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Royal Islander: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 75 reviews
75 Reviews
5.0 of 5 stars
52
4.0 of 5 stars
19
3.0 of 5 stars
2
2.0 of 5 stars
1
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#7 of 157 hotels in Cancun
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 179
Description: Modern, oceanfront villa resort with spectacular views - Spacious, fully equipped and tastefully decorated with private balconies. This description is based on information provided by the hotel.
Address:
Blvd Kukulcan Km 17
Lote 51 Zona Hotelera
Cancun 77500
Mexico
Check Rates: $132 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Royal Islander

( 2-6 of 75 )
“Best vacation ever”

Royal Islander

Jun 3, 2008
2/3 found this review helpful

Own a timeshare in Florida, exchanged through II for a week in Cancun at The Royal Islander. I e-mailed the Islander 2 weeks before my arrival and advised them I was celebrating my 15 year wedding annivesary, and inquired about a room upgrade. Was given a room on the 8th floor overlooking the pool area. Beautiful views of the ocean. Arrived at the Cancun airport on Sat. 5-24-08 was immediately hammered by the time share people in the airport, I booked a timeshare tour at the Grand Mayan (90 minutes for $200.00 usd). I arrived at the Grand Mayan at 1030 am Monday morning, advised the (tour) guide that I was not interested in buying anything, I was only there for the $200.00. He insisted that he was going to sell me a week at the Grand Mayan. I told him he had 90 minutes to do it and after 90 minutes I was gone. I explained that I was like a taxi cab, if the ride went over 90 minutes I expected to be further compensted. After 90 minutes he was still blabbing, I walked into the lobby announced that my 90 minutes was up and wished to speak to a manager so as to collect my money. After yelling this twice, a manager approached directed me to a counter where i was given my money, and a ride back to the Royal Islander. Now about my stay at The Islander, awesome resort, would recommend to anyone planning a trip to Cancun, stay here you will be completely satisfied. From check-in, to The Captain's Cove, poolside bar, Tradewinds restaurant, the on-site store for groceries, to check-out not a single complaint. Staff was everywhere answering questions, providing information and directions. "Liz" was assigned to us, she was great. Visit to Xcaret was awesome (long day), must do the dinner, and show. Would highly recomend utilizing the Thomas Moore transport to/from the airport.

  • This TripAdvisor Member:
    • Liked — location, location, location........
    • Disliked — n/a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wellrested2008's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: January 15, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
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Average price*: $132 (year-round)
“All The Details You Need!”

Royal Islander

May 27, 2008
1/1 found this review helpful

I am the type of person i needed to know every detail possible about the hotel before staying there. I literally read every review before i finally settled on ok ill try it. I went there and absolutely loved it. Though royal islander is the smallest of the couple it is ABSOLUTELY beautifullllll... we stayed in a normal room and a 2 bedroom suite the suite was gorgeous everything you could ever need every room with a balcony the suites with tables on the them overlooking the pretty pool and the ocean. I was very skeptical the first night because noone was around the pool closed at 10 and noone was to be seen, the next night i found out that noone stays at their hotel at night and you go to town and go to clubs. GREAT DEAL you go to the royal caribbean and met a man named Fernando ( greatest guy you will ever come in contact with there.. if you see him tell him alyssa says hi!!) and many many other people from all the royals will meet you there.. 40$ for transportation to the bar of the night.. changes every night.. and open bar the ennntireee night. can't get better than that.. i went with my sister 24 my father and my younger sister who is 17 and 4 of her 17 year old friends who all had a blast and went to the bars and clubs.. but what i didn't know was you have to pay on a credit like card from the hotel and pay afterward you cannot pay with cash on the resort.. which wasn't really a big deal.. beach is beautiful not many people to be bothering you and clear nice water.. though water is rough hard to swim in.. we still did.. you can go to the royal sands on free shuttles to all the royals running every 30 minutes and stay at any of the hotels every day.. the royal sands beach is very very nice.. overall i had an amazing time and i am a VERY picky person.. you will LOVE IT!!! trust me this is the way to go.. i was looking at oasis and gran melia and many others but this is the one! im telling you!!
any questions about anything.. feel free to contact me alyssarose2@gmail.com !!

