We booked our vacation using Interval World's website. IW's site rates the Royal Mayan as a five star resort, but most other websites only rate it at a 3.5. I was a little worried about this, but once I got there, I fell in love!
We had reciprocity at the other Royal resorts, but still spent most of our time at the Mayan. It is a little older crowd, and is usually less crowded during happy hour. The pool with the swim up bar is not heated, so for that luxury we went to a different Royal resort, but otherwise, we loved our Mayan! I would recommend this resort for anyone looking for a chance to relax and just hang out in the beautiful weather. The staff is wonderful, and by the end of our stay, they knew us all by first name. None of us can wait to go back!

Keep on lovin it every year!!! Great service, great drink and great times!!! Everyone is super friendly. Room is very clean, could use a little updating, but hey, you are in CANCUN!!! Not your own living room!!! Shouldnt be hanging out there unless it is 4AM!!! Then who cares what the room looks like. We Will be there in 2 weeks and looking forward to it. VIVA MEXICO!!!

Just returned from a week with my parents in their time-share there and I was somewhat disappointed with my stay at this property. The waiters and bartenders were rude and surly the entire time - and I was tipping 20% consistently for nothing! They never smiled or spoke with us, just took the orders and gave you the goods. You cannot swim at this beach, too many rocks and always red flag for rip tides. The pools are awesome. No kids activities at this hotel - have to constantly travel to the other Royal properties for any fun kids activities. This location is geared towards the older crowd, for sure. The rooms are okay but nothing special. For the thousands we spent, I think there are alot of other places I could go. The food is totally mediocre except for the one upscale restaurant (The Conquistador), which was fabulous. Skip the place across the street unless you want a huge lobster for huge bucks. The bus service to the other properties is good. The Spa is very over priced unless you have money to burn. We did have a wonderful seaside massage at the Mayan which was the best I ever had, but it would have been $40 more at the spa and not outside by the sea. Needs updating - older property. All the waiters there act like they have a huge chip on their shoulder and don't want to be there - I was shocked. It took me a week to figure out that the hair braiding is done at the Caribbean down in the basement salon - book an appt. as soon as you get there otherwise they can't fit you in. Most ammenities at the Mayan closed now, the exercise room, salon, etc. The Royal lease for that buidling runs out in 5 years and obviously the Royal Resorts are not putting any money or effort into the place. This is a good place if you want to be alone and skip activites. They do have a great water aerobics class in the morning taught by some crazy guy named Asi. He was the only smile in the place and saved the week for me!

This was our first trip to Cancun we went with 6 others. Thomas More picked us up at the airport and was prompt. We used also them to book some of ours tours and other outings during our 10 days. The Resort was beautiful very clean and comfortable. The staff was very nice and helpful. The beach was the best. The restuarant was good and had an awesome breakfast buffet. We did not think that it was located to far off the beaten path. Take the bus it was a kick in the pants. I would recommend this Resort to everyone we will be back next year with our kids.