We spent aweekat the JW in May of 2003 and absolutely loved it. The beach is beautiful at this location in Cancun. The rooms are large and spacious, and the bathrooms are marble and also well lit. Try Gustino's Italian restuarant at the hotel for an outstanding meal. My husband and I have been traveling to Cancun for the past 25 years and absolutely believe that this hotel exceeds all others. The JW Marriott is a step above many of the hotels there and we highly recommend it to anyone who wants to enjoy a quiet, relaxing vacation. We will be staying there again when we travel back to Mexico during Labor Day week this year. The staff is very gracious and friendly and remember you by name. The security at this hotel is outstanding. We highly recommend this property to those who are well-traveled and expect quality service.M. Scott

I'm sitting here in my suite at the hotel right now and am only online because it is raining pretty heavy (storm blew in overnight) and wanted to share our findings after 1 day here.Pools - Great. They are connected and offer much for all. Water is extreamly warm which is good for the days ahead when it rains.Beach - Very nice, Huts as said in other postings.Food- Breakfast - as good as some Ritz's. Not sure how the Cancun Ritz is but this one is better than the Maui Ritz (which is bad btw).Room - very nice. Had an issue with rug tacks and it did take 12 hrs to get fixed which was't a big problem but was surprising it took 3 calls to get someone in the room.Bathroom is very nice.Views are of course awesome (when the sun is out).Only a slight musty smell. The Mariott next door is quite dark and smelly. You can get to the other Mariott via walkways and yes, the kids club apears to be good, we will be using it tomorrow.Staff - All friendly. Similar to the Four Seasons in Maui.I would consider this a 4 star in the US, 5 star for Mexico given the wear and tare from the climate.Stay here and look for deals on Mariotts site.That's it for now.

On our first trip to Cancun we chose the Jw Marriott for reasons unknown. Someone was looking after us because I can't imagine drawing a better hotel. Service surpurb, rooms and common areas spotless. The fine touchs the room maids put on towels, and the room in general was surprising. Everyday there was something unique.
We enjoyed the restuarents throughly along with the sister Marriott adjoing next door. Compared to the other hotels we visited, the JW was the class of them all.
I believe that "all inclusive" hotels are a step down from those that don't. JW's pools, luxurios lounge chairs, beach, tiki huts and all day service were exceptional. Truly a five star to those that pretend.
I cannot say enough about our experiance on our seven day stay.

My wife and I just returned from a five night stay at the JW Marriott in Cancun. It was our first trip to Cancun and we chose the Marriott based on the reputation of the company and the reviews from this site.
We were not disappointed.

I was admittedly skeptical of the "every room has an ocean view" mantra when I made my reservation, but I decided that since it was late August and I wasn't expecting the hotel to be fully booked, I could always upgrade when I got there if our basic room was unacceptable. To my pleasant suprise, our "ocean view" room truly had a breathtaking view of the Caribbean as did every other room in the hotel thanks to some well thought out engineering.

Our basic room was large enough to stretch out and relax in. The tile floor bathroom was great. We really didn't have any problems with a musty smell although several other reviewers apparently have.

The only negative experience we had was with the Gustina restaurant where we found the hostess to be completely unhelpful. While we were frustrated enough with our experience the evening we attempted to dine at Gustina, the rest of the restaurants were great and even reasonably priced compared to my expectations. We spent most lunches lounging in the great beach chairs by the pool overlooking the Caribbean and the wait staff from the Beachwalk restaurant were great about checking on us and taking our orders from poolside.

Before I forget, I'm sure my wife would want me to mention how great the Spa was. We were under the impression it was a world class spa and we weren't disappointed. She even talked me into a massage and I must confess that the experience was great.

With the exception of our bad experience at Gustina, the staff of the hotel was phenomenal. We found them to be willing to help out in any way possible which only added to our fantastic experience at the JW.

When we return to Cancun, I am confident that we will also return to the JW Marriott.