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Marriott CasaMagna Cancun Resort: Traveler Reviews


Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
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91% Recommend
4.5 of 5 stars 543 reviews
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Amazing hotel for the price, & a beautiful wedding venue!

Marriott CasaMagna Cancun Resort

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5 of 5 stars
pamandmark   4 contributions
Boston, MA
May 10, 2009
4/5 found this review helpful

We held our wedding at the Marriott CasaMagna on April 20. We had about 40 people staying between 4 to 6 days and we did not have any problems with check-in or rooms. We all selected the all-inclusive plan which at first was a little confusing to know what would be included, but worked out to be well worth it since we did not leave the resort for any meals.
The hotel is as beautiful as the pictures show. Yes the beach is a little small, but there are plenty of chairs to relax on and you could easily walk a few yards down to enter the water where it was less rocky. It was not an issue for anyone in our party. The grounds were always clean and gorgeous. I found it actually more picturesque than the JW Marriott next door.
The service throughout our trip and especially during our wedding was fantastic. The food was better than we expected and they had enough options to appeal to a wide range of tasted which was one of our main concerns with having a group there. Everyone was pleased!
If you are considering having a destination wedding this is an outstanding venue. Mariel our coordinator was so accomodating and efficient from day one, and Carlos our banquet manager made sure everything ran smoothly. I was nervous planning such an important event at somewhere I had never been, but the Marriott exceeded my expectations on all levels!!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Large Group/Tour
  • Member since November 05, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Five stars are not enough to describe the service and amenities at Casa Magna

Marriott CasaMagna Cancun Resort

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5 of 5 stars
fap427   1 contribution
new york
May 2, 2009 | Trip type: Business
3/5 found this review helpful

This is truly one of the loveliest places we have ever visited. The staff, the food, the service and the amenities were superb. I would recommend this hotel to anyone . Whether travelling alone on business or with your family.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Member since May 02, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $220 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Mostly good - but hardly any beach..

Marriott CasaMagna Cancun Resort

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4 of 5 stars
spring0985   3 contributions
Pleasanton,CA
Apr 23, 2009 | Trip type: Family
4/4 found this review helpful

The good - pretty much lives upto Mariott standards, nice breakfast, we actually enjoyed the Thai place, Champions was like an all american place..nothing different. The attendants are very nice, friendly and helpful.
Maid service - yes, the cleaning schedule varied - one day at 10 and another day they never came till 3, I called and then immediately complied saying the times are 9 - 5 for cleaning. Not a biggie, they did respond immediately.
Beach - forget real beach..we walked to all hotels. Actually CasaMagna still had about 10 feet of sand (better than the JW). The only hotel that seemed to have a better beach is the Le Meridian. We just went there once and stayed to enjoy the beach. Noone said anything except we did notice the hotel next to Meridian is getting constructed so lots of noise.
Room size/bathrooms/balcony - I found it all adequate and nice. It was about 202$/night
and I am not much of a nitpicky person..it was all clean and yes, like the previous poster, got USA today only 2 out of 7 nights.
Charges - They charge for EVERYTHING ! Water, beverages, Internet access ($17/night)..wow! Also all the charges that were given to me the last day are in pesos so I am still trying to figure it out. Also I got a 3 night/4 day free..but then they said 202$ is the actual reduced charge..I think mariott needs to sort out their 800# line in the US to their promotions that that have in the website. Customer Rep gives different info and at the hotel, they will charge you any way they can! I was told breakfast is free for all, turned out it was only for 2 adults. I had to contest that before they accepted.
Pool area - nice, hotel does feel luxurious (not as much as JW but JW feels too corporate). We went to Palace resort for a day visit, there are too many guests at the palace resort though the all inclusive there is nice and food is good as well. But doesn't have the plush feeling of mariott. But they do have lots of jacuzzis and a bigger pool.
Overall, nice but the money adds up quickly. So go if you get a good deal <$200 with breakfast.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 35-49
  • Member since December 21, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $220 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The good, the bad and the ok

Marriott CasaMagna Cancun Resort

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4 of 5 stars
Lynz1027   5 contributions
Jacksonville, IL
Apr 22, 2009 | Trip type: Couples
8/8 found this review helpful

