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Imperial Las Perlas Hotel: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 284 reviews
284 Reviews
5.0 of 5 stars
47
4.0 of 5 stars
73
3.0 of 5 stars
58
2.0 of 5 stars
37
1.0 of 5 stars
69
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#76 of 157 hotels in Cancun
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 118
Description: Situated across from Isla Mujeres, approximately two miles from downtown Cancun and 20 miles from Cancun International Airport. This description is based on information provided by the hotel.
Address:
Blvd Kukulcan, Km 2.5
Cancun 77500
Mexico
Check Rates: $94 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Imperial Las Perlas Hotel

( 9-13 of 284 )
“Disappointed !!!!!!!!”

Imperial Las Perlas Hotel

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1 of 5 stars
Irvine Scotland
Jun 25, 2008

Very disappointed with hotel, food which was repetitive and served in a shack on the water which we nicknamed Tenko hut. The location was farthest away from town centre but buses ran every 5 minutes.Most staff friendly for 1st week particularly El Sabio barman, but quite rude and hostile 2nd week. Got change of room 2nd day as it was very noisy with banging doors and traffic. Myself and other guests were constantly complaining of rooms, lack of activities, sunbeds and tables and chairs at bar area. Maybe ok for 18-30s but not for families or couples looking for a bit of relaxation. Concierge quite grumpy and not very helpful, possibly due to all the complaints he was receiving. Met a lot of nice people whilst at hotel, but if we visit Cancun again it certainly won`t be the Imperial Las Perlas. Will check gazetteer next time of booking and will gladly pay that bit extra for the many nicer hotels in Cancun.
Gordy & Liz Ayrs` Scotland

  • This TripAdvisor Member:
    • Liked — nothing springs to mind
    • Disliked — the noise,food and lack of activities in hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lizgordy's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: June 25, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites
Was this review helpful? Yes No
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Average price*: $94 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Cheap & Cheerful”

Imperial Las Perlas Hotel

Jun 10, 2008

Stayed here for two weeks in May 08, had a great time and met some lovely people. With the hotel being quite small you soon get to know everyone. Okay we have stayed at nicer (posher) hotels but for what we paid it was a good deal, the rooms were okay the staff very friendly, pool good and the beach was great yeah there is a bit of weed but after all it is the sea. It was quite fun feeding the fish through the dining room window. Couple of down points is they don't serve bacon or chips at any meal. Oh must not forget they don't do whiskey. Have posted some pictures as well so for all those who were there then see if you can spot yourself (sorry about the red eyes). Best wishes to you all Maureen , Eddy & Sue

  • This TripAdvisor Member:
    • Liked — Clean, great air con
    • Disliked — Cooker rings did not work in our room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newcastlelass's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: June 20, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
I recommend this hotel for:
Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $94 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Be carefull”

Imperial Las Perlas Hotel

May 29, 2008
0/2 found this review helpful

Traveled to this accommodation in September 2005. location is quite good and rooms are good for the budget. be carfull of personal belongings as alot of valueables went missing after the maids had been in to tidy. My camera, Gameboy, Razor and mobile phone all that were hidden disappeared after they had visited. others that I have spoke to had the same problem. Hotel management really didn't care and never even appologiised or attempted to help us or investigate. If u visit, do NOT take many valuables as you run the risk of theft. Cancun itself is great and had an amazing time. Another tip for you when traveling, do not use your credit card for drinks at the corona bar (located next to 'The City' Club). I use mine and my credit card was maxed out for approx £2000 for 4 drinks. Cant be trusted.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
biggman1980gjs's Summary
Date of Stay: September 2005
Visit was for: Quality time with friends
Member since: May 29, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Great pool scene
I do not recommend this hotel for:
An amazing honeymoon, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Other
Was this review helpful? Yes No
Check Rates
Average price*: $94 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not as bad as the reviews make it!!”

