After reading the reviews posted here, we chose Park Royal for our Cancun vacation. We arrived on 5/30/2008, and promptly checked out on 5/31/2008. We booked the Presidential Suite, and it was a joke. It was spacious, but it smells like bleach, our shower didn't work, there was hair in the toilet, and the "private" hot tub on the balcony, was so dirty from all of the construction that I couldn't even imagine stepping into it. There was no mention of construction when I booked our stay. However, be aware that there is HEAVY construction going on at resorts on each side of the Park Royal. It sounded like someone was going to hammer right through our closet. For the money we paid for the Presidential Suite, it was disappointing to say the least. Thankfully, we were refunded (we had to fight for it) and I called bookit.com, and they hooked us up with another resort for $700.00 less, than what we paid for Park Royal. Park Royal needs to follow suite with the two resorts next to them, and shut down and do a complete remodel, or be more truthful about their resort on their website.

My boyfriend and I stayed between May 26- May 31st, I was more than excited to go after reading some reviews! and the reviews were right! Let me start by saying that the hotel is ALWAYS clean- they are cleaning 24/7 and since a lot of the hotel is glass- they are always on top of their game to make sure you will never see a fingerprint- the floors are always being swept and never slippery. The rooms always clean and smelling fresh.
the food: was very good and a high selection each day- the El Mirador restaurant (you need to make reservations) is awesome! we ate there 3 out of the 5 nights! the steak was their best dish! and if you get Lorenzo as your waitor you will be in great hands- he is so attentitive and never misses a beat! best waiter ever!
The view to the beach is gorgeous you can sit by the pool and face the beach! I was there everyday- and loved it all! the 2 pools are cool- and the entertainment staff trys hard to make it pleasant f/ all. The drinks are a lil watered down- but you can ask for more liquor in your drink and they will fill it up! Now I would not suggest drinking the water bc my boyfriend and I both got sick from it- their bottled water- it's great that they stock up your room w/ water but their water has 20% sodium and maybe their filtering system is not the best- this is not the hotels problem- bc this is the water they serve every where.

If you are night cruisers! then you will enjoy the downtown as we did. the bus service is open 24/7 and goes up and down the strip all day- and you never wait more then 2 minutes f/ a bus! it is .60 each way per person- we did Coco Bongos which f/ $50 you drink all night and have a live show!!! all night! the show is literally broadway style and is well worth the money! Senor Frogs was also lots of fun!

The tours- we were never harrassed by anyone to join a timeshare, etc but we did speak to the hotel guide desk and did the trip to XeL-Ha it was great!!!!!! and well worth the $... it's a natural park and you can swim, snorkel, sea trek, jump off cliffs into beautiful rivers.......

I hope you find this review helpful and trust that in Mexico you will be in great hands they are really friendly and the whole city is very clean. Enjoy!

We just returened home(5/23/2008) after 7 wonderful days in Cancun. Our stay at Park Royal was awesome. I was a little apprehensive after reading some of the reviews. I guess the hotel listened. The food was wonderful. Plenty of selections. The Italian restaurant is impressive. If you are going to just relax this is the place to be. There are two pools. One for the kids and one for adults only. The swimup bar is located in the kid and adult pool. That's sort of misplaced, but never fear there is a bar at the adult only pool. The temperatures are scorching from May to late September so take that into consideration and also spring break is March so if you are not into loud rambunctious college and H.S. students running around drunk, then pick another time.
The tours are awesome. We never were bothered by any of the staff (timeshare or the Olympus tours people). If you purchase round trip transfers from the airport from Olympus, they will tell you to meet them at a specified time to schedule your return trip back to the airport. You don't need to meet with them. They do this so they can try and sell you tours. I just had the front desk call the day before I left and all was set. After deboarding the plane you will come into contact with people who want to talk with you. They will offer to answer any question you might have. These people work for thePalace resorts in Cancun.Their main purpose is to get people to visit one of their resorts. There are several in Cancun. This might sound disturbing, but actually it was a blessing for my wife and I. We visited Cancun Palace ate breakfast listened to their spill, turned them down and in return we recieved a full days pass to the resort(All Inclusive) We each received a massage and facial, tickets to Xcaret, Dolphin Swim, and Isla Mujeres. The guide told me with free transfers and all I saved over $1000. As you can see we did not spend alot of time at the resort, but it was the cleanest resort I've ever seen. Book at Park Royal you want regret it.

The Bad:
Our group of 8 had reservations for 3 rooms at Park Royal for my daughters wedding. We arrived early on a Saturday knowing that we would not be checked in until 4:00. We hit the beach and pool area for an afternoon of sun, drinks and relaxing. At 5:00 only one of our rooms was available. We had a family dinner planned for 7:30 and did not get a room until 7:00. What a disaster for all eight of us to shower and get ready in one room! I was in tears!
Be careful when you pay for the all inclusive. If you pay in cash demand a receipt, or avoid that completely and pay with a card and keep the receipt to dispute any "misunderstandings".
The timeshare personnel are pushy and intrusive. If you do happen to talk to one about a promised "goodie" or a discount please get it in writing, verbal agreements or compensations are worth as much as a peso.
The all inclusive does not include a wide variety of top premium liqour, (as they claim it does) it's just not available. So don't think that you can order Patron Tequila in your styrofoam cup margarita, nor can you get a glass of champagne anywhere on the grounds. Wine is either red or white, nothing worth drinking.
We didn't get to enjoy the swim up bar because it is in the family pool. Our group liked the adult pool much better.
Bring your own toiletries as they do not supply any hair conditioner, body wash, lotion, mouthwash or qtips, only bar soap and shampoo.The blow dryer didn't work but they replaced it promptly. There are no clocks in the units, and no music so if you want something other than Spanish speaking TV bring a cd player or ipod. There is no coffee maker either if you like to make early morning coffee in the room.
The Good:
The beach...so relaxing and beautiful it was great to take a drink and some chips and salsa out there and lounge for awhile. I just wanted to soak it up and keep that relaxed feeling with me.
The buffet was suprisingly good. Like a cruise ship. Breakfast was the best with the fresh omelettes, fruit and some interesting juices. Dinners were good too. The staff there was extremely nice. We only ate at the Italian restaurant once. The Park Royal could use more dining choices for an all inclusive resort.
The bar staff in the lobby was a lot of fun making us some crazy shots. The bartenders out at the adult pool were terrific too, as well as at the snack bar where they make great hamburgers.
The view from our balcony was ahhhh the very best!
Splurge and get the balcony & spa upgrade ($40 per night, call 2 weeks ahead and reserve it , they won't charge your card and get the ocean view not the street). Of course you keep the patio doors open at night so you can hear the ocean. They play soft flowing music (Enya) starting at 7:00 am very loud and it filters throughout the property and it's beautiful. Order room service breakfast and have it out on the balcony and really enjoy the gorgeous mornings.
You can order box lunches the day before for your group if you are planning an excursion that doesn't include lunch.
Take the bus everywhere, only about 65 cents. We had a sing a long one night. The whole bus sang La Bamba with one of the locals playing the guitar. Fun!
Use the travel service near the buffet to book excursions. They worked very hard to get our group organized for the week.

This was our third trip to Cancun and all in all we had a great vacation! The Park Royal is not a classy, 5 star world class resort where you feel pampered. But then again, the all inclusive is less than others, the location is good and the beach is ahhhhh!
Would we stay there again...no.