First time at this resort and i was amazed. The staff work so hard to make our stay a great experience. They were so friendly and helpful and work so hard. The service was impeccable. Every one from the waiters to the room maids did a great job. The hotel was spotless, everytime i turned around there was someone cleaning. The food was good with a great variety and theme every night. The italian restaurant on site was a pleasure to dine in. Nice music and ambiance facing the ocean. How much more can i say. I met some wonderful people in mexico and will always have these memories with me. The hotel is right on the ocean. Everynight there was a theme night, casino night, karaoke and it was alot of fun. I would go back in second.

The service, cleanliness & food were excellent. There are 2 pools, both fairly small, one for adults only which was very nice. A small resort and we upgraded to a Presidential suite (1 bdrm) with a large terrace with a jacuzzi tub with an ocean view. The reservation restaurant has outstanding food and the buffet is very good.

I wanted warm sunny weather and a beach on the cheap. The Park Royal provided this and more. It has a nice beach whereas some other hotels on both sides had only sea walls, (e.g. no really long walks along the beach). The location is excellent. There is an ancient ruin right on the beach. Also, there are three shopping centers within walking access, the best one directly across the street. It was a very nice evening spot to people watch, enjoy the street mimes, and do some souvenir shopping if you are not into the bar scene. Being in the hotel zone, there is easy access for doing tours-companies will pick you up at the hotel. The hotel staff were all very attentive and pleasant. The food was edible. In the Italian restaurant they tried very hard to make it 5-star dining by offering wine, suggesting a chefs special, providing good classical music with a violinist or cellist being accompanied by a sound track. The meal presentation was artful. It might have been more of a 4-star but they were trying really hard. The maids kept the room immaculate and provided towel animals each day. Yes, the toilets don't flush well and the windows on the cheap rooms don't open so it is hard to dry out the swimsuits. In the Yucatan, we really should be putting the TP in the wastebasket, not the toilet and maybe the system would work better. Or use the public restroom when you have an urgent need. But don't bother raising your blood pressure by complaining about the toilets, I am sure they already know. Know this before you go and deal with it- its not such a big deal, is it really? For clean rooms, great sand beach, ancient Mayan ruin, great shopping mall, attentive staff, reasonably good food/drink, and a budget price? We thought it provided a good value.

I would recomend this hotel for the beach and their inexpesive five star buffas. The service was teribly slow but pollite. we paid $2.50 for a safe and it was loocked. Room sevice said they would come up in five min they finaly got there twonty min later.