Myself and my friend are in our 20's and were experiencing our first trip to Cancun and had been given the deal of a lifetime for 2 weeks all inclusive, staying at the Imperial Las Perlas! We thought it was a sure thing...after visiting the carribean several times before we had pictured lovely hotel..on a beautiful white sandy beach with the warm blue tropical waters lapping up against the shore...damn were we wrong!
We arrived at the hotel early afernoon...afer a long long flight...and trust me after seeing the hotel we were expected to stay in for the next 2 weeks i would of gladly got back on that plane and flown back home there and then!!!!
Well to cut a long story short..we managed 2 days at the Las Perlas before complaining about the awful food, the leaky airconditioning, the lack of cooking utensils, the rude unhelpful staff and the really disgusting bathroom facilities....and we were then moved to a hotel further down the strip..( The Aquamarina Beach), where we had an amazing amazing holiday!! Just please...don't do what i did and not listen to these reviews..the place is s**t!!!

I have stayed here 6 times...and have stayed a the BETTER hotels but have have always felt safe and had clean rooms at the las perlas for less$$$$$ .I dont expect a 5* for the price .......this yr spring break had started so it was more noise than I had encountered other stays but will stay again ....the staff were all nice and helpful

Arrived to celebrate my 30th in what I hoped was a tropical paradise. When we arrived we were shown to 2 horrid rooms, overlooking a carpark, I asked to be moved & the staff were very helpful and gave us a choice of rooms to choose from, so I ended up getting a lovely spacious room and the other was nice. Air con was brilliant, no bug problem in the rooms, now that was the good part. The bed clothes were stained, the "cooker" was a joke, the noise level at night was unbelievable, guests were slamming doors and running around like it was spring break or 12 in the afternoon, staff did nothing to stop this happening, drunk people in the pool playing football and kicking the ball in to all the balconies they could reach. Again staff were no help, the pool was dirty, and rarely cleaned, staff would get hot & jump in the pool fully clothed and sweating, it was disgusting. The thatched restaurant was nice, until 2 of us got food poisioning for 3 days from the chicken, so beware. Staff there were pleasant. The location was very far from the strip, so we had to get taxis & buses everywhere. I should have gone with my instinct & booked the cairbe up the road, it was beautiful.

I know Cancun and have stayed in various style hotels round the globe. Beach sand same as elsewhere. Ocean is all weeds with fishing boat dock directly in front. Not suitable for swimming. Pool was quite cool for Cancun. There is NO pool scene. Serious lack of beach loungers, only about 20 for the 120 rooms. Where are the owners? Don't they see this? Mad rush at 6am to put towels on padded loungers then no sign of them again until after 10 or 11am. They do have the hard fibreglass things that are simply not comfortable for most. Food was substandard by any means. Even recycled buffet food: chicken legs that sat on buffet for one day became part of a chicken "stew" the next day. Good thing was fresh omelettes at breakfast. Restaurant waiters might as well not be there, it's all self serve, even to clear dirty plates but that's OK. One type of fresh fruit a day: pineapple or canteloupe. Rooms: OK for sleeping. Nice balconies. Good small fridge with small freezer. Housekeepers are forced to use very substandard cleaning supplies. For example their mops were a broom handle with a dish towel on the end. Period. They rinse glass cups and plates and just put them back up in cupboard. Sewer smell comes from improperly built shower drains. Solution is to put something over drain hole when not in use. Grounds are very well kept if you care about that. Bartenders are as friendly as any others in Cancun, with very limited variety of the absolute cheapest brands. Front desk: pretty much unresponsive to requests for things like a room telephone and a working TV. Maintenance staff: failed to answer two requests to fix overflowed toilet full of you-know-what at pool bathroom. Internet: Five-dollars for 30 minutes. Costly for Cancun. If this is your only choice or you've never been anywhere, carefully consider how much BS you really want to put up within one week. Otherwise, go elsewhere. There are many other similar price hotels like Dos Playas that are better choices.