this was my 5th time at the Las Perlas I brought a 10yr old and 16 and 18 yr olds............
My previous times I was on the 3rd and 4th floor but I asked for a ground level when i come back and we had a nice room on the ground level..... they have the same staff and remember us year to year....... very friendly and great service will go back again as often as possible,,,,,,,,,,,,,,,,,

After reading the mixed reviews the 5 of us decided to give this hotel a chance (we were on a bit of a budget).

At check in they had 1 guy at the front desk to check in our whole bus load.....horrible...this took over 45 min. We then were brought up to our rooms not only did we all have a big laugh at how hard the beds were, but one of our rooms faced the parking lot!!!!! Big mistake.....all night all we heard was the cars on the street right beside us and first thing in the morning the man outside the street blowing his whistle for hours directing traffic.....NO SLEEP!!! The next morning we wake up to a cold shower and NO HOT WATER!!! Yes, no hot water! I thought, its Mexico, give it a shot tomorrow!! We then go to our all inclusive restaurant to eat breakfast.....hmmmm......lets just say that the first two days were the only days we ate at the restaurant!! The exact same food was served 3 times a day (changing a few items and adding different sauces). The dessert.....what dessert?? One lemon loaf each night for everyone to share!!! As for soda.....don't bother it is all FLAT. The staff at the restaurant were great people and very friendly, but the food was horrible.

As for the beach, well....its not much of a beach. We tried to hang out for the day, but the other 6 days were spent else where. Beach is full of seaweed and dark water (not the nice blue water you see else where). The bar was great and so was the service. Drinks were good! I recommend the Miami Vice.
Entertainment staff was great and seemed to plan lots for the hotel guests. Pool was small but who stays at the pool anyway.

On the second day I awoke yet again to have NO HOT WATER?? This time I complained and I was told someone would fix it....I waited 45 min and no one fixed it. On the third day I tried again at a different time of the day.....again, no hot water! I was furious....I complained and was told the same thing" someone will look into it" I waited 15 min got some hot water and got in the shower not even 5 min into the shower, my water completely stopped, leaving me in the shower cold and with shampoo in my hair. I stayed in my towel for 45 min until someone finally (two men) came up to my room........yelled at me and asked me what was the problem. Then I demanded to move rooms(at the front desk) they told me to wait until tomorrow. I waited alright, then on that day I was told to wait until 12 pm to switch rooms. We returned back to the hotel that day (at 6 pm) to ask about our new room, we were told they don't have any rooms for us today and to wait until tomorrow and yelled at us about wanting a nicer room.....ummm. yes a a better room with hot water to shower and no noise of the man whistling each morning at traffic for hours on end! Horrible service, the worst I have ever seen and experienced. The man at the front desk on nights was extremely rude and always unpleasant.

The good this about this hotel - Great variety of people at this hotel, families,couples,singles and spring breakers. Everyone is so friendly and great to share a good conversation with at the bar!

I personally would never stay here and no one in my party of 5 would either. We ate everywhere but our restaurant and never stayed at our beach. If a room is really all you need and some cheap drinks, then this would be the place for you. Otherwise pass on the location, beach and food at this hotel!!!!!!!

I stayed at Las Perlas from Feb 24th-Mar 9th and had a great time. A few reviews on here point in the negative direction but as I was with a mate and we were both single guys we didnt have high expectations of this hotel (at the end of the day you get what you pay for etc......and you all know how much you paid if already booked-its probably the cheapest hotel in Cancun). However, I have to say I was pleasantly surprised when I arrived. Yes its a little dated and the pool isnt the biggest (spent most of time at the beach area on the loungers just down from the pool anyway)but if all you're after is somewhere to sleep and a nice,clean and tidy room then this place fits the bill. We had room 210 which, having been in several other rooms (they all seem to be different sizes!!!) we had a fairly large room with 2 double beds. I found no evidence of dodgy wiring in any rooms I was in (see other reviews) and heard no complaints from any of my new friends/other holiday makers whilst there. It seems majority of people were more than happy with Las Perlas given the costs involved of staying there. The only gripe I had was the water wasnt warm in the shower (fine the first few days with the sunburn) and as I liked my room size and location didnt bother complaining!! Instead I just took a shower elsewhere! (you know who u are love haha!!) Anyway the food is pretty repetitive however it 'does the job' so to speak and its a mix of the usual buffet things, pasta, chicken, fish and they usually had steak or pork being prepared on the grill by the chef. The maid service was second to none, always tidied up any bits n bobs lying around our room. Miguel is the best barman of the two, older guy is a bit slow and likes a natter (tip him and he's a bit more attentative funnily enough!!) however Miguel seems focused on the job and just goes about his business.This made me give him a decent tip on leaving as personally I appreciate someone who just gets on with it rather than needing money to do their job!! Its true what they say about Emir and Kevin. Top boys who get u fastracked into the clubs (even at busy springbreak time) and hang around too (at least for 1st hour sometimes longer)which makes a nice change from alot of reps who seem just out for you're ticket money. The hotel is located a fair bit from the main hotel zone (get the R1 or R2 bus there if not going with Kevin(look out for him in my kilt) and Emir(he should be wearing my Scotland football top!), it costs roughly 12pesos (60p) and driver will tell u where to get off if u ask him. Good thing about hotel is its only 5mins on the bus from downtown where theres lots of bars, few restaurants including a lovely authentic Mexican, a giant shopping mall incl.Sears and the arena which hosts the bull fighting and other events i.e.concerts, boxing etc.. I found all the guests at Las Perlas mixed well whether from UK, States, Canada or other parts of Europe and met some great people there (Daz,Rich from Barnsley, top guys-see you in 2weeks!, Kim,Alicia from Louisiana-see you later this year ;-) and Astrid,Frankfurt,Stevie, Liverpool,Nick Minnesota speak to ya soon no doubt!! All the others know who they are!!! As this is mainly about the hotel I havent went into detail about nightlife, restaurants etc. so if anyone wants to ask me about taxis, buses, where to go, costs etc. drop me a line and i'll do my best to answer! Cheers, Billy from Edinburgh

We were supposed to stay at Dos Playas, but got screwed from travelocity. Knew nothing about this hotel, but it ended up being great. It was quite small, but made the atmosphere even better. The only problem we had was the bathroom smelled because of the water. The staff were very friendly. Our room was cleaned every day. Nothing was stolen. Kevin the entertainment guy was great. Just have to remember he gets paid to sell wrist bands. Ask around before you buy one. The food was great, it just got old after a week. Miguel the bar tender really took care of all of us. Had a great time. We've already booked again for the same hotel next year. If you want a relaxed time or to party all night, Imperial las Perlas is the place to stay!