Okay so here is the truth, the whole truth and nothing but the truth. This hotel is a two stars, so don't expect soft cushy beds and chocolates on your pillow. Here is the overal description of this hotel:
1) Cleanliness is next to godliness: They do not believe this. I am not a picky person, at all, but our rooms felt sort of like motel rooms. The sheets did not smell clean and did not feel fresh. I know for a fact that one of the days they did not change the sheets because i had dirtied the sheets with make up from the night before and when i got back to the room (after the maid was done) it was still there. The floors feel kind of yucky. The bathroom has no ventilation or air filters so of course if someone uses it it automatically smells up the room. My toilet broke on the third day (water pressure is non-existant) The ac did work. The bathroom sick had yellow stains and dust on it. I used flip flops on the shower because it just felt dirty. I did not like this at all, thank God half the times when i got to the room i was so drunk that it did not matter.
2)The staff is rude!!! the staff in the restaurants are very rude. The only way you can get treated well is if you tip them. One of the workers actually pulled me to the side and told me that she had noticed i had left food on my plate from lunch earlier and that if i continued to do this that they would open a tab for me (even though i had payed for all inclusive). The waiters do not ask you if you want a drink or pick your plate up until you call them. Not good service at all. The bartender was pretty nice though (again only until you tip them).
3) I had a really bad experience with the tour agency that is inside the reception office. I had payed for a tour to chitchen itza (which was my major reason for going to cancun) only to find out the next morning (at 7:50 am nonetheless) that they had overbooked the trip. So my sister and I were left behind. The lady at the agency apologized and of course i demanded my money back. I was very upset over this because not only did i not get to go on the tour but i had not gone out the night before because i knew i'd have to wake up early. Do not book any tour with any of them!
Some of the good stuff:
1) The view: of course the view is beautiful, you're in cancun, it is that way no matter what hotel you stay in.
2) The activities director (Marco Polo) is pretty nice and tries to keep everyone busy with different activities.
3) The food was decent half the time, nothing great though.
I will def go back to cancun because I fell in love with the place but will not be returning to this hotel at all.... they need to learn how to keep a clean hotel.
