My best friend and I travelled to Cancun for Spring break. When we pulled up to the hotel we turned to each other and knew it was not going to be a good experience. We realized the website was also providing people with incorrect information. Here is our experience:
The staff were not welcoming or friendly,
Bar closes at 11:00 pm,
We found someone's dirty socks under our bed,
No hair dryer,
No alarm clock/ clock,
No dressers,
No room service,
Lights twitch,
Food was not appetizing (we bought snacks),
Only one restaurant(website tells us 2),
Only provided one key per room(even with double occupancy)
Besides the above the location is okay only about a 10 minute cab ride to town. I would really only suggest this hotel if you were only going to Cancun to party and do not have high expectations.

My new husband & I won an all inclusive honeymoon to stay at Las Perlas, and were super exited. When we arrived, there was no air conditioning in the lobby and the staff were barely awake. When we got to our room, the employee had to clean out the mini fridge and check to make sure the a/c worked. A/c was a window unit placed in a hole cut in the wall. The room was dirty and smelled! I sat down and cried that we had to stay there on our honeymoon. We ended up checking out the same day, forfeiting the all inclusive trip we had won and paid for our entire honeymoon at a much nicer hotel.

We paid to go all inclusive and after reading the reviews were a bit worried what to expect but we have stayed in basic hotels before and aren't very fussy so we thought it would be ok. I agree that the other hotels in Cancun are amazing but they are 5*. This is a 3* hotel and the rooms are very basic. But we had 2 double beds in our room and the air conditioning worked really well. We had a fantastic view of the pool and the beach and sea from our balcony.

The bar staff were very friendly and i was happy with the choice of drinks and cocktails available and had lots of sex of the beaches lol. I was worried the coke would be some dodgy rola cola but it was real Diet Coke. They always took note of whose turn it was to be served next and even remembered what we were drinking.

The restaurant was great and the waiters were very friendly. It mentioned on here that there was hardly any fruit. While we were there it was watermelon, cantoloupe and pineapple available almost every day, there were omelettes freshly made to your choice by the chef and pancakes, toast and at least another 15 other choices including cerals. The dinner and evening meals did get a bit boring towards the end of the week with it being mainly chicken and rice but it was nice. I loved the lemon cake too!!

The reception staff were miserable and unhelpful. Until the last day when they couldn't do enough for you coz they wanted their tip lol.

The location is the last hotel on the bottom of the strip but the bus right to the main area is only 50p $7.50 pesos and they are about every 5 mins so no need to ever get taxis.

The sandy beach was beautiful and the sea was better if you just walked towards the Holiday Inn approx. 30 yards down and there was clear gorgeous sea. There is quite a bit of seaweed in the sea right opposite our part of the beach.

The loungers did get taken by about 8am but that is the same anywhere.

So we had a fantastic time and we only paid £1000 for a week all inclusive which was a total bargain. If we went to one of the 5* hotels it would have cost us 2 or 3 times that amount.

A holiday is what you make it and if you sit there all day trying to pick faults we all can.

Book it and go with an open mind :)

Myself and my friend are in our 20's and were experiencing our first trip to Cancun and had been given the deal of a lifetime for 2 weeks all inclusive, staying at the Imperial Las Perlas! We thought it was a sure thing...after visiting the carribean several times before we had pictured lovely hotel..on a beautiful white sandy beach with the warm blue tropical waters lapping up against the shore...damn were we wrong!
We arrived at the hotel early afernoon...afer a long long flight...and trust me after seeing the hotel we were expected to stay in for the next 2 weeks i would of gladly got back on that plane and flown back home there and then!!!!
Well to cut a long story short..we managed 2 days at the Las Perlas before complaining about the awful food, the leaky airconditioning, the lack of cooking utensils, the rude unhelpful staff and the really disgusting bathroom facilities....and we were then moved to a hotel further down the strip..( The Aquamarina Beach), where we had an amazing amazing holiday!! Just please...don't do what i did and not listen to these reviews..the place is s**t!!!