We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Barcelo Costa Cancun and Cancun?

We'll send you updates with the latest deals, reviews and articles for Barcelo Costa Cancun and Cancun each week.

  • Save Barcelo Costa Cancun
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d183427?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_BOOKNOW

Barcelo Costa Cancun: Traveler Reviews


Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Find Cheap Flights to Cancun

Reviews you can trust

75% Recommend
3.5 of 5 stars 1,063 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (1,063)
[ Date ] [ Rating ]
Fraught start but very enjoyable stay -worth considering this resort

Barcelo Costa Cancun

Save Review
4 of 5 stars
culruaIreland   3 contributions
Ireland
Apr 27, 2009 | Trip type: Family
6/7 found this review helpful

On arrival things seemed dim - we had requested rooms beside each other (or at least in the same building), after a long flight and the thought of the many bad reviews on the website along with rooms in different blocks things did not seem to bode well for the holiday. However after a lengthy conversation/disagreement with the front office staff rooms were re-allocated to include a junior suite; things improved. Rooms are a little dated (maybe rustic!!!) need a face lift but were clean and functional. The junior suite had a nice corner balcony with views over the pool and the beach. The beach is small but is clean and has sea, sand and a bar - what more do you need? There was plenty of space around the pool and the entertainment, regularly commented on in other reviews, was loud but finished at the latest 11pm every night. Unless your room is over the stage I cannot imagine it would be considered very loud ,but then again we stayed in late January/ early February - maybe this makes a difference on the quality/volume of the entertainment. The buffet we felt was of a very high standard with a good selection of food for breakfast, lunch and dinner. It of course can be repetitive if you stay for longer than two weeks there seems to be a seven day cycle eg Saturday = Mexican, Sunday = European, etc. There are a number of restaurants which offer an alternative to the buffet. All in all this holiday was very good and I would definitely consider returning. There are quite a number of shops, and a few cafe/restaurants and two pirate ships which are not part of the complex. Handy for someplace different to visit, if cabin fever starts to kick in.
The best advice I could give the hotel is examine the allocation of rooms (in particular requests from those travelling with elderly travellers). A revamp of the bedrooms (which in fairness were clean but a little dated) . Everything is in the resort - sun, pleasant staff, and good food . For those into entertainment you might or might not like circus shows, etc. Other then that I would highly recommend this hotel. Enjoy!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay January 2009
  • Visit was for Leisure
  • Traveled with Extended Family
  • Age group 35-49
  • Member since September 06, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d183427?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $281 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
an all round great place !

Barcelo Costa Cancun

Save Review
5 of 5 stars
jontyler   1 contribution
widnes uk
Apr 27, 2009 | Trip type: Family
5/5 found this review helpful

me, my partner and our young son aswell as my father in law and mother in law all throughly enjoyed our stay at the barcelo the staff are so helpful friendly , the rooms are spacious and very clean ,the food was a good variety something for everyone the beach bar snacks are very good ! i have also read on previous reviews roomservice was free , not anymore small charge of 40pesos , the pool was lovely freeform and very clean , trips are very good but shop around out of the hotel you can get them much cheaper we did the pirate ships good fun for all excellent value , also the catamaran to isla mujeres which we booked on family day (wed) but i found this to be a gloryfied booze cruise and not child friendly at all this wasnt booked through the hotel , we also swam with the dolphins at the aquarium in liverpool shopping complex which was cheaper than other places and an amazing experience !!!! if you do the dolphins here or any activity you get to watch the dolphin show for free at 6oclock which is a must , i will deffinately be returning to the barcelo costa cancun its an all round great place !!! say hi to pepe in the albatros for us x

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with Extended Family
  • Age group 25-34
  • Member since April 17, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d183427?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $281 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
A very enjoyable holiday

Barcelo Costa Cancun

Save Review
4 of 5 stars
BumbleBee023   7 contributions
Bristol
Apr 24, 2009 | Trip type: Friends getaway
2/2 found this review helpful

