We just returned from a week (Mar. 13-20th) at the Park Royal Piramides and thoroughly enjoyed our stay. We were tentative of our timing as it was in the midst of springbreak but things were excellent. The resort had a good mixture of middle-age couples, families, seniors, and of course springbreakers. We found the springbreakers to be very pleasant and did not have a heavy presence until about 8-11pm when they would meet at the lobby bar prior to departing for the party spot of the night. They were friendly and often approached people of all ages (males, females or couples) to chat and to find out where they were from etc. We wondered where this overwhelming crowd of SB's were until we went out one night and found them all downtown near CocoBongo and the rest of the nightclubs. During the day they would party at Fat Tuesdays or sleep in 'til noon.

As for our resort, here's what we found:

Location - Excellent. Right across from the Plaza Isla which has great shopping. You will also want to check out the stores located on the back side of the Sheraton hotel next door as they offer the same prices you'll barter for at the flea market. We never did check out market 28 downtown as we found great deals at the flea market near the Hardrock Cafe.

Resort (in general) - Spic and span clean. Everywhere you look you will see somebody cleaning something......which was great. Having said that, the resort was nice but not extravagant by any means. It would be nice if they had a little bigger pools and more area around the pool to lay around. It'd also be nice to see them put pads on the lounge chairs. On a good note, we never got hassled once to do any timeshare presentation etc (we are mid-30's and always walked together so we were prime for the picking).

Staff - Just like we heard, the frontdesk has no personality but the bartenders and the rest of the staff make up for it. Make sure to say hi to Mario, Omar & Mizuel - they were our favorites. We tipped them a little here and there and they'd always greet you with a big ohla and remember just how you liked your drinks etc.

Rooms - very clean but the beds are hard and you do have to ask for the remote (we didn't get one). They must pump oxygen through the ventilation system as you seemed to be wide awake by 5:30-7:30am no matter what time you went to bed. No clocks in the room so bring your own. Our room had no musty smell at all.

Food - The buffet restaurant was good for all 3 feedings (breakfast, lunch & dinner) but we found it remains about 80-90% the same from day to day and gets a little boring. The omelettes are superb however. The italian restaurant was very good but the salad & desert buffets remain about 80-90% the same from night to night and of course the menu does stay the same with only about 8 choices for the main course. We found the meat to be very tasty but the pasta was very bland.

Policia - We met a few other tripadvisor friends our first night in Cancun and decided to walk home and enjoy the fresh air after a few cocktails. Bad decision.......we were stopped by 1 police officer on foot and another 2 pulled up in a patrol car while speaking to him. They were implying we would have to go downtown etc but eventually let us go after a lengthy chat regarding why etc. I think they realized we were not springbreakers and were not going to give them easy money without good reason.

All in all we thought it was a great resort and would not hesitate to recommend it to others.

Brent and Michelle

We did all-inclusive over X-Mas '04 and I have never been so sick in my life! The people preparing the food were wearing masks--too bad I was already incredibly sick on both ends before seeing that! Cancun is an amazing vacation spot, I've been there several times, and I will go back again but never again at the Park Royal Pyramides!! What a waste of $$!!!

my partner and i have just returned from spending two fabulous weeks at park royal. after reading some american reviews i was dubious about booking this hotel, but on the whole it has an excellent location on one of cancun's best beaches. we were a short stroll away from three shopping malls, the best one being la isla which is situated just across the road.
the staff at this hotel work extremely hard to ensure that you have a pleasant and enjoyable holiday, and in our opinion should get more credit for this, especially all the staff at the italian retaurant and lobby bar ie guillemero, ismael, javiar etc etc etc. the rooms are basic but really clean...and we couldnt smell any musk coming from the air conditioning as reported in other reviews, the meals in the buffet restaurant were good too, lunch time being my favourite as i prefer to eat out in the evenings while on holiday despite being all inclusive. we never got hassled once about time share while in the hotel, but found these people to be more troublesome outside the hotel in the shopping malls, just be careful about what some people are offering you and remember you dont get anything for free with them, there is always a catch, a good tip for the uk tourists is if necessary always produce your passport for identification never use your credit card which they desire, as they want to know you have money to spend, if they are persistent about this walk away.
the only downside to the holiday was the amount of americans at the hotel, especially the spring breakers, i booked cancun for this time of year because i thought being involved in spring break would be an enjoyable experience....how wrong was i!!!! some people were friendly but most were rude and obnoxious and became loud and demanding when their requests for anything no matter how big or small were not met instantanously. a tip to the americans...manners cost nothing and a please and a thankyou for the service you require/receive should not be that difficult for you people to do.
so overall, it was an excellent holiday and we would return again to this hotel, preferably in a presidential suite but never in march again.

We spent the week of March 6-12, 2005 at Park Royal. If you're looking for a beautiful beach, this is the place for you! We walked along the beaches in the morning and found ours to be the widest. They all have beautiful white sand but Park Royal's is probably the best. The hotel is very clean, and the staff is very friendly and willing to help you in any way. The food is average, not terrible like most of the reviews I read. If you miss breakfast or lunch, there are always snacks available. You won't go hungry. The drinks were good as well, with 3 bars to serve you. The two pools are small, but nice. The lower level pool has a swim up bar, which was over-taken by spring-breakers, but that didn't bother us because we preferred the beach. Now for the bad... they were constantly trying to get us to buy into their time-share deal. We politely told them no, but they kept needling us. Every morning there was a reminder under our door. They even phoned us! I thought a concierge was supposed to be of service to a guest and make sure everything was ok. Look out for Juan and Martha, they will NOT leave you alone. We would actually take the outside stairs, instead of going through the lobby to avoid them! To sum it up, the hotel offerings are average...if you're looking for an ultimate vacation, look elsewhere.