Great hotel for couples who enjoy making new friends and relaxing in the evening after exploring Cancun during the day. We did not go "all inclusive" and actually came out ahead on meals and drinks, but would recommend it for the convenience at the sister hotels. I read the poor reviews before we left and brought extra coffee and creamer. I would advise buying bottled water down the street (or at Wal-Mart downtown) to use for coffee.

Our only negative comment does not actually have anything to do with the hotel itself.

The timeshare presentation is NOT 90 minutes, it's four hours long! We didn't mind the free breakfast and touring the yacht and condos, but after saying "NO" to five different people over a 4 hour period, their attitude toward you changes completely & they make you feel like a "loser" for declining their offer. Everyone back at the hotel discussed their experience and we didn't find one who had anything good to say about it.

That being said, the waiters and bartenders will make anything you want with a smile. The food is good, but after a week, we had most everything on the menu, and ate a couple of meals in town just for something different.

My husband and I were given a trip to Cancun by a furniture company since we bought furniture there. The Laguna Suites was chosen by an agency, not by us. I had read on the Internet that they pushed Time Shares. When we arrived at Laguna Suites Sandra went over information about the hotel. She said she wanted to give us a presentation the next morning at 8:45 a.m. about the Sunset group. I told her we weren't interested in a presentation. She said she would give us a free bottle of liquor and a $20 coupon off a massage. I told her we were not interested. We were given a blue band to wear on our wrist. Blue meant we had to pay for everything. You also had to wear it to go to the other hotels in the Sunset group.

Our room was Room 124 on the ground floor. The main door is a sliding glass door, but it did have a keyed lock on both sides. In the main living room was a sofa bed, a table, & 4 chairs and a counter with a mini bar. There was a toaster and coffee maker in the room. A hall with a vanity ran past the bathroom. The bathroom was tile with a large shower (no bathtub). The bedroom had two full beds. A television set on top of a dresser. There were about 30 television channels, but only 3 that spoke English. In the bedroom there was a large closet with a safe inside. There was also an iron and ironing board.

The view from the bedroom window was the back of the hotel with several airconditioning units in operation. The view from the front of the room was the swimming pool. When the curtains were open, the people at the pool had full view of our room. So we kept our curtains closed.

The room was relatively clean with tile floors. The maid used a broom to clean, but did not use a mop. My feet became dirty from the floors. When we arrived, one of the two glasses in the room was dirty. It looked as if someone had brushed their teeth and rinsed their mouth with the glass.

The service was excellent. The waiters at the restaurant were excellent. The food was plain, but good. The price of a sandwich and a drink was on the average about $10.00. Food everywhere in Cancun was expensive.

The pool was small and clean. A swim up bar was available. The pool was not over 4 feet in depth. There was a more shallow end and a deeper end.

A golf course was at the back of the hotel and we were allowed to walk on the golf course between 6 - 8 a.m. and 6 - 8 p.m. We really enjoyed our walks.

A shuttle came by the hotel every hour. After a 15 minute ride, the bus first stopped at the Ocean Hotel. It was a nice quiet hotel with a beach area. Their buffet was great, but had a price tag of $20.00 each person. Another 15 minutes and you were at the Lagoona Hotel where the marina was located. Then another 15 minutes and we were at the Sunset Royal, the largest of the 4 hotels. This was where the beach was located. We walked through the hotel, past the pool and down steps to the beach. You could also walk to a flea market and other shops. The flea market did not have flea market prices and the shop owners all tried to talk us into going and buying in their shop. It was nerve racking so we left the area and walked on down the streets where we found the regular shops were cheaper than the flea market.

Down the street from Laguna Suites was a store where we bought drinks and snacks at a low cost. It was across from the Holiday Inn Express.

Most people spoke English and they were happy to accept American dollars. We did not have to exchange any money. Next time I will take a calculator to figure pasos into dollars.

The only things needed would be a small refrigerator and microwave in the room since it is a suite and would surely be used.

This hotel is a wonderful experience. My wife and 3 children, 9,7,4 came down from 4/7-4/14. Since the hotel has only about 40 rooms or so, the entire staff gets to know each of you very well. After a day or so the waiters will bring you your favorite drinks and know what you might even want for dinner. The restaurant will make anything you want to order up until 1030pm. Breakfast and lunch are very good too. Arsenio was a fantastic waiter, pleasant and was always there for your needs.
The rooms were spacious enough for a family of 5. The only negative is the "pullout" couch. It really is just a daybed good enough for a small child. But my 4 year old slept just fine.
There are NO activities other than a swimming pool. The pool is spacious clean and has a swim up bar. But if you want to have a little fun, you have to go to another hotel.
The shuttle bus comes every hour to take you to the Royal Sunset or Sunset Lagoon, where you can enjoy daily activities such as bingo, arts and crafts for kids, great open bar, grill and buffets. Lagoon has kayaks, beach volley ball etc. Royal Sunset has a fantastic beach, (careful of rough water). It is great for boogie boarding. Overall all hotels are alot of fun. Hello to Karla who ran kids games.She spent all day with my 9 and 7 yr olds. They became close friends! At night both hotels put on some good shows, dancing and audience participation.
As far as any presentation for timeshare, they will keep you occupied for 3 to 4 hrs showing both hotels and trapping you to sell you timeshares. If you keep saying NO, they will keep offering another "bargain". If you want a timeshare hold out until its right for you. They really want to sell. If you are sure you dont want anything, I would only do the presentation if you get something for your time (tours, free nights etc). Enjoy your trip..ps Cancun is VERY safe....

