like this at all, thank God half the times when i got to the room i was so drunk that it did not matter.

2)The staff is rude!!! the staff in the restaurants are very rude. The only way you can get treated well is if you tip them. One of the workers actually pulled me to the side and told me that she had noticed i had left food on my plate from lunch earlier and that if i continued to do this that they would open a tab for me (even though i had payed for all inclusive). The waiters do not ask you if you want a drink or pick your plate up until you call them. Not good service at all. The bartender was pretty nice though (again only until you tip them).

3) I had a really bad experience with the tour agency that is inside the reception office. I had payed for a tour to chitchen itza (which was my major reason for going to cancun) only to find out the next morning (at 7:50 am nonetheless) that they had overbooked the trip. So my sister and I were left behind. The lady at the agency apologized and of course i demanded my money back. I was very upset over this because not only did i not get to go on the tour but i had not gone out the night before because i knew i'd have to wake up early. Do not book any tour with any of them!

Some of the good stuff:

1) The view: of course the view is beautiful, you're in cancun, it is that way no matter what hotel you stay in.

2) The activities director (Marco Polo) is pretty nice and tries to keep everyone busy with different activities.

3) The food was decent half the time, nothing great though.


I will def go back to cancun because I fell in love with the place but will not be returning to this hotel at all.... they need to learn how to keep a clean hotel.

I would`n recomande this to an enemy,the worst hell hole i never stay in .In 25 years of travel,i never been so disapointed ,poeple who are saying it`was great need to get out there and visit a litlle more...
They are no more front desk or looby for that hotel you can not even drive in there ,the hotel next door Los Dorados are the one operating this hole ,and that Hotel is a hell hole also,
Very dirty n food hafl the time ,they open there restaurant when they feel like opening.bar and pool area felty .....
There is no beach only about 40 ft. of sand the rest is all rocks with broken bottle baby dipers garbadge ect....
Sunquest was good to me to get me out of there but they should sell that to any body......all the picture on the add are mock......be carful when you book something like that......
Rooms :they are a disaster no door for the washroom toilet plug stady water flood from the shower all the time and on the top of that you have to fight with the bugs and flys coming from every where
Outside your room it`s a zoo Lazert turqey in a cage how fight all night a living hell if i want a safari i will book one......

we have just got back from the maya caribe and I think I know why some of the reviews are great and others are not so good. the first 2 nights we stayed in their garden bunglelows and the other 8 nights in the main buildings. there realy is a big difference. in the bunglelow the bathroom has swing saloon style doors, with nine inches gap at the bottom and eighteen inches at the top, offering very little privacy for your room-mate. The plug hole was set above the bottom of the sink which left a water stain, and they are unloved. We asked to be moved to the main building. the reception moved us as soon as possible. The main building was much better. we had one room with a sea view, and the other oppersite. We found them of a much better standard. the rooms were clean. the plumbing good, and the bathrooms with real doors. we ate mainly at the dos players and found the food excelent with different choices every day(the fish in batter was better than our local fish and chip shop). We tended to drop a dollar every other round to the barman and had excelent service finishing our meals with either tequila slammers or aniseed liqueur, or both. In the interest of fairness I must confess to speaking spanish, and paying next to nothing for our stay (£524 for four people for 10 nights). if you go say hi to eric the barman, Tomas and Pepe the waiters and veronica the head waiter. I would go back in a flash

This so called hotel should be blown up.
We had a great view of the sea and beech, which has broken bottels littering the beach, and un emptied rubbish bins.
The rooms were of very low quality, i.e. the bathroom was filthy, and the pictures are not a true reflection of the rooms.
The staff at the reception barely spoke english and generally unhelpfull.
The eating area was never washed down and rubbish left on the floors of the bar area .
Thes so called restaurant was so unhealthy in the u.k. would have been closed down by evioromental health.

I can not say how bad this place is please avoide it.

To my way of thinking it is a scam.

Mexico is a great place but please dont go to this hotel, we dont expect 5 star as we are well travelled people, but this does not reckon for any stars. i cant understand why agents sell this hotel useing there name. truly hell. we booked and only afterwards checked the forum, we ate out and as for drinks well tip well or the waiters say they have run out of drink. in all my years of holidays abroad this is the worst. the photos put up by others are a true reflection.