We went to Cancun 2 years ago with our neighbors. Four adults and 5 kids total with 2 rooms. The rooms were large and had nice balcony hottubs but the service was terrible and so was the noise level. This is not a place for American families with kids who are not teens. This is a hotel for Spring Breakers only. The food is awful - the worst - and so is the service. I would not stay here again. We now go to Puerto Vallarta instead.

Facilities were spotless. Staff were super friendly and helpful, expecially Aldo and Manuel. Food was great - above expectations. My wife and I thoroughly enjoyed the experience.

The pool setup was nice, but other than that it left a lot to be desired. The hallways all had a horrible smell for the entire week, their timeshare is extremely deceptive (Never buy it! we were scammed by what sounded like a great deal at the time, but that's another issue altogether), the margaritas were usually terrible (which was disappointing since we were in Mexico), and the food was like bad cafeteria food (even the nice restaurant, which is Italian for some reason, was very sub-par).

The best part of this resort is that it's located just off the beach. As far as the hotel, there are PLENTY of hotels on the beach that are MUCH nicer.

We arrived at Park Royal Aug 5th,2006 for a week stay. There was 4 of us in our party. We booked two rooms, asked of an upgrade to a presidental suite where we could all stay together and after a bit of talking we got...WOW what a suite..two room, two bathroom suite overlooking to ocean and myan ruins with a hottub on the balcony. 3 beds, large sitting area, small kitchenette. Each room had glass doors that opened up to balcony. Only issues we had with the room is every day for 6-8 hours they worked on the room next to ours which emmitted a very strong glue like smell. I complained but nothing was done. Was ok we had things to do anyway but was impossible for a afternoon nap. The other issue was our room wasnt cleaned everyday, but when we asked for extra towels.,ect...they were right there within minutes. Check-in was very slow, and couldn't get a drink or food until it was complete. Staff was friendly....especially in the restaurants. Food was good, Italian specialty was fantastic! Could have used a little bit more of a variety on the buffets. but was some of the best buffet food we had on our many trips to MX. This is a good hotel if you are bringing your family...loads of things for the kids to do. However, the adult entertainment....well there wasnt any. The only swim up bar was at the "family" pool and the bar seats in the water always had kids at them. All in all was a great stay...would stay there again but only if we brought children otherwise would go back to an all adult---just our preference.