Please don't believe all reviews about this hotel. I stayed there at the same time as a reviewer from Vancouver and disagree entirely with his account from food right through to reps and staff. They were all tremendous under difficult conditions from some travellers. All reps and staff were extremely courteous and helpful throughout our stay and the hotel although not 5 star was absolutely fine. We are going back there in September as a result which,believe you me, we don't do unless happy with the place. As a seasoned traveller,all around the world, I feel able to comment fairly on the Caribbean Princess.

This hotel was Terrible.
01. My room leaked sewage - pee and poo water fell from the celing (how romantic)
02. Service pretended that they didnt speak english when we tried to switch
03. Then put us into a dirty room and we had to request it to be cleaned. Not cleaned until 11:00 at night
04. would not honour our married status therefore could not get into restaurants
05. beach was very rocky
06. Was sick from the water or food.
07 no rental snorkeling equipment avaliable
08. No elish help avaliable
09. basically stranded.
10. No one caters to you... you are there to do what they say.
11. hotel tour bus broke down at the border

**** If anyone wants a video of the suage leeking. Please contact me****

I Stayed at the Caribbean Princess in Jan this year. My friend and I were on a budget and we thought this hotel, although basic was fine for what we paid for. The staff were really nice, friendly and helpful. The location is by the lagoon, so we just made our own way into the centre of Cancun everyday either by bus or shuttle service from the hotel. If you are willing to be adventurous and find your own way around, this hotel is an ideal and cheap base to do it from. It is by no means luxurious, the food is average, but still edible. We just filled ourselves up with fresh fruit every morning. Our rooms were clean and spacious, as was the bathroom and shower. So, for the money we paid, we were happy with our stay.

Ive worked for first choice and thomson, and we actually use to laugh about this hotel, and i would never send any of my customers here, reason 1, it only cost another £50 per person usually to stay in a hotel that is a million times better, 2, im one fo the unlucky ones who actually booked it with his friends.
I travelled out on the 24th june 2008, for 2 weeks with three other friends, and we had two rooms, which you couldnt really complain with if u were going self catering, but when ur nearly spending nearly £1000, u expect a bit more in your room. Beds were very big, but the shower temperture changed all the time, and the toilet liked to bloke up a lot. The pool was a good size, but the slide and jacuzzi were out of use for the whole trip we were there. Also there is a family of iguanas at the hotel, so u always need to be careful where standing, this is because the hotel is next to the swamp and not the beach. The staff were average, some nice some rude, one of the staff wouldn't let you have more than one drink at a time which is not what u pay for in all inclusive. The hotels food was repulsive, hardly ediable, must have ate out 10 nights out of the 14 we were there.
The hotel, is about 5 mins on the bus or taxi to nightlife, whereas other hotels seem to be walking distance
Would walk back to cancun, but never ever ever stay at this hotel!!!