My husband and I decided to take a 4 night vacation since I am 4 months preggers. We knew we wanted something tropical with a close location (home base is STL) and an American hotel. We chose this hotel based on the previous reviews which all sounded good. I would not consider myself a hotel snob as we stayed at a Red Roof Inn the night before we caught our plane, but on the other hand we have stayed at the Four Seasons so I can pretty much handle anything as long as it's clean and there are no hair on my pillow. I will give you an honest review based on my own preferences. First off, I've seen a couple people who responded that they were not aware this hotel offered an all-inclusive package, but they do. We booked ours through Worry-Free vacations but you had to book a min. of 4 nights. I'm quite a travel hound so I did find it on Marriott's website but there was also the min. stipulation and since it was cheaper to book the package through Worry Free, we did just that. I estimated the cost to be about $600 more doing an all-inclusive for 4 nights as opposed to just booking the hotel by itself. In saying that, I was going to make sure I spent at least $600 to cover that over the course of our trip. The hotel itself is gorgeous and very family-friendly. There are always people walking in the hallway and the staff is more than helpful and always answer you by last name when you call for something. I would say this hotel was about 65-75% capacity and there was never a time you couldn't get something. There was also nightime entertainment in the lobby area that was fun at night. Upon checking in, we were given a sheet of the drinks, food, etc. that was covered. I've stayed at other all-inclusives and decided on this one because of the restaurants. Partly because there were no buffets and the restaurants looked good. The 1st restaurant we tried was Champions at lunch time. It's fun and the food is decent but they gave us a bill at the end. They did this every time we got a drink or ate at a restaurant. There was an area for a tip which we did leave but I wasn't sure how that would play out when we checked out because most all-inclusives you don't get a bill. With this a.i. you got 3 meals a day but no snacks are included so we just made sure we ordered an appetizer and dessert at lunch and that carried us through to dinner. The steakhouse restaurant was our personal favorite. We went to Japanese restaurant the 1st night and liked it but once we went to the steakhouse that was it. I'm not sure why they have a Thai restaurant there, to me it seemed a waste because it was too similar to the Japanese. It would have been better to have had a mexican restaurant. I ended up checking on our account balance 2 different times to see what our bill was because I didn't want any surprises and luckily at checkout the bill was $0. Aside from the alcoholic beverages, the a.i. was worth money. We estimated our bill at breakfast every morning was $35, lunch at Champions ran us $45-55 per meal/day and dinner at the steakhouse was $90 for our lowest bill and $125 for the highest. On average we spent $180 on meals aside from drinks so it was worth our while. Someone had said we should try the Italian place at JW but since our meals were free, it didn't make sense. One thing I noticed about the room which I wasn't too keen on was the rooms, they were quite small (we had a king-size bed) and the showers were kind of old. Since you don't spend a lot of time in there, it's ok but for the price, you would expect a little bigger room. The other thing I noticed after someone else pointed it out was the inconsistency. The 1st two days we receieved a USA today but the last 2, there wasn't one to be found. Some days they cleaned our room at 11:00 and others it was at 3:00. That kind of irritated me. Also, I read in other reviews that you could go over to the JW and swim at their pool but when we tried they would not give us towels because they said we could visit their spa or restaurants but not their pool. How kind of them, you can spend money at their place but not share it. There is a breezeway that connects the 2 hotels so we went to through the lobby one morning and I liked ours better but I did like the pools there because there were so many areas you can swim at and there was an adult pool. It's worth a walk over just to take a look. I also read that the Marriott did not have much beachfront access. We hadn't been back to Cancun since 2004 and since I'm preggers I didn't plan on going in anyways but please, please, please take into consideration that if you are wanting beachfront access you may want to rethink this place. There is a small place with chairs but the rocks are really too much to take a chance, especially with children. We walked both ways, on rocks and small walkways mind you but we wanted to find some decent beachfront access. We walked all the way to the Ritz and found nothing that I would consider "great" beachfront access. We also walked down to past the Omni and it was a little better. It's no big deal because I was going to swim at the pool but you at least like to dip your toes and I was severely disappointed in the access, although they can't help it due to the hurricane. I'm sure there has been lost business due to this. Other than that, this place is really beautiful and I think is worth what they are charging. I hope this answers any questions you may have and feel free to email me if you have additional questions.;

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25-34
  • Member since July 07, 2003
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $220 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Wonderful Family Spring Break Getaway - Missing it already;)

Marriott CasaMagna Cancun Resort

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5 of 5 stars
tmnfrederick   12 contributions
Charleston, WV
Apr 18, 2009 | Trip type: Family
3/3 found this review helpful

Let me first say.. there is really no beach!...We are not sandy beach people, but we do like to take occasional strolls..unless you want to walk across rocks. You may want to pick another hotel! We have stayed at many of the RIU's in mexico and because I was taking my 6 yr old and my VERY PICKY mother... I chose to stay at the Marriot...I thought it would be more americanized and a safe choice. IT WAS AMAZING... we did the upgrade to oceanfront- go for poolside or oceanview, you will feel like you are sitting in the ocean... since there is no beach. CLEAN, Friendly, GREAT FOOD (the breakfast buffet is a must)..good drinks... they are pricey, but they do everything top notch. Pizza across the street at Papa Johns was great... we went to McDonalds a few times... tasted just like home... I would pass on the Italian at Dolce Vita -- very expensive and it was not very good. We swam with dolphins at the Isla Mujures day trip....that little island is a rip off.. .Cozumel is much more beautiful... and cleaner... but my son liked the golf cart and picking coconuts and making drinks.....GO........you will love it.. Just let me know if you have any specific questions... Oh - btw -- the pool is all one depth about 4 ft. So if you have little ones...come prepared.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Member since August 28, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d219145?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $220 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Marriott CasaMagna Cancun Resort Also Known As

  • Marriott Casamagna Cancun Hotel
  • Marriott Cancun
  • Cancun Marriott
Address: Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico