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Imperial Las Perlas Hotel: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 282 reviews
282 Reviews
5.0 of 5 stars
47
4.0 of 5 stars
73
3.0 of 5 stars
57
2.0 of 5 stars
37
1.0 of 5 stars
68
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#75 of 157 hotels in Cancun
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 118
Description: Situated across from Isla Mujeres, approximately two miles from downtown Cancun and 20 miles from Cancun International Airport. This description is based on information provided by the hotel.
Address:
Blvd Kukulcan, Km 2.5
Cancun 77500
Mexico
Check Rates: $94 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Imperial Las Perlas Hotel

( 3-7 of 282 )
“best hol I've ever had!”

Imperial Las Perlas Hotel

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3 of 5 stars
West Midlands
Jul 8, 2008

This is the best holiday destination we have ever been on! Cancun is such a gorgeous place! Like many others we checked the hotel on this site before booking &I was quite worried, but had a great time!

Disadvantages
The moody man on reception, who didn’t give us a very warm welcome, but it was ok coz all the other staff are lovely, especially the restaurant staff!

The room was quite small & we found out from others that you have to moan a lot to move& we could not be bothered coz I wanted to unpack & settle.

No entertainment during the day, other than volleyball&footie, where as in the other hotels it was quite lively, but it was nice 2 have some peace &quiet

Sea was not great compared to other spots, but it did the job of cooling you down& the hotel was still in a beautiful location.

Bar closed too early! At 11

Advantages
Due to the hotel being small we made loads of new friends (Thanks to Jules&Graham, who made our hol so fun!)

Hotel lovely and clean, fresh sheets& towels daily.

The staff were soooooooo friendly and sweet& remembered your drinks.

The entertainment on the night was organised daily& it was all V.I.P where you went down in a coach with everyone from the hotel, got your own spot in the club aswell& sometimes tables, where you would have your own waiter for the night.

Amazing Restaurant. The only one in the sea out of all the hotels, I don’t know how anyone could fault it, it was so pretty, looking out to the sea. The food was good, a lot of people moaned about the variety, but we thought there was plenty! Breakfast is great, with a chef making fresh omelettes & you got snacks in between.

Massive shower, plenty of room. Tip = for hot water turn the small tap on at the bottom&keep it on!

The hotel is the last hotel on the trip, but it is only 10 mins away from the town & you can get a bus for 30p & they are extremely regular (not like our buses)

A variety of people stop her & they are really down to earth, we meet, English, Irish, Mexicans, Americans etc.

Its very cheap to stop here & worth the money! I would recommend it for younger people or those young at heart who enjoy fun& meeting new people. If your not into clubbing then the bar is not much good for you, as you will have to have an early night. A lot of people moaned when we were there, but we just though what are you moaning at, your in Mexico for god sake!
THE DOLPHIN DISCOVERY IS AMAZING, ASK REP. i WOULD DO IT A T THE OTHER ISLAND, IS ALOT NATURAL& NICER FOR THE DOLPHINS BECAUSE THEY ARE IN THE SEA. excaret is a good excursion also, lots of animals&good shows!

  • This TripAdvisor Member:
    • Liked — The cleanliness, size, beach front location
    • Disliked — The rooms,as dated & moody, unhelpful, reception staff!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheeky4's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 25-34
Member since: July 08, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, People with disabilities, Older travelers, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $94 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Value for money”

Imperial Las Perlas Hotel

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4 of 5 stars
colchester
Jun 26, 2008

Five of us guys wanted a cheap all inclusive holiday to Mexico so we booked the trip independently without going through a major tour operator. Tne actual cost per person for the holiday (less the flights) was £117 per person which included the room, all the food and drink for the week and I think this just emphasises how good value the hotel was for the money spent. Ignore the independent reviews as the major tour operators were charging in excess of £1000 per week for the same bank holiday week. Yes the facilities are basic but where else could you get 'board and lodgings' and unlimited food and drink for under £120 per week - certainly not in England !! The rooms were cleaned everyday, the towels were changed everyday and we couldnt fault any of the day to day staff in the hotel at all. We found them always to be helpful whatever shift they were on, night or day.

Although the food was not 5* you could find something nice to eat every meal time and the staff would bend over backwards to help you. Kevin and Amhir the hotel animation guys were fantastic and they really looked after us on ours nights out. Some guests were saying £22 /$40 for a night out in Cancun central at one of the top clubs was expensive - bear in mind this included a 15 min cab ride, VIP entry in to the Club, a 'waitered' table and as much vodka, beer etc as you could drink. Much recommended nights out ! WARNING !! Do not play Kevin at football - 5 of us could only manage a draw aginst the one of him !!!.

