I just came back from a 7 night vacation at the Grand Oasos Playa and founfd it to be a very nice hotel!! The pool was very clean and the beach was beautiful!! White and sandy!! No rocks!! The enetertainment staff was helpful and fun. I did water aerobics with Manuel every morning.. It was great!!

Maybe I'm picky. I've been to Mexico 7 times. Your first impression is OLD! The lobby is very outdated with old chairs and dark. The check in staff (J. R.) is rude and not helpful at all. They act like they are doing you a favor. The gift shop is a joke. It's the first hotel I've stayed in with a gift shop that poorly stocked. The lady was always on her phone and you would have to interrupt her conversation just to ask for a price. Make sure you take everything you need. I was so desperate for something sweet that I paid $4.00 us for two candy bars. The food is the same everyday. The bars were okay. The only beer they serve is Corona. We went to town to get XX Lager. The pools are great, but the water was always to cold to swim. It's very windy there. The swim up bar was in deep water and you hardly see anyone setting there. Make sure you watch your items. Our towels were stolen twice and our suntan lotion. The price of the towels were $15.00 us. Security speak very little English, and could not help us with the stolen items. Don't walk around by the pool at night, it's very dark. They cut the lights off by the pool and lobby. They also cut the air off around 10pm in your room. The ocean view was great. They water was beautiful. One more thing, if you want good service, tip,tip and tip. Hope this was helpful.

amazing hotel. we had a room upgrade with a private dip pool on the balcony. the beach is clean and not crowded, loads of sunbeds and the sea is warm. we also had a chance to release the baby turtles into the sea, this was a magical experience to see them hatch and then release them back into the sea. staff very helpful. spacious bedrooms and very clean. the hotel was close to the town centre where you can find great shops and bars. a safe and friendly place to visit. can't wait to return.

Just got back today and needed to write a review because other reviews that we read made us a little apprehensive. The hotel was great. It was peaceful but fun. There were no children or rowdy crowds! Kids are great if you are going on a family vacation but for relaxation and alone time this is the place for you! Just enough activities and shows to entertain. Great location to town and nightlife. Just a short bus ride to great nightlife and some shopping. The hotel was clean. Staff was friendly and accommodating. The ocean view was amazing! Couldn't have been better at any hotel in Cancun. Definitely get an ocean view room. Lagoon side is not bad but the ocean view is the most beautiful ever. We could lay in our bed and look onto the ocean. It felt like we were sleeping on the beach. Plenty of chairs, great beach, and good food! Lots of food. You will not be disappointed unless you are looking for a wild party hotel!