Myself and two friends stayed at this hotel for 2 weeks in August 2008. The hotel was very clean and the staff were very helpful. The rooms were of a very good size and were cleaned adequately. There is a wide variety of food at the hotel buffet to suit everyone's needs. The restaurants at the hotel are well worth booking as the food is better quality and the restaurants are generally quieter than the buffet restaurant. You can also order room service once per day for free and have anything you want on the menu. We did the Catamaran and Xel-Ha trips which we booked through the hotel. Both trips were very enjoyable however we found the visit to the ruins as part of the Xel-Ha trip quite dull. However, there is the option to stay at Xel-Ha all day. We also booked to swim with the dolphins which is a must. The hotel is not in a bad location, but its not close enough to walk to the bars/nightclubs. However, a taxi is only about £4 and the bus also takes you straight there. Overall, a very enjoyable holiday.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 18-24
  • Member since October 05, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d183427?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $281 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Wow - I'm going back

Barcelo Costa Cancun

Save Review
5 of 5 stars
Tizzabelle   1 contribution
Sussex
Apr 23, 2009 | Trip type: Friends getaway
1/2 found this review helpful

Having read all the negative reviews about this hotel i have to say i was nervous, but from the moment we arrived the experience was outstanding. From the atmosphere to the service everything was perfect, the beach is small but has everything you need, the food was amazing - especially the mexican restaurant - Say hi to Cesar the waiter for us.

Tiz - Sussex

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 25-34
  • Member since September 24, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d183427?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $281 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Very Good for the Price.

Barcelo Costa Cancun

Save Review
4 of 5 stars
sagatraveller51   2 contributions
Yorkshire
Apr 23, 2009 | Trip type: Couples
5/5 found this review helpful

