This is the first time we tried an all-inclusive resort and we discovered it probably doesn't fit our traveling style. If I just graduated from college, I'd probably give this place higher marks. There were people of all ages at the hotel but the all-you-can-drink nature of the place gives it a college party vibe especially at the pool (awesome if that's what you're looking for). This is the type of resort that people wake up at 7am or earlier to put towels on beach/pool chairs to reserve their spot (although they don't show up until after lunch) and line-up to make reservations at one of the three specialized dining rooms (you don't need reservations in the main buffet). Not bad if that's what you're looking for.
The location is good, service was fine (with one exception) and the staff friendly overall. The initial negative experience came from arriving in our room and finding that there was no lock on the in-room safe. We called to ask for for a lock and they said they ran out. We would have to wait until the next day. We thought this was unacceptable since we wanted to lock up basics like cel-phones, passports, cash, etc but we were met with blank stares. There were no locks (safe uses a portable key/bolt mechanism) available and they couldn't really think beyond that. That hurt our overall impression behind front-desk service & hotel security and made us reset our expectations in order to enjoy our 6 night stay.
The staff in the restaurants and bars were friendly and helpful. The entertainment staff was good and we were impressed with the amount of effort they put in jumping from dinner show to bar entertaintment to pool events.
There is no internet connections available in the rooms. You have to go to the open-air lobby to use the free wifi. The connection can become disfunctional (lose connection or too slow) when a dozen or more other people are in the lobby trying to use the internet.
Food was generally good but the Asian or Steak restaurants are not good at all. Go for the change in scenery but don't expect a quality meal. The Mexican restaurant is worth a try.
In the end, we acclimated to our accomodations, enjoyed Cancun and were pleased with our visit. Aside from the issue with the hotel safe, there is nothing negative I would add but we would probably stay somewhere else the next time we visit.
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