The hotel has good potential, situated on a calm beach, it has a really great view over the Mexican gulf. The pool area is kept clean and reaches its highest potential late at night when you can relax under the stars. The garden is well kept and very beautiful. We would recommend that you make sure you get a room in the mainbuilding though, just as people have written before, we stayed on the second floor and had just a minor issue with insects. The aircondition must be taken care of, it is so loud I can´t imagine how I ever got used to it..and it also suffered technical problems. The standard in the bathrooms could easily be raised if they put a shower head, clean showercurtains and offers a toilet that doesnt break down all the time. The bed is as hard as it can possibly get, and could easily be made softer with a matress. The room was cleaned everyday, no complains. The hotelarea felt safe, even late at night on the beach. Dont pay all inclusive because you will be eating out anyway. The food is just as people have written before, awful, and with insects. The worst of all, the staff in the restaurant is so rude you shouldnt bother even speaking to them. Also here, the hotel could earn a lot of more respect if they take care of the restaurant part. The staff at the hotel is somewhat helpful but speaks very limited english. I would actually not stay here again...not if I wasnt sure they had fixed a lot of things...The hotel is also situated a bit off..Having a holiday in Cancun is all about wich hotel you chose..its nothing wrong with that , the city was build up as a touristarea. What kind of hotel you chose sets its mark on how your trip will be. If I were to go again, I would have saved more money and got myself into a more expensive hotel, just a little bit more...It would be worth it...actually Im not the kind of person that normaly would say a thing like that but in Cancun...thats the way it is...