We just came back from a relaxing trip down to Cancun. I was contacted by a marketing agency and sold a package over the phone for a stay at one of the Sunset Group's resorts. (From looking at other reviews - I did not get the cheapest package!) This was the first time I had done something like this so I was feeling unsure after the fact. After reading some of the reviews posted on TripAdvisor, I was glad to be going to Laguna Suites but hesitant about the "90 minute" presentation (but found some of the information on previous reviews very helpful).
We were met at the airport and shuttled in. Once we got to the hotel we were greeted with drinks and given information about the hotels and the time for the presentation. (There are two times, one in the morning and one in the afternoon) We did the all inclusive plan so we were given wrist bands to wear. We were shown to our room which looks exactly like the ones you see in the pictures. There is air conditioning in the room and luckily I asked about it when we got there as the bellboy had to go downstairs (we were on the second floor) to turn a main switch on. We only used it to cool the room down and we could sleep comfortably without it during this week. If it is your first time to Cancun (as it was ours) you will be happy to know that even though it was 29 to 30 degrees celcius everyday, the breeze off the ocean and lagoons made it very comfortable. Definitely bring a hat, sunglasses, beach wear, and sunscreen.
Our 90 minute presentation lasted about 3 hours. They will tell you that the more you ask questions, the longer it will be and that is true. What is included is a meal with a sales rep, a tour of the Lagoon and Royal and information about the timeshare. Most of you should know that getting a good deal on your vacation here means listening to their presentation. So, we went in with a good attitude and enjoyed meeting the sales representatives. We had 5 people talk to us not including Joel from Laguna Suites. If you are not going to buy a suite down there then keep reminding yourself as you are going through the presentation - it will help! If you are looking into buying something down there then it seems like a good deal. You help them by buying two suites and they give you a deal. There is also a vacation package too. Mind you, this was our first timeshare presentation (and no we didn't buy anything).
We brought our things with us as we ended the presentation at the Royal and spent the rest of the afternoon at the lovely white sand beach. There were waiters taking drink orders, a snack bar and a bar by the pool's edge. There are towels available pool side at all the hotels. Unfortunately, there are no lockers for those of us hotel hopping but I read somewhere the front desk has a safe too. We just kept an eye on our things down by the beach (the life guard makes sure people who are not from the hotel stayed out of the swimming area but the public can walk across the hotel's beach). We returned via hotel shuttle (always on time and the driver was very nice, accommodating a request for us once. One time there were too many people for the van...I think they made an extra trip back for them - note that it is always busy just about dinner time, the 6 pm or 7 pm shuttles).
We went to one dinner and show at the Royal. There is lots of audience participation so this is your 15 minutes of fame.
Other things we took advantage of was trying out the different hotels' facilities (not just the toilets!). The event staff at the Lagoon was very interactive and went around trying to get people for each event. He was very friendly as was everybody I met at the hotels. We had enough time on our own and had some time talking with other guests. It wasn't too much either way.
So, if you want a nice relaxing place away from the hustle and bustle pick Laguna Suites. There is no view of the ocean or lagoon but the last four units (1st and 2nd floors) have a view of the golf course. Others have views of the restaurant and pool. While you are on your presentation, don't forget to pick up the activity schedule from the Lagoon before you leave for the Royal. Then after your presentation you can pick one up from the Royal. If you want any of the special services or make any appointments/reservations, you need to book it a day ahead. We enjoyed a guided tour to Chichen Itza for $59 USD - bus pick up and drop off at the hotel plus lunch and guided tour. We needed cash for the reservation desk at Laguna but we could pay by credit for the tour later. We also had to make dinner reservations at the Royal (it seems big groups have a harder time getting seats because the other big groups tend to linger more while on holiday in Cancun...:)). Bring sneakers for that (no sandals allowed and supposedly no shorts but it was not enforced.) We had a couples massage at the spa at Laguna using the $30 off coupons (each person). It was very nice! If you want to work out, there is a small gym with an awesome view at the Royal too.
We brought pesos but the hotels and shops also deal in USD (US dollars). The Lagoon and Royal both have ATM machines. The hotel has an okay rate for Canadian dollars but the tour operator gives a lousy exchange rate (we overheard someone complaining about it).
One last thing, the website for the Sunset group doesn't do it justice, so we were pleasantly surprised by all that we saw there. Doing the resort AI (all inclusive) thing was a first for us so we didn't have any expectations. We were very happy with the whole trip. We really enjoyed ourselves and have nothing negative to say about it - except it was too short!