The rooms in this place are incredible! We had a full villa and it was spacious and clean. The pools are heated (also heated at the Islander, but NOT at the Mayan) Of the three resorts the Caribbean has the largest kids pool, but none had any slides or play areas in the pool. There are several daily activities for the kids, some are free, some are not. There are several restaurants on site as well as a mini grocery store. The store prices are average and they are quite well stocked. The other on site retail stores however are very over priced!
There is a tour desk at the lobby (owned by the resort). Taxis are always available and there is a bus stop at the resort entrance. I would suggest using the bus as they are frequent and cheap.
You get a "personal Concierge" who will try their best to get you to a business meeting (time share presentation) but are not overbearing and will help you with tours etc. The only warning I have is the beach. It is very small, rocky and windy. There was only one day that the water was calm enough to go in. And there is no snorkeling.

No internet in the room, 2008, no business office, computers in
grocery store, all two of them....have to go to lobby, or get lucky on deck to use computer... Beach is gone, like after hurricane Wilma, dangerous. We
came after Wilma hit, things have been rebuilt, for the most
part. We watched them bring the sand to the beach, but now
it's gone again. Looks really bad, no one goes swimming
because of the huge rocks, I suppose.
Kitchen few pots and pans all old, dishwasher doesn't clean dishes,
firg so loud the 17 in, or is it14?? tv has to be turned up. I cook, difficult here.
Staff a lot to be desired, actually rude.....not here to buy so got
the impressing we weren't wanted, no problemo, won't come
back. Had the same experience at the Royal Mayan several
years ago, terrible, stayed at the Sands, the next time, it was great, then, don't know
about now, do know the Mexican show isn't as good as it
was at the Salis restaurant... The dance floor now holds tables, ahy, greed, and the show isn't
anyways as good and seems shorter. Food was cold,
tasted warmed over, sweets, forget it, no ice cream., other
"stuff" not good. $49.99 per person,kinda high for cold food.
This Royal Carribean won't see us again. I don't like to put a resort down,
they need the business, but people need to know the
facts about a resort, not the "fluff." It is not cheap to
come here any more. As one desk clerk said, I AM
WORKING, I DON'T HAVE TIME TO HELP YOU. I told
him, AND MY WORKING PAID FOR YOU TO WORK...oh, well. I read the email about
nothing going on here, it is dead, to the bone. Don't expect
anything, be glad you get a towel. What comes to mind, humm, cheap hotel in the states.
I hope this helps someone to make an informed decision.
We stayed a week at the Presidential suite at the Moon Palace, then came here, and NO, that doesn't have anything to do with my opinion of here. Moon Palace is without a doubt as close as one can get to heaven on Earth. We travel and see lots of
places, God has blessed us with the fruits of our labors,
we have known good and bad resorts.
I won't be back. Cancun, yes, Royal Carribbean, NO. Cancun is a
beautiful place to visit, if one looks for the "flavor" you
can find it.. Walmart/Sam's Club are a bus ride away as
are the Mexican grocery stores. take the bus there and
a taxi back, or come back on the bus, hauling groceries
on the bus isn't easy, however.
. Fabric stores are full of beautiful, cheap
material,
If you're looking for wide material, you can find it downtown.
Easy stores to get to via bus, Sold by the meter, you have
to have them cut it and they then give it to a person in a cube, you
go "fetch" it from her, after you pay for it, interesting, little
to no English spoken there, but sewing is an international
language, so no problem, hold your arms our and say,
"this much," they cut it! Bring a suit case in a suit case so
you'll have a way to
to haul your treasures home with you.
Well, I was not going to write anything, but you've heard
the one about the straw that broke the camels back, when
I read the other email, it was the truth, this place is in
trouble if someone doesn't pay attention, it will go the
way of so many companies that look for profit over
service. Greed doesn't work, nothing cheap ain't
cheap at no price.....and sticking it to people, offering
nothing, that isn't the way to bring people back, besides, people are on vacation and deserve special treatment. They
don't "expect" anything but helpful information and kindess
in times of need goes a long ways. If
a resort isn't willing to make everyone feel "wanted" and
welcome, why open the doors? If a staff member is rude to a person on vacation, they should be fired on the spot. If a person isn't here
to buy a timeshare, don't treat them like they don't matter, they
may sell one for you if you make them feel special???
They won't survive long doing that. We come to Cancun
often, know it almost like a book, be glad to help
anyway I can. We cook, so can't help with the restaurants, can
tell you about the ones at Moon Palace!! My favorite place.
We love Cancun and the people. I'm so sorry the writer had
a bad experience, it should have been a trip to remember. I
do hope they try again but somewhere else here next time.]There are lovely places to stay, Merida is not as
much a tourist town as Cancun, by bus, was $40 round
trip from Cancun, go check it out, stay a day,, spend
a night, ride that bus, be there in a few hours, sleep on the way, , how was it the bus driver put it,
38 Mexicanos and two greengos!! So funny, people on the
bus are so friendly and Merida is a beautiful, perfect
example of what you think of Mexico. Far cheaper than
Cancun to stay and visit,
Take care.
Dixie143

My husband & I stayed a week at the Royal Caribbean in November 08. We were very impressed with the cleanliness of this resort. Our villa was spotless, we had maid service daily. We happened to be in our villa twice when she arrived, she offered to come back another time but we did not mind her being there when we were. We were surprised how thoroughly she cleaned each room. It wasnt a quick go-over at all.
Our villa consisted of two bedrooms, a dining area, living room, small kitchen & 2 large bathrooms. Also a very nice balcony overlooking the Caribbean Sea, and the pool area.
There was a nice restaurant on site located right next to the pools.
A nice option that the Royal Caribbean has is that it is located right between the Royal Mayan & The Royal Islander. You can use all the amenities, pools, spa - at them all. You can walk directly from one building to another, very convenient.
There is a nice grocery/convenience store in the lobby, making it easy to pick up just about anything you need. The prices are not bad at all.
All of the staff was helpfull & friendly.
This is a beautiful resort, I'd recommend it to anyone!
See photo's attached, there are some of the pools, villa, & area.

A wonderful place to stay. The rooms were impeccably clean and kept that way by the staff everyday. The view was spectacular, as well as the weather. Ocean was warm (80+F) and clean. The only issue there was the rocky beaches which made it difficult to stand, recommend bringing water shoes. The staff was helpful and friendly everywhere we went on the resort and the amount of cleaning and grooming of the grounds that went on was unmatched from any place we've ever stayed. If you’re not interested in the 3-4 hour time share sales pitch stay away from the free transport to the Royal Hacienda you will waste an entire day of your vacation....bummer. On the other hand take the snorkeling trip to Puerto Morales the staff was great, and the fish lunch was the best meal we had the entire trip. If your adventurous take the scuba lessons with Solo Buceo, Antonio and staff were great and it was a once in a lifetime experience you'll not forget ! All in all Cancun is now at the top of our list for places we want to return to ....soon.