What can we say? We totally lived on these reviews before leaving home as we are a family of 5 with kids ranging from 3-11 years and nervous to say the least. We had booked using a corporate fax that came to my work and dealt at first with a company in Florida for our inital bookings. This along with the TIME SHARE presentation was absolutely the only 2 major disappointments of our whole trip. Once we began dealing with a company in Cancun directly (Melissa Ramirez, Courtney... we couldn't have survived without you!) we were on a path to the best trip we've experienced and our kids will talk about for a long time to come. Laguna Suites is a hotel in a different country. It is not your home. As a traveller you may want to prepare yourselves for that. Your coffee may be not as it was at your house, your food will be somewhat different at times as well. This, is a cultural experience. If someone wakes you up by there labour intensive jobs while you are laying in bed, please try to forgive them. They are earning a living. If someone charges you for something you have requested, keep in mind that they are working in a business that is swallowed by 100 other businesses competing in a place that is hugely dominated by the tourism industry. Going into a place being prepared for anything, expecting anything and being appreciative for what you receive and for what someone has done for you in the end.... you can only be walking away more than content. At Laguna Suites it was our haven. The kids loved the Sunset Lagoon for it's pool, volleyball,
(Ceasar, HE-LL-O!!) and all of the fun, as did we, and of course the Sunset Royal had THE BEACH which was fabulous. But what could compare to coming home from a busy day to candle lights, spa "pan flute" music, serenity and friendly, smiling, familiar faces to provide you with whatever you needed before you head off to bed. The exchange rate was the BEST we had found anywhere, although they could only change small amounts at a time. For tours we asked for boxed lunches and they were brought to our door within minutes to take along, delicious sandwiches, waters for all and enough fresh fruit for the day. It was like having many sets of "grandparents" everywhere we turned. The kids were spoiled to say the least. Total thumbs down to the pushiest, most guilt ridden, timely (of course), intimidating time share presentation we had ever experienced. After saying no to our guide, then having to repeat that to his manager, then HIS manager, then shuffled to a room for the "survey" crew to try once more.....left a sour note to say the least. Other than that, we miss you already! To the restaurant staff who work tirelessly and always had a smile and the maids who even tucked in my little girls bears under the covers when making their beds every day... we would come back in an instant. Until then we will push through our -45C weather until we see you again my friends!!! Cheers!

We selected this Hotel because we were contacted by a "time share group, that isn't really supposed to be a timeshare company", and they recommended this place. First off, the rooms are OK, they missed stuff like a clock or radio, couch was the most uncomfortable thing to sit in, there was only a tv in the bedroom side, no bathtub, other then that it was a very nclean place. Our first room we could hear construction at 7 in the morning, so they moved us to the other room, and, well, we could hear them wheel the carts at 7 in the morning and at 11 at night, so much for being able to get some well needed zzzzs at anytime.
The bar staff was awesome, and the waiters and waitress were really good to us, they were 110%, and made up for the room.
The management staff are extremely greedy, they will not do anything for nothing. Our airplane didn't leave until 5 in the afternoon, checkout time is at 10 in the morning, they wanted 10 us dollars per hour extra if we wanted to keep the room for a couple of hours extra, even though when we arrived it wasn't until 10 at night. I will not stay here again. The shuttle was good, but if you were downtown and needed a ride back you had to use a taxi, or catch the city bus and walk about six blocks back to the Hotel.
The pool isn't much here either. If I was to choose a sunset location I would choose the Sunset Royal or the Sunset Lagoon.
The promised time of being with the Timeshare was 90 minutes, it took us four hours and we had to find a ride back to the Hotel, or wait an hour for the shuttle. I didn't meet anybody that it took them the 90 minutes.

First of all I would like to say that this hotel is quite good compared to standards of most hotels of this rating. The rooms are quite good and the staff is very friendly and efficient. The food in the restaurant is quite good and the spa is excellent.

But this hotel has a major drawback. The management of this hotel is quite greedy and they are out to get money of f their guests. Also they have poor taste in customer service . According to the management of this hotel they have started providing coffee bags for the coffee maker, Cream and Sugar to the rooms after several complaints by the hotel guests. Unfortunately, they have rectified this issue in a strange way. This is our experience

First day when we went there were two Coffee bags, Cream and Sugar for the coffee machine in the room. When we finished all those, we went to ask for more as they have not put any when they made our room. I was met with the strangest answer, Sir we only provide free coffee the first day, if you want more we have to charge you $5 for two coffee bags and please ask for cream and sugar from the restaurant. After refusing to pay $5 for 2 coffee bags we went and bought some from the local shop and thought we could get cream and sugar from the restaurant. When we went to the restaurant to ask for Cream and Sugar we got the shock of our lives. The restaurant people said Sir we have to charge you $2 for 2 packs of Sugar and cream. We refused to pay for that too and we went and bought them from the local shop which was cheaper than that for a whole bottle of sugar and Cream.

From our entire hotel experience from around the world, this was the only hotel we have seen who would charge ridiculous prices for Coffee, Cream and Sugar. In fact in all the other hotels which I have stayed so far, none of them have ever charged for coffee, cream and sugar for the room. I guess this hotel considers these items as not part of the room essentials.

I guess they expect their guests to make do with just two bags of coffee, two packs of sugar and 2 packs of cream for the entire stay. I guess only thing this hotel consider is how to get money off their guests by charging for items such as these.

So travelers who want to stay in this hotel, make sure to bring you own Coffee bags, Cream and Sugar for the coffee machine in your room. Otherwise be prepared to pay ridiculous prices for these. This hotel is not what you would expect. It s pity that this hotel’s standard is jeopardized by poor management, poor customer service and greediness.

My friend and I had such a wonderful time at the Laguna Suites in August for 6 days. I was nervous at first, book through one of those sales call for the first time. Greeted with nice glass of wine at hotel, which was wonderful because US Airways lost our lugagge did not get it until following night. We really like that it was quiet, visited the other hotels and was happy to return to our quiet hotel. The food was wonderful, but menus needs a little variety same menu everyday except one night they had caribbean night (food was really bad). The drinks was nice, better drinks in the morning. The service is lousy unless you tip the staff.
The presentation was long but we had a really nice guy that was not pushy and enjoyed it.
We took cab downtown to a couple clubs, it is expensive to party but the open bar is great. Went to daddy o, daddy rock and corona bar, did not get into coco bongo cause it was always sold out by the time we tried.
We also went on woman isle party boat cruise, it was a lot of fun and the food at the restaurant on the beach was wonderful. The jungle tour was also alot of fun.
Overall, I do not regret this purchase and we can't wait to go back.