Imperial Las Perlas Hotel

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4 of 5 stars
Mankato, Minnesota
May 18, 2008
1/1 found this review helpful

After reading reviews I was a little nervous but turns out this was a great hotel for the price!! At about $70/night you cant beat it!! Beach side, small kitchenette, great staff, free water, COLD COLD A/C.
.it was excellent!!

We got 3 rooms each were all different. First 2 had beach views, they were similair with 2 double beds. Only difference was one of them didnt have the vanity mirror. The 3rd room was poolside view but had a balcony. It was larger than the 2 but I heard the A/C wasn't as cold as the other 2 rooms. Yes the A/C worked and was def cold everynight! It was nice to walk into these rooms after walking around downtown.

The bathrooms worked greated. Except one of the rooms the water went out but it got fixed by the staff. My room was right upabove the entertainment area so i suggest if u dont like to music to make sure u dont get a room in that area. It was great for us as it was like a boombox in the room. except when they played with spanish music, but the hip hop was great!! As far as the showers it was def giving out hotttt water..so hott it was hard to even it out to try to get cold water lol

The kitchenette was a plus. We didnt use the burners or none of the plates/utinesels that were provided. The fridge was great for storing water and liquor.

The bed were pretty hard, not going to lie. I was upset because the bed I had wasnt sturdy on the bottom. like it was wobbly and i felt like it was going to break anytime soon. some of the other girls bed's were sturdy but only 2 off us were stuck with these types.

I booked 2 rooms through Travelocity and 1 room through Hotels.com. The only really upsetting thing about the hotel was that one of the morings I awoke to LOUD banging. I was really pissed and irraited because if they were renovating the hotel then travelocity should have alerted me. but yah it was so annoying i was mad and wanting to [----] at travelotcy because they guarantee they wont send u to a renovating hotel..but i got over it a day and few drinks later lol

Beach-it was great for tanning and what not. the water was weedy but if u want to cool off u can just jump in the pool they had. pool was great, not crowded. we def went at a time where it wasnt that many ppl so it was good.

Maid service-excellent! gave clean towels and made beds every day! def u should tip because thats money they earned..

Staff-guys at the front were nice and helpful. i didnt have to bitch at all to them which was a surprise haha.

Buses-bus stop was right across the street so that was convienient!

Water-purified water for free at the hotel.

  • This TripAdvisor Member:
    • Liked — nice a/c and wasnt crowded
    • Disliked — hard beds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lilsweetie2043's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 18-24
Member since: September 09, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon
I selected this hotel as a top choice for:
Beach / Sun, Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $94 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“5 Star service not 5 star hotel”

Imperial Las Perlas Hotel

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5 of 5 stars
South yorkshire
May 16, 2008
2/2 found this review helpful

We have just had 15 memorable days at the Las Perlas, first impressions was that the Hotel looked dated but clean.
You are right on the sandy white beach with a gentle lapping sea, but not the turquoise blue we where expecting. It was clear and clean but had sea weed growing a few feet from the shore.
The rooms where large with 2 double beds and air con.
A nice bonus for any football fan was that all the Premier league games where shown live on the TV in your room for free.
The food was well presented and tasty and had a 7 day menu
none of us went hungry or fell ill.
The best thing of all and we award them 5 stars for was the staff, the management should be proud of them.
They gave 100% to their jobs every day and met your every need
after a few days when they knew where you sat and what you liked to drink it was brought to you with in minutes of entering the restaurant or sitting at the bar.
The bar staff Miguel and Eusebio where entertaining we had many a good laugh sat around the bar day and night.
If you are looking for a relaxing stay with 5 star treatment and basic rooms this is the place.

  • This TripAdvisor Member:
    • Liked — The service
    • Disliked — The sea weed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thongman2008's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: May 16, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Great pool scene, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $94 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Imperial Las Perlas Hotel

( 9-13 of 284 )
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Imperial Las Perlas Hotel Address

Blvd Kukulcan, Km 2.5, Cancun 77500, Mexico