My husband and I were married at the Moon Palace on April 7th. We stayed with 4 other couple from April 2-9 and had a wonderful time. We cannot believe the negative reviews. You must be pretty picky to write a bad review about this hotel.

The wedding package was perfect. We took a 15 minute carraige ride to the gazebo. The wedding was approximately 20 mintues and then we went for our pictures. We couldn't have had better pictures. The photographer was excellent and the guys doing the video did an excellent job. We had a great time and couldn't have asked for a better wedding day. I found that there wasn't a lot of information on the weddings on the website or on any other sites so if any one has any questions or would like to see how the pictures turn out please do not hesitate to contact me at the above address.

The hotel itself is amazing. The place is so huge that you have can take a shuttle bus from one lobby to another. We usually just walked. The grounds were keep really clean. Our room was huge. Every room has a double jacuzzi tub, huge marbal shower, liquor dispenser, mini fridge and king sized bed if you asked for one. We stayed on the Nisuc side and if you ask me it was way nicer than the sunrise side. The only difference is that we didn't have a hammock on our patio, but really how often our you in your room. The maid would do our bed up different every day. One day we had flower peddles in the shape of a heart. An usually they do something different with you towels everyday. Our fried's maid did swans, an elephant and a little boy. They are really neat to see. I recommend using the pool on the Nisuc side as it is much quieter and less crowded. We never had to go and reserve a seat early in the morning. The only seats that were always gone were the beach ones. But that's ok because the beach isn't really all that nice. No one would swim in the ocean there because there is a lot of seaweed. They come and pick it up every so often so it's really not a big deal. If you want to see a nice beach just hop in a taxi and you to Beach Palace or Cancun Palace. However the beach is private at the Moon Palace so you don't get people harrassing you like you do in Cancun.

The food was excellent. There was so much to choose from. My husband is a fussy eater and her never complained once that he couldn't find something that he liked. The service was awesome. One waiter would pull out your chair while another would put your napkin down for you. It was really wierd just getting up from the table and not paying. I can't believe the kinds of food that we got from this all inclusive. They have everything you can imagine and will cook it up right in front of you.

We never took advantage of the free tours. Instead we got one of the taxi drivers "Renae" to take us around for the day. He does his own tours for groups of 8 or less for about $200. It was well worth the money. We had no time constrants and he drove us around for the full day. He also knows lots of people and got us deals on the prices into Tulum and Xel-ha. He even got us booked to swim with the dolphins after they told us there were no spots left. I highly recommend going to Xel-ha for a full day. Its a beautiful place where you can swim with the dolphins or snokel. They have a river that you can float down on tubes (well really there is not current so you have to push yourself).

Overall the resort was awesome and I would recommend it to anyone. We will definetely return. I do however recommend that you stay here after springbreak as the staff at the hotel said that the two weeks before us were absolutely horrible.

Our family of 4 was here from 4/15-4/18 2005. I can't even go into detail about how fabulous this trip was. My kids said this was the best vacation they've ever had. The staff was amazing. The food was to die for (especially the a la carte ones). The rooms. Please-anyone that complains is just plain crazy. They are incredibly beautiful. The amenities go above and beyond. The jacuzzi in the room was wonderful. We also really liked the hammock on the balcony. The pool was amazing. Everything was so clean. I just can't say enough. If this isn't a 5 star, I can't even imagine what is. I stayed at the Waldorf Astoria for a week this past summer and this place blew that away. Last year, we stayed at the Grand Wailea in Maui for a week too. Trust me, I know luxury hotels and this is the best we've ever stayed in. I will return as soon as possible. We stayed on the Sunrise side. The only negatives I can think of is all the seaweed on the beach (which is obviously out of their control) and the beds are pretty hard. If that's the worst of my problems, so be it. I love Moon Palace!!

I just returned from the Moon Palace. We were there in late March. If you like mediocre food, poor service and a rude staff, this is the place for you. We had numerous problems and the management is awful. We had a guest (teenage girl) show up from another hotel to visit our son. She was refused entry. I went to the manager and offered to pay for her as an additonal guest. He refused. I had two rooms and a total of four guests. He still would not allow her entry even though I said that I didn't care what the hotel charged me. This was at 11:15 pm and she was alone in a cab at the guard gate. The managers are on major power trips. I felt like I was in prison. This kind of treatment would not be tolerated at any nice resort.

The hotel was overbooked each day and people were escorted to another hotel 45 minutes away. They went kicking and screaming. I witnessed this every day we were there. We had 20-25 families from our school at the hotel and I do not know of one that would ever go back.

Please email me if you have any questions.

My family and I stayed at the Moon Palace the first week of March. The resort was beautiful but the food was horrible!! The best meal was maybe a C-!!! The kids loved the pool but were very hungry by the end of the trip!!