  • This TripAdvisor Member:
    • Liked — The rooms and the immacuate grounds
    • Disliked — the guy to drive us to the airport.. we were 10 minutes late checking out and almost left us there to miss our plane....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alyssarose2's Summary
Date of Stay: May 2008
Traveled with: Family with teenagers
Visit was for: Quality time with friends
Age group: 18-24
Member since: May 27, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping, Spa, Sporting event, Concerts / Music festival
Was this review helpful? Yes No
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Average price*: $132 (year-round)
“Best Service!”

Royal Islander

Save Review
5 of 5 stars
Orange county, CA
May 26, 2008

My husband and I exchanged our timeshare into the Royal Islander last week. What a wonderful vacation! The reviews are right on about this place. The service from everyone at the hotel is exceptional! Normally we shy away from the welcome parties as they are way to pushy on timeshare sales! Not this place. We went to three parties hosted by the resort (free food, drinks, games) and they were great! We did take the free bus ride to see their new resort, Hacienda in Playa de Carmen, and did a 1 hour timeshare tour. No pressure at all, we did not buy, and spent the rest of the afternoon enjoying the beach and pool there. Ate at Captains Cove which was excellent, did a WalMart run (they advised not to go to WalMart on Sunday's as they are way too crowded), and just mainly relaxed at the resort. I do recommend the Spa at Royal Sands and did enjoy their infinity pool. We used USA transfers for our airport transportation and they were exactly where they said they would be. Lines at the airline to return home were long and painful so allow yourself plenty of time. We would return to the Royal Resorts and Cancun any time!

  • This TripAdvisor Member:
    • Liked — Service
    • Disliked — Beds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura053's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: April 07, 2004
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
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Average price*: $132 (year-round)
“Muy Bueno!”

Royal Islander

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5 of 5 stars
Illinois
Apr 25, 2008

This was our first time to Cancun although several of our friends have been there many times. The Royal Islander was one of the resorts that was recommended. We were not disappointed! We were there seven days, the service and the people were fantastic. From the moment that we checked in until we left everything was great. We also visited the other two resorts next door, the Caribbean and the Mayan. The food was excellent on all of them and plenty of swimming pools to swim around in and relax. We took a shuttle bus to the Royal Sands and Hacienda Sasil “what a fantastic Caribbean Show” and great buffet. We also manage to do site seeing to X-caret, Chichen Itza, Tulum, Xel-Ha and shopping. I would highly recommend any of the Royal resorts to any one that likes to be treated Royalty. The only regret is that our vacation ended too soon. We are planning on going back next year!

  • This TripAdvisor Member:
    • Liked — everything was great, great people very friendly.
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
golfito1's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: April 25, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $132 (year-round)
“More on the Islander”

Royal Islander

Save Review
4 of 5 stars
Chicago
Apr 6, 2008
4/4 found this review helpful

We stayed at the Islander for 10 days. Several items from other reviews deserve emphasis. Things are compartmentalized in that everyone has their own job and they try hard and do their jobs well. It was really helpful to be with some people who are experienced in the way of things there to guide us through the less obvious foibles of the system.

The water was rough and opportunities for ocean swimming were limited. The beach is narrow but that is mother nature.

We thought the food could have been better for the money except for the breakfast buffet which was a real treat. We found ourselves having about a 10:30 breakfast and skipping lunch. The Captain's Cove, as stated elsewhere, was really terrific. No one mentioned the open bar on Sundays - we managed to hit those twice.

We tried the Shrimp Bucket down the street and not affiliated with the Islander. It was about the price of Captain's Cove and not nearly as good.

We took Tulum and Chichen Itza tours and really enjoyed them. Very well run and well guided. We liked the variety of tours where you could do a half or a whole day.

The key card that is also a universal charge card within the Royal Resort family was a great convenience and there were no problems with the bill. You are given the check in both pesos and US dollars but the final bill is in pesos. It took me nine days to figure out that I should do each check and tip in pesos and not worry about the currency conversion each and every time.

  • This TripAdvisor Member:
    • Liked — The very pleasant deck and the full kitchen.
    • Disliked — Lack of an open-air palapa for dining.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willco's Summary
Date of Stay: March 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 65+
Member since: February 22, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $132 (year-round)

Reviews of Royal Islander

( 2-6 of 75 )
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Royal Islander Address

Blvd Kukulcan Km 17 | Lote 51 Zona Hotelera, Cancun 77500, Mexico