All in all we had a totally fantastic drunken week !!

Will definately be going back again later in the year !!

  • This TripAdvisor Member:
    • Liked — cheapness
    • Disliked — no internet access
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
slim798's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: June 26, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, People with disabilities, Older travelers, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Other
Was this review helpful? Yes No
Check Rates
Average price*: $94 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“cheap and cheerful”

Imperial Las Perlas Hotel

Jun 26, 2008
1/1 found this review helpful

stayed there for 2 weeks and the hotel was fine. It is dated in comparison to most other hotels but its very clean with the sheets and towels being changed every day.

staff are very friendly like all the mexican amigos.

food was nice but would have liked more variety. you get mexican, italian, caribbean and then international repeated over. ended up eating out for a change.

breakfast and lunches are fine, something for everyone.

my only gripe is that the bar shuts at 11. would have liked it to stay open until at least 12, poss 1am.

wouldnt recommend it if you have kids. nothing really for them to do during the day.

the hotel is the first in the zone so its quiet. you will need to get a bus to the busier areas which only costs 30p each way. they are every 5 mins at the most. never get a taxi as they will be looking for at least a £5 upwards.

dont book your excursions through the reps. they will try and put the fear into you and say you will be ripped off by the vendors on the street. i used them for 5 different excursions and had no problems at all plus they were alot cheaper. other people in the hotel did the same again with other vendors and also had no problems. there are vendors all along the hotel zone so you will have no trouble finding them. we used demo tours at playa tourgas. look out for it on the bus. opposite aquaworld.

you get what you pay for at the end of the day and i did find it good value. some people expect 5 star without paying the premium for it..

  • This TripAdvisor Member:
    • Liked — the people we met.
    • Disliked — the bar shutting at 11.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charliebrownGlasgow's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 25-34
Member since: June 26, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, People with disabilities, Great pool scene, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Theme / Amusement park, Outdoor / Adventure, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $94 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Had a great time!”

Imperial Las Perlas Hotel

Jun 25, 2008

After reading some pretty rubbish reviews we thought the place would be a dump but it was lovely! Fairly basic but thats what you pay for. Food was fine although eating the same for two weeks was pretty boring but didn't expect it to be any different.

Room was really big and air con. worked. Due to hotel being small you get to know the other guests which is good and all staff were really friendly which gave the hotel a great fun atmosphere. Don't book nights out through your rep - go with the hotel crowd and book through Kevin who is there everyday by the pool.

Beach was cleaned every morning and although the sea wasn't the nicest you can nip over to the other island (15min boat trip - $7 return) where the sea is gorgeous!

Overall had a brilliant holiday and would recommend the hotel for people who are up for a laugh rather than families.

  • This TripAdvisor Member:
    • Liked — Friendly Staff
    • Disliked — Food was pretty much the same - although loved where the restaurant was!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AliBen's Summary
Date of Stay: June 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: June 25, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Great pool scene
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $94 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Disappointed !!!!!!!!”

Imperial Las Perlas Hotel

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1 of 5 stars
Irvine Scotland
Jun 25, 2008

Very disappointed with hotel, food which was repetitive and served in a shack on the water which we nicknamed Tenko hut. The location was farthest away from town centre but buses ran every 5 minutes.Most staff friendly for 1st week particularly El Sabio barman, but quite rude and hostile 2nd week. Got change of room 2nd day as it was very noisy with banging doors and traffic. Myself and other guests were constantly complaining of rooms, lack of activities, sunbeds and tables and chairs at bar area. Maybe ok for 18-30s but not for families or couples looking for a bit of relaxation. Concierge quite grumpy and not very helpful, possibly due to all the complaints he was receiving. Met a lot of nice people whilst at hotel, but if we visit Cancun again it certainly won`t be the Imperial Las Perlas. Will check gazetteer next time of booking and will gladly pay that bit extra for the many nicer hotels in Cancun.
Gordy & Liz Ayrs` Scotland

  • This TripAdvisor Member:
    • Liked — nothing springs to mind
    • Disliked — the noise,food and lack of activities in hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lizgordy's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: June 25, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $94 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Imperial Las Perlas Hotel

( 3-7 of 282 )
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Imperial Las Perlas Hotel Address

Blvd Kukulcan, Km 2.5, Cancun 77500, Mexico