Having just returned from our hard earned two week Easter break here are a few tips and pointers regarding the Barcelo Costa. Once you fight through the ever present touts at the airport in Cancun and find your representative and agree your transfer arrangements you are on your way and at the hotel within the half hour. As you approach the main entrance you compare it with others you have stopped off at on the way to let other guests disembark and you feel slightly let down but once inside the staff are professional and courteous checking my wife and I in quickly and efficiently. The room is a good size with A/C - which works well throughout our stay, a large double bed which could sleep three or four at a push, bathroom which has a large shower which also works well throughout our stay with more than enough supplies of shower gel, shampoo and conditioner. These are also replenished during your stay. We advise you make use of the safety deposit box and do not leave valuables and cash lying around in the room. We heard of some unfortunate/stupid couple who locked everything away but then left the safety deposit key on top of a bed side table resulting in the theft of some their belongings. You have been warned - temptation is a world wide trait! The hotel and its surrounding area are pleasant and we agree that the local buses are the cheapest way to travel. Pay in pesos for the best deal, seven pesos each to the hotel zone where you find most of the shops/malls and night clubs and restaurants. Talking of money I would advise that you take plenty of small notes either US dollars or Pesos for tips. We found that the staffs attentiveness did not alter if you tipped in the beginning, during or at the end of your stay but I think you get a feel for this and use your own descretion. Bar Staff could be persuaded to dispense international brands e.g. Smirnoff Vodka, if you tipped at the bar for this service. The beach bar staff - Felix and Ariel - were especially adept at this, one or two dollars per visit/session was more than adequate. The overall cleanliness of the complex was very good with the beach cleaned of seaweed and raked every day and we had no trouble obtaining a sunlounger at any time even over the busy Easter weekend when the hotel was full to the rafters with visiting Mexican families. We had thank fully missed the majority of the American Spring Breakers and did not suffer from an influx of large groups of beer swilling Brits either. There were a good mix of ages and nationalities but mainly French Canadians and Americans from all parts of the states - it's an easy and manageable 3 to 4 hour flight for the majority of them lucky so and so's! The food was of a good and varied standard, there are a few repeats on the menu but that’s what you get with 4 star all inclusive packages. There are six different eating options, The Albatross – buffet style morning lunch and evening meal, the Lobby for 24/7 refreshments, The Beach Bar for snacks served 1 til 5. And the three separate themed restaurants Don Quixote – Spanish, The Lindo – Mexican, The Claraboya – Seafood. The restaurants with waiter service provided some relief from the buffet and on the whole are very good. Unusually you can book tables at these eateries more than once during your stay we would recommend that you take advantage of this facility and don’t forget that you can also avail yourself of a lunch time menu at the Clarboya without making a reservation. There are various trips to look at for all budgets. I would advise you shop around as there can be savings to have. Our son and his girlfriend went on the Royal Swim with dolphins which was expensive but well worth it and viewing their souvenir DVD I would tend to agree – a once in life experience unless you are made of money or have an infinity with the intelligent mammals. The Pirate ships which are moored close by are good value and great entertainment for all ages – OOH AR! Me hearties. Coco Bongos is just out of this world and has to be on the to do list, be warned it is a long night starting at 10.30ish to gone past 4 in the morning but that’s what the beach is there for to recover on the following day/afternoon!! We wanted to see some of the historic culture and instead of paying in time and money for a trip to Chitzen Itha we opted for a much quieter, relaxing and far cheaper visit to a smaller archaeological site El Rey (30 min bus ride down the main strip towards the Hilton Hotel and Golf Complex and took some great photos of the lizards roaming around there) the whole trip cost us less than 100 pesos – a bargain. If you do take this option go early in the morning, it opens at 9 AM, to miss the heat and take liquids with you as there are no cafe facilities on site. A visit to downtown Cancun offers no real architectural splendours but does offer you the chance to try your hand at bargaining in the reasonably priced Market 28. The vendors can be very insistent and pushy but a polite stern NO should keep your money in your wallet. Other shopping areas are based in the hotel zone and consist of high end Malls and lower end flea markets. The flea Market Coral Negro is colourful but once again staffed by pushy sellers and market stall holders if you stick to the price you are willing to pay you should survive and pick up some good deals into the bargain. Cigars are very popular here but beware you get Cuban if you want Cuban as the Mexican equivalent are a poor imitation. Look around to pay about $20 USD for a pack of five large Cuban coronas. We also found the Mexican Outlet situated at Playa Fiesta in the hotel zone to be ideal as it worked on a fixed price policy so no hassle and they had good promotions on at the time of out visit. We managed to spend $100 USD and qualify for $40 USD worth of free silver jewellery. Last bit of advice is to make sure you have your exit tax in cash for the journey home. You are reminded about this but we understand the rate can change so recheck before you leave the hotel for you trip back to the airport. You are not told that the collector of this tax sits at a little table halfway down the queue where you check in so it was a scramble to get the money together when you are trying to hold your passport, travel documentation and luggage etc. If your a struggling he will accept all forms of cash, sterling, pesos and dollars or a mixture of all three although the exchange rate is in their favour of course. If you have any queries and I can answer them I’m willing to do so. If you notice previous reviews for this resort/hotel are mixed and although I agree that these reviews are subjective you will notice that nearly all the bad reviews are from our Colonial Cousins!! Enjoy we did.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50-64
  • Member since August 18, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d183427?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $281 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Barcelo Costa Cancun? Share your experiences!

Write a Review
Add Photos
Add Videos
Travelers Who Viewed This Property Also Viewed
Location: Cancun, Yucatan Peninsula
$297*
Check Rates ABS:HotelCheckRates-d154419?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Cancun, Yucatan Peninsula
$332*
Check Rates ABS:HotelCheckRates-d503456?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Cancun, Yucatan Peninsula
$271*
Check Rates ABS:HotelCheckRates-d250961?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
*Average price

Do You Own Barcelo Costa Cancun?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Center
  • Add Photo
  • Add Video

Barcelo Costa Cancun Also Known As

  • Barcelo Costa
  • Barcelo Cancun
  • Gran Costa Real
  • Costa Real Cancun
  • Barcelo Costa Cancun Hotel
  • Barcelo Costa Cancun Mexico
Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico