Pros: Exceptional staff, always eager to serve. Nice facility, very clean. Huge pool with no problems finding chairs. Fun daily activities such as the kitchen tour, salsa lessons, movies, scuba instruction, poolside pottery and more. Alcohol is included.

Cons: One convention of the "wrong crowd" can destroy your entire vacation, smoking is allowed almost everywhere, the majority of food is prepared in mass and simply average.

Neutral observations: Not enough activities to fill an entire week, family friendly (which can be good or bad depending on what you are looking for), large convention and conference area, remote resort with no transportation to area attractions. Would recommend for families, people who enjoy time share type properties, and those looking to simply escape who don't really care where they are. Would not recommend for honeymooners, those who enjoy fine dining or enjoy more active vacations. Always call before booking and inquir as to the conferences or conventions that will be there during your stay. Internet access available for $2.50 for 15 minutes. Nextel phones, no others, will work on premises.

Our trip: We were on a paid incentive trip with a group of home builders and our entire trip was paid for. Because of this, I have difficulty deciding whether this is something I would have gladly paid for on my own. We stayed 1 week and found the Moon Palace to be a pleasant and basic all inclusive resort. Unfortunately, we are not the "all inclusive" types and often prefer to mingle outside our resort. This was difficult until we rented a car. Cancun's main tourist area is about a 15 minute drive. Tulum is over and hour. Playa Del Carmen can be reached in about 45 minutes. The food here was basic. The one restaurant worth mentioning is their Asian inspired MoMoNaHa's, which was great. The breakfast buffet's and Italian dinner buffet are a worthy honorable mention (on par with a 3.5 star restaurant). Rooms were clean. Staff was great. The resort shows little evidence of Hurricane Wilma although the hotel zone of Cancun is a complete mess (don't even think of going for at least another year!). Overall, I would have given this resort 4 starts until another (much larger) conference arrived. Unfortunately, it was a group of heavy drinkers, smokers and large families that didn't supervise their children. The restaurants flooded with people in "wife beater" undershirts and baseball caps in the dining room, the pools flooded with kids running and splashing everyone in sight, and the lobby filled with thick smoke. None of these were within the control of Moon Palace, but certainly something to consider before booking your trip. The staff and a spa employee told me that their Adventura Resort nearby is smaller, with better food, no children and less conference attendees. If we went back, it would be to Adventura.

Me and my family who are all adults stayed here in august 05 in between the 2 hurricanes,

This hotel was amazing the food was excellent never had an empty glass for long as waiters would top up, ur well taken care of.

The beach wasn't very nice at all murky water and looked a little dirty, the pools totally made up for it tho!!!

I did have a swim in the sea in cancun its self but as i was in the sea i got stung by something which needed medical attension as all of my skin went hard and was itchy and after two months i needed further medical attension as my foot (where i was stug) then turned into a fungal sort of rash spreading up my foot, which i still have from my holiday, and no meical attension has shifted it, so beware when ur in the sea as this was a very unpleasent end to my holiday.

But i would definatly go back to the moon palace, i've actually just booked up to go back to Cancun but not to moon palace as the travel agent said the place was destroyed by the hurricane so we booked the golden crown paradise spa for june this year and are looking forward to it! We hope moon palace is back up and running soon, its not a young person hotel tho unless u are a romantic couple as everyone is honeymooners!!!!!!

The nightlife in cancun is outstanding, i would recommend cancun to everyone its once in a life time experience and i would go back again and again!!!!

About 70 of us went to Moon palace for a corporate incentive trip Jan 19 to 22. Despite Wilma trying to wipe this place off the earth 8 months ago, I found it to be in excellent shape, and we all had a great time. We stayaed in the Northern complex. Some of the group didn't have their rooms available at check it - so ..... go have a drink and come back later.
Rooms were very clean - great showers. In room fridge stocked with cold drinks a was a nice bonus.
Found the pool and beach to be fantastic.
Tennis courts were really nice, but loaner racquets were a bit beaten up so suggest BYOR if that's important to you. Unfortunatley loaner bikes to use on the resorts many trails is stopped due to safety concern with all the tradesmen and workers cruising around in maintenance vehicles and gators. (Gators the vehicle not gators the big man eating animals)
Staff are very helpful and friendly. Meals were excellent including lunches at Palapa Fragata - the restaraunt just between the beach and pool.
This resort is very very big which was only a concern if members of your group get spread out. Also suggest you make sure if your dinner destination requires long pants and shoes. We had shorts and sandals which meant that long walk to our rooms to change.
Bugambillas breakfast buffet was really great - all the restaruants were. Watch those metal serving spoons on the buffet - they get hot and ouch!! (Not for me - I'm tough, but some others found them really hot) Suggest the Kitchen Tour - I didn't do it but others in our group did and they said it was really worth it.
I got pretty loaded on day 1 and all the buildings look the same so make sure you know which building is yours or you'll have a hard time making it to your room. Oh - think this won't happen to you eh? When your staggering around at 3 a.m. trying to find your room and all those pink buildings look exactly the same you'll remember my advise and wish you took it.
Golf course looked really nice but a bit too $$ for me. Suggest morning walk along trail to Casa Club and a dip in the infinity pool - that was really nice.
As for storm damage - we saw lots of workers painting, fixing drywall, replanting shrubs and trees, but our rooms were great. I have been using Tripadvisor a long time, and I know the reviews vary -but all I can tell you is we had a great time and all went back to work Monday with the post Moon Palace Blues. If the worst thing I came up with is hot utensils at the buffet, then pack your bags and go have a great holiday. Have a look at my photos.

I stayed here with my family and a friend with her family a couple of years ago. After travelling for nearly 15 hours we were not happy to find out that we were not getting the rooms that we had requested and they had promised us, and to make things worse our rooms were miles from the pool. Not great when you have small kids and need to come and go from the room regularly during the day. After one hour of arguing with the staff at reception and hearing that there were no other rooms available, miraculously they found exactly what we had asked for - a 20 second walk to the pool. Asked why they didn't give us the rooms an hour earlier, they said these rooms are usually reserved for the american guests. What does that mean???

We had a few other small problems with the showers nearly scalding the kids because without any warning the water would get boiling hot. It happened to me a few times, but I got out quick!

The pool was unheated, which does bother me, though it didn't seem to bother others.

Eventually we moved to a sister hotel called Xpuha which had recently opened and was absolutely fabulous.

No I would not stay at Moon Palace again, but I would consider Xpuha.