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Maya Caribe: Traveler Reviews


Hotel class 2.5 of 5
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Boulevard Kukulcan Km 6, Cancun 77500, Mexico
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58% Do not recommend
2.5 of 5 stars 125 reviews
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Cute motel, but not worth it

Maya Caribe

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2 of 5 stars
Canadiantraveller44   5 contributions
Ontario
Jun 4, 2009 | Trip type: Friends getaway

My friends and I ended up here through a mistake from our travel agency. After nearly twenty hours of travel with no food, my friends and I arrived at the resort of our dreams in the Mayan Riviera, only to be told that there was a mistake and our travel agent booked us into Maya Caribe in Cancun instead. After arguing with representatives for over two hours, we decided to take the two-hour ride back to Cancun and stay the night at the Maya Caribe until we could sort things out in the morning.

Before arriving, we contacted the hotel and were informed that they were a 3-star hotel - not bad, right? wrong. The van pulled up and we were sure we were entering Dante's ninth ring of hell. The entrance was a concrete parking lot with a lobby that reminds me of the shabbiest of motels you see in the movies. The grounds were cute and the building itself definitely has a lot of potential - something I would stay at in Greece for about a third the price we were paying (we had paid for a 5-star hotel in the Mayan Riviera). However, it is not well kept, with no covers for the lightbulbs, black mould all over the walls and tiles, and two of the three rooms we were in had no hot water. The shower also sprayed everywhere but in the shower itself and left everything wet. The food was awful - we were told it was Italian theme and when asked where the pasta was, or meat, we were met with a shrug and pointed to stale rice. Granted it was late, but we were famished and very disappointed.

On the plus side, the drinks were delicious, and the rest of the staff were very very nice. The beach, although small and covered in seaweed (one poor soul was trying to clean up the seaweed with garbage bags, but fighting a losing battle), had beautiful soft white sand. After an approximately 20-hour stay at Maya Caribe-Dos Playas, we were able to sort everything out and made it back to our desired destination and the beautiful Mayan Riviera. If you're travelling from outside of Mexico and looking for a nice trip, I certainly recommend paying that little bit more. As I said, it's got potential but isn't worth it yet.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since June 04, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $553 (year-round)
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worst hotel ever

Maya Caribe

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1 of 5 stars
grace47scotland   1 contribution
Scotland
Feb 13, 2009 | Trip type: Couples
2/4 found this review helpful

this hotel was awful . The air conditioning broke twice and we were left in sweltering heat for several days. The food was canteen like and always the same. the sevice was awful and the frowns of the staff made me nevious. The rooms were not very clean and the bathrooms needed a complete overhaul. Black mould around the tiles. the pathways underfoot were broken and uneven. only one resturant was available. another resturant did exisit at the other end of the hotel but i never saw it open.

  • Liked — the beach
  • Disliked — staff
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since February 13, 2009
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $553 (year-round)
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I wouldn't recommend this hotel

Maya Caribe

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2 of 5 stars
cabaretevisitor   2 contributions
Minnesota
Dec 10, 2008 | Trip type: Friends getaway
3/3 found this review helpful

I was at the Maya Caribe in March of 2007. The year before, I had stayed at the sister hotel next door, Dos Playas. Dos Playas was 100 time better than this place. I was placed in one of the garden view bungalows. It was not nice at all. No hot water whatsoever. I did hear that the rooms in the larger building were much nicer, but never got the chance to look in one. I went with a large group, our main reasons for the vacation was to have a cheap beach vacation to enjoy the sun and drinks. For the price we paid, I can't really complain. I will say tho, that to spend a couple hundred extra dollars, it is worth it to stay at the hotel next door. The buffet food was o.k. , you are allowed to use the buffet/pools/beach at Dos Playas, and their food was much better. (When I stayed at Dos Playas in '06 Maya Caribe wasn't open due to hurricane damage).
Overall, if your just looking for a cheap getaway, this place is decent, but if your used to any sort of luxury at all, this isnt the place for you.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay March 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since February 28, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $553 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
great place

Maya Caribe

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4 of 5 stars
Sheena2919   8 contributions
Johnstown, PA
Aug 27, 2008 | Trip type: Family
1/1 found this review helpful

After reading reviews on this hotel I was really scared to book it, but at the deal me and my family got I decided that I'd see if for myself. Let me tell you I wasn't disappointed in this hotel at all. The food wasn't all that great, the drinks were tho. The service was wonderful everyone was really nice and helpful. One thing if possible get a room with an ocean view they are cleaner than the ones with the garden view. The 3 pools were nice and the 2 at Dos Playas were nice too. The beach was beautiful!! The front desk people were great and always looked to help us. We did the day trip to Chicten Itza, 1/2 the price, 1/2 the time. It was amazing, overall this hotel is what we paid for. No real complaints at all. We have pictures and everything else, if you could like to see them and no more please feel free to email me! Stay here it was a great time :) Hope this helps, tons more pics if you email me

Sheena

  • Liked — the service and the people working there
  • Disliked — the food wasn't too great
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 18-24
  • Member since August 27, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $553 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Hol for £700-00

Maya Caribe

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2 of 5 stars
bakitabmw   5 contributions
Derby, United Kingdom
Aug 12, 2008 | Trip type: Couples
3/3 found this review helpful

We arrived at Maya Caribe with Um's and R's after reading the reviews
We Checked in No prob's,We were Asked if we wanted a sea /Pool/Garden Room. We choose Sea.
We arrived to our room it was spaicous clean* A1 *View over looking the pool/Ocean View. well worth the price we paid "£254-00 All inclusive through A1 travel
Great.... .
Rooms need a good paint , Sealent /groat needed in the bathroom area's (They paint on top of everthing...)
Warning Lots of teenage holiday travellers use the rooms(**We **had to warn them about they behaviour) It stopped..
BAR at the Top is the best ,tip them and they will look after you.BOTTOM BAR bar drinks are watered down...
Breakfast is good. Lunch is Open buffet/burgers(watch for food not used in the day is used at night)
Food is Basic , If your there for two weeks eat out/about
Yo must try ther chinese ,you have to book in advance, they dont advertise it !!!Diving book by the Pool (they are A1)
Synotes are wicked
Trips do your self- like Xcaret ,Tulum etc
Take the Ferry your self
Car is really cheap, Roads are really good..
The shows and bars are Great Bewarned ,Once your in the Club YOU WILL HAVE TO TIP EVERTIME YOU WANT A DRINK!!
TIP-tell them you will tip them at the end of the night...
Was a great Hol for 2 weeks £700-00 ,
The Bar staff and the entertanment guy was great
Book through A1 Travel/Chadwick not the Best But the price was wicked Would choose another Hotel next time..
Ruth

  • Liked — Price
  • Disliked — Watered down Beer
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since July 29, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Golf, Skiing / Winter sports
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d155820?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $553 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Maya Caribe Also Known As

  • Maya Caribe Cancun
  • Maya Caribe Hotel
Address: Boulevard Kukulcan Km 6, Cancun 77500, Mexico