We utilized this site for much of our planning of this trip, so I thought it only fair and helpful to write my own when we got back. My boyfriend and I are 25 and 26, this was our first trip to Cancun. We stayed from Tuesday January 18 until Saturday, January 22.
I thought it was helpful that a previous reviewer wrote about the bad and the good separately, so I will do the same.
The Bad:
We originally tried to book a Crown Club room (with jacuzzi and mini-fridge, bar, etc.) and were told by our travel agent they were all booked and to try when we got there to get one. Well, when we got there we were also told they were all booked, as were ocean-view rooms. They told us to come back the next morning to check. I went back every morning of our trip at 9 am like I was instructed and I was told they were all out EVERY morning. I didn't throw money around like some people said to do. I never saw anyone else do this and it didn't seem at all appropriate. Overall the front desk people are somewhat rude and not very helpful.
Our room was nice, but the beds are hard. We stayed in room 305 the whole trip, it is lagoon view (not a totally bad view, just of the parking lot and tennis court. The lagoon is in the distance.) and the bathrooms were large enough for the two of us to move around in. The water pressure is awful!! And trying to find the happy medium between scalding yourself and freezing is tricky, but we figured it out.
The TV is also very bad. We figured that with the majority of people staying there being English speaking that the TV would be mostly in
English, not so. It is 90% Spanish or with subtitles, only about 3 or 4 channels are totally in English. This was humorous to us as we had never imagined The Flintstones, Southpark, or The Simpson's in Spanish.
The rooms are somewhat noisy. You constantly hear the chairs scraping in the room above, or someone out in the hall talking, not very quiet.
The hotel does die right around 10:00 or so. The Beer Garden bar is open until late, but we only saw about five other people in there at any given time and it is not very entertaining.
The food was decent for the first day or so. Then the menus get redundant. I never got sick, but my boyfriend did have stomach issues for the majority of the trip, but nothing major. We did go and eat outside of the hotel twice because we couldn't stand to eat there one more time. The restaurants were alright. The snack bar by the pool was nice for a quick bite, and we went to the lunch and breakfast buffets every day. Good breakfast. Overall, the food is not of the highest quality and we thought most things to be very similar in taste and quality, which was okay. Just okay though.
The water is all purified so no worries about getting sick, but it all tastes horrible...like well water. Even the bottled water is tinged with aftertaste that isn't quite right.
The Good
The beach here is asolutely phenomenal!!! Beautiful. They do have lots of towels and many chairs for you to lay out on. We didn't spend any time by the pool, but it also looked very nice. The beach was the place to be. We went into the water every day and we went about 70-90 feet out safely and it was gorgeous.
The maid service is very good. You can put out your "clean room please" sign at any time until early afternoon (2:00 or so) and they will give you your privacy and still come back and give you fresh towels and clean up. Very clean place.
The staff and service workers are all very friendly and helpful. They are very polite and really strive to make your visit pleasant.
The drinks were good. We drink mostly beer so we didn't bring travel cups. These would have been helpful so I do suggest it. But we didn't mind the short walk to the bar. There is a tiki bar near the pool and another down by the beach(very easy to miss, though). We did tire of drinking only corona, so if you do drink beer, i hope you like corona. They also are quite creative with shots and fruity frozen drinks, which we also had our fair share of. Overall the drinks were good.
Room service is something that i seldom saw reviewed previously, so I thought that i would mention it. It is included with your all-inclusive package and they go all night. The food choices were a little better and somewhat different from the rest available so we got breakfast one morning, latenight snacks another night and then desserts our last night there. Every time they were accurate and brought up quickly and the servers bringing it were very nice.
The things we really liked aobut the trip were not things that were controlled by our hotel. They were the beach, the sunset/sunrise, weather, etc. The Golden Crown was alright. We probably won't stay there again because there are many others to choose from. But it was by no means horrible. We just felt like we got lost in the shuffle at times. They are a bit impersonable at times, like you are just one more traveler. This was our first trip to Cancun and our first all-inclusive, so we really don't have any experiences to measure up to. Overall, I thought the resort earned an average rating.
P.S. some extra tips... do bring lots of singles, we tipped everyone that made us a drink, helped us with our meals,brought up our bags, room service, even the guy who cooks the eggs in the morning!
we never had any problems with theft and we never felt unsafe, we were just smart with our things and used the in room lockbox.
the flea markets (black coral, especially) are rough. the people working there are sooooo pushy and very rude, also the prices are not the best. go to the plazas ( like mini malls) to shop...i think plaza caracol was the name of the one that we liked best. the prices are better here without the super-strange sellers at the flea market, with the same products.
hope this was helpful...have a great trip no matter where you stay!!!