Arrived to celebrate my 30th in what I hoped was a tropical paradise. When we arrived we were shown to 2 horrid rooms, overlooking a carpark, I asked to be moved & the staff were very helpful and gave us a choice of rooms to choose from, so I ended up getting a lovely spacious room and the other was nice. Air con was brilliant, no bug problem in the rooms, now that was the good part. The bed clothes were stained, the "cooker" was a joke, the noise level at night was unbelievable, guests were slamming doors and running around like it was spring break or 12 in the afternoon, staff did nothing to stop this happening, drunk people in the pool playing football and kicking the ball in to all the balconies they could reach. Again staff were no help, the pool was dirty, and rarely cleaned, staff would get hot & jump in the pool fully clothed and sweating, it was disgusting. The thatched restaurant was nice, until 2 of us got food poisioning for 3 days from the chicken, so beware. Staff there were pleasant. The location was very far from the strip, so we had to get taxis & buses everywhere. I should have gone with my instinct & booked the cairbe up the road, it was beautiful.

I know Cancun and have stayed in various style hotels round the globe. Beach sand same as elsewhere. Ocean is all weeds with fishing boat dock directly in front. Not suitable for swimming. Pool was quite cool for Cancun. There is NO pool scene. Serious lack of beach loungers, only about 20 for the 120 rooms. Where are the owners? Don't they see this? Mad rush at 6am to put towels on padded loungers then no sign of them again until after 10 or 11am. They do have the hard fibreglass things that are simply not comfortable for most. Food was substandard by any means. Even recycled buffet food: chicken legs that sat on buffet for one day became part of a chicken "stew" the next day. Good thing was fresh omelettes at breakfast. Restaurant waiters might as well not be there, it's all self serve, even to clear dirty plates but that's OK. One type of fresh fruit a day: pineapple or canteloupe. Rooms: OK for sleeping. Nice balconies. Good small fridge with small freezer. Housekeepers are forced to use very substandard cleaning supplies. For example their mops were a broom handle with a dish towel on the end. Period. They rinse glass cups and plates and just put them back up in cupboard. Sewer smell comes from improperly built shower drains. Solution is to put something over drain hole when not in use. Grounds are very well kept if you care about that. Bartenders are as friendly as any others in Cancun, with very limited variety of the absolute cheapest brands. Front desk: pretty much unresponsive to requests for things like a room telephone and a working TV. Maintenance staff: failed to answer two requests to fix overflowed toilet full of you-know-what at pool bathroom. Internet: Five-dollars for 30 minutes. Costly for Cancun. If this is your only choice or you've never been anywhere, carefully consider how much BS you really want to put up within one week. Otherwise, go elsewhere. There are many other similar price hotels like Dos Playas that are better choices.

My boyfriend and I stayed here for an all-inclusive week and I had the time of my life! Granted, the front desk ripped me off when I exchanged US$ for pesos (so take a 5 min bus ride down to the little caracan or something mall and theyll be fair), the room key was tricky sometimes, and the food was medium at best. But that all was made up for by the AWESOME bartenders, Elsalvio and Miguel, the amazing people that you got to know because the hotel isn't nearly as big as others. We met soo many different people and saw their rooms too. Every room is different as far as the lay-out and size goes but overall they were all good. Our airconditioner worked almost too well and the maids were always really friendly. We even forgot to tip ours a couple days and the room was still really good. No complaints at all. We had friends at the 5-star Oasis hotel at the other end of the hotel zone, and even though that hotel is nice, we waited 40 minutes for one drink (NO LIE!!) it was SO busy you could barely move, let alone talk to people and ever see them again. At Imperial you see your new friends everyday and become really good friends - I'm going to see my new friends again for sure after spending so much time together at the hotel and exploring the Isla de mujeres with them for a full day of endless fun. Really, I couldn't have had a better time. I mean yeah, after you drop others off at the fancy lobbies of the 5-star hotels you kind of think, "oh no" when you walk into the lobby and walk up the narrow stairs to your room, but don't be influenced by the negative reviews of this place. IT'S AMAZING!

We booked this hotel through Sunwing Vacations who were great about getting us to and from the hotel and sorting out the room problem. We did not want to be right in the Hotel Zone. We were supposed to be in room 186 but the young fellow who carried our bags, put us in room 176 right above the lobby. The room stank of sewage and you couldn't get any fresh air in it. (We arrived quite late). Access cards would not work at this room because we were coded for room 186. Such a pain to ask the staff to let you in your own stinking room. The next day, our Sunwing rep showed up and helped us get a much better room, facing the pool and beach.

I gather they have sewage problems at this hotel, because that's is what the rooms smell like (ewwww!) unless you have the windows open. Bring a facecloth as they don't seem to know what that is.

Food in the restaurant is okay, I found something to eat at each meal, but certainly not the same choice that you get in a 5 star hotel.

If you just want a place to sleep, this could be the place. We would not go back here again as we were somewhat overwhelmed